Who and how to contact for info

[omc329]

After the pacemaker thread, I have decided I need a definitive statement from Princess before booking the European trip we were planning on taking in 2019. Maybe I'm slow or something, but I can't seem to figure out on their site, who and how to contact to get a solid answer on this rfid stuff and pacemakers. Anyone here have an email addy, or something, (prefer email where I can track and keep records...)?? Thanks!

[voljeep]

EXACTLY what kind of "definitive" answer are you expecting to get from Princess??:confused:

[omc329]

EXACTLY what kind of "definitive" answer are you expecting to get from Princess??:confused:

Not what I asked for, thank you. I just need the contact info.

[riffatsea]

Sometimes one needs to know the type of info you need in order to know how to direct your inquiry.

[easyboy]

https://book.princess.com/captaincircle/customerCare.page

 

 

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[omc329]

https://book.princess.com/captaincircle/customerCare.page

 

 

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Thank you. I found that one, but I didn't feel as though my question fit the required fields they have to send an email to them. I guess, push comes to shove, I can just put in anything and let them forward it to the appropriate dept.

[skynight]

First of all I want to say your issue is a serious and valid one, not one that Princess or any company should take lightly. I read a little about rfid devices. It seems some are active and some passive. The active ones give out an electromagnetic field to read the passive device. I think, but am not certain, the Princess medallion is passive and the readers around the ship and also the hand held ones are active. So I think your first question to Princess should be along the lines to find out exactly which parts are active and which parts are passive. You may also wish to contact your Dr. to determine what if anything will interfere with your pacemaker. For example, certain frequency emissions, certain magnetic fields. With this technical information in hand you can contact Princess with specific technical questions.

There really isn't any individual person at Princess that you can call or write. You just have to call them and ask if their medical department would be able to provide the information you require to assure you can have a safe voyage on one of their medallion vessels.

I hope this information helps you move forward.

[wheezedr]

As a physician and the long term owner of what is now my third pacemaker (actually a pacer/defibrillator) on which I am 100% dependent, I would discourage you from basing your decision on information from Princess. I would encourage you to speak with your electrophysiologist as well as the information specialists at the company which manufactured your specific pacemaker. The quality of information will be much better from the latter sources.

Even with my own medical background, I have turned to both of those sources when I require definitive information.

[easyboy]

Thank you. I found that one, but I didn't feel as though my question fit the required fields they have to send an email to them. I guess, push comes to shove, I can just put in anything and let them forward it to the appropriate dept.

 

No harm in trying.

 

 

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[satxdiver]

As a physician and the long term owner of what is now my third pacemaker (actually a pacer/defibrillator) on which I am 100% dependent, I would discourage you from basing your decision on information from Princess. I would encourage you to speak with your electrophysiologist as well as the information specialists at the company which manufactured your specific pacemaker. The quality of information will be much better from the latter sources.

Even with my own medical background, I have turned to both of those sources when I require definitive information.

 

Very well stated. The provider of the pace maker is the only expert to answer the OP's query. They should be familiar with how NFC and BLE impacts their product based on actual testing. NFC/BLE is growing into wide spread use today and has been approved for use by the FCC. Therefore by law it is the responsibility of all other manufacturers to make sure their designs are not impacted adversely.

 

Calling Princess is basically a waste of time because they have so little experience or knowledge of the ***** product much less pacemakers. I am on the other side of the issue as an electrical engineer. I really know very little about pacemakers.

Edited December 15, 2017 by satxdiver

[indygirl99]

As a physician and the long term owner of what is now my third pacemaker (actually a pacer/defibrillator) on which I am 100% dependent, I would discourage you from basing your decision on information from Princess. I would encourage you to speak with your electrophysiologist as well as the information specialists at the company which manufactured your specific pacemaker. The quality of information will be much better from the latter sources.

Even with my own medical background, I have turned to both of those sources when I require definitive information.

 

Yes I 100% agree with this.

 

And this is what Princess will tell the OP also. I know this first hand.

 

Talk with your Electrophysiologist and they will put you in contact with the specialist with your devise company that works with their patients. These specialists can look at the readings from your pacemaker/defibrillator and tell you what exposure you currently have and how your devise reacts and then give their recommendations.