Bpos Posted August 25, 2017 #1 Share Posted August 25, 2017 We are due to fly out to Saigon on Sunday 3 September for a 12 days (hotel stay and eight day cruise up the creek (Mekong)) yet despite having to pay in full for the tickets over three months ago, still have no tickets, etc other than a receipt for payment from a large "reputable" travel agency. The agent is blaming APT but that does not help me. Yes, I have packed my pith helmet as it does seem to be an appropriate mode of dress for this cruise. Has anyone experienced this problem of not having received any tickets or paperwork for a fully organised fly/cruise for a trip leaving in 8 days. Link to comment Share on other sites More sharing options...
GUT2407 Posted August 25, 2017 #2 Share Posted August 25, 2017 We are due to fly out to Saigon on Sunday 3 September for a 12 days (hotel stay and eight day cruise up the creek (Mekong)) yet despite having to pay in full for the tickets over three months ago, still have no tickets, etc other than a receipt for payment from a large "reputable" travel agency. The agent is blaming APT but that does not help me. Yes, I have packed my pith helmet as it does seem to be an appropriate mode of dress for this cruise. Has anyone experienced this problem of not having received any tickets or paperwork for a fully organised fly/cruise for a trip leaving in 8 days. I'd be on the agent's back every day. Link to comment Share on other sites More sharing options...
The_Big_M Posted August 25, 2017 #3 Share Posted August 25, 2017 By "blame" are they just saying they haven't been sent yet, or some mistake. Link to comment Share on other sites More sharing options...
ozziepost Posted August 25, 2017 #4 Share Posted August 25, 2017 My TA booked a cruise on the Radiance of the Seas through cruiseco once and we didn't receive the tickets until about 2 weeks before sailing date. This seemed to be cutting it pretty fine the TA indicated that was normal for the company concerned. In the end everything worked out ok we got the tickets plus a couple of perks and we had a great trip. I'd just keep in touch with your TA, Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
peter.kath@hotmail.com Posted August 25, 2017 #5 Share Posted August 25, 2017 We travel overseas twice a year and use an agent and probably for the last 4 years everything has been placed into the TripCase App and we print them out ourselves. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
NSWP Posted August 25, 2017 #6 Share Posted August 25, 2017 I always book our cruises direct with the cruise line and flights direct with the airline, to avoid incompetent or slack T/A'.s. I am the High Street Travel Agent's worst nightmare.:p The OP's E tickets for Air and Sea should be available by now. I already have my E ticket for Cathay Pacific Flights next May/July with seat allocation I wanted. I hope the OP's travel agent has paid the supplier. Link to comment Share on other sites More sharing options...
Aus Traveller Posted August 25, 2017 #7 Share Posted August 25, 2017 We usually book everything direct, but for my Antarctica trip I am working through a travel agent. I had emailed her with questions, then when the cruise company dropped the price, she emailed me and then has helped me with my numerous questions. My flight involves three separate flights and on the websites I could not combine all the elements I wanted. However the TA could mix and match the flights and get me precisely what I wanted and at a good price.:) Although she is in Sydney and I am in Brisbane, I will book through her in the future. She has been super helpful and I could not speak highly enough of her. Unfortunately we cannot mention names on this forum. Link to comment Share on other sites More sharing options...
Bpos Posted August 25, 2017 Author #8 Share Posted August 25, 2017 Getting pithed off now, but still they have five more working days to come good with our tickets! I'll let you know how we get on next week - all payment made by credit card so taking some comfort from that. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted August 25, 2017 #9 Share Posted August 25, 2017 I would at least get the e- ticket booking numbers and such for the flights, tour and accommodation so that you can get there and you know it is all booked, the guide can sort out the paperwork later. Link to comment Share on other sites More sharing options...
shipcation Posted August 28, 2017 #10 Share Posted August 28, 2017 Have you tried contacting the tour/cruise company/airline directly? I know they usually tell you to contact your TA, but they may help given the urgency. I once had to bypass the TA to get documents for a coach tour in Europe (different tour company though). I explained the situation to the person who answered my call and they sent tour documents directly to me by courier. As I had booked flights directly with the airline we already had the e-tickets. Good luck and enjoy your trip:) Link to comment Share on other sites More sharing options...
Bpos Posted August 28, 2017 Author #11 Share Posted August 28, 2017 Have you tried contacting the tour/cruise company/airline directly? I know they usually tell you to contact your TA, but they may help given the urgency. I once had to bypass the TA to get documents for a coach tour in Europe (different tour company though). I explained the situation to the person who answered my call and they sent tour documents directly to me by courier. As I had booked flights directly with the airline we already had the e-tickets. Good luck and enjoy your trip:) Thanks for your advice - have been told the tickets etc are in "the mail" so will wait for the day out to see if they turn up. Link to comment Share on other sites More sharing options...
NSWP Posted August 29, 2017 #12 Share Posted August 29, 2017 Thanks for your advice - have been told the tickets etc are in "the mail" so will wait for the day out to see if they turn up. Fingers crossed, hope they turn up.:mad: Link to comment Share on other sites More sharing options...
GUT2407 Posted August 29, 2017 #13 Share Posted August 29, 2017 Thanks for your advice - have been told the tickets etc are in "the mail" so will wait for the day out to see if they turn up. Is that like "The Cheque is in the mail"??? Link to comment Share on other sites More sharing options...
Bpos Posted August 29, 2017 Author #14 Share Posted August 29, 2017 Got the tickets today as well as an express post envelope delivered later with stuff not included in the normal post. Apparently it took from last Wednesday until today (Tuesday) for Australia Post to deliver a letter some 20 kms from where it was posted - phew talk about a poor service. Anyway all good and off we go on Sunday. Link to comment Share on other sites More sharing options...
Aus Traveller Posted August 29, 2017 #15 Share Posted August 29, 2017 Great news, although it is a pity you have had this stress. Have a great trip. :) Link to comment Share on other sites More sharing options...
GUT2407 Posted August 29, 2017 #16 Share Posted August 29, 2017 Great news. Enjoy. Link to comment Share on other sites More sharing options...
NSWP Posted August 29, 2017 #17 Share Posted August 29, 2017 Got the tickets today as well as an express post envelope delivered later with stuff not included in the normal post. Apparently it took from last Wednesday until today (Tuesday) for Australia Post to deliver a letter some 20 kms from where it was posted - phew talk about a poor service. Anyway all good and off we go on Sunday. Great news, enjoy the adventure.:halo: Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted August 29, 2017 #18 Share Posted August 29, 2017 Good news, enjoy. Link to comment Share on other sites More sharing options...
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