Harry Peterson Posted January 18, 2018 #51 Share Posted January 18, 2018 This does not make good reading. There's no way I'd eat in the buffet during a Norovirus outbreak - the problem's clearly not being handled well by P&O, and dirty passengers make matters even worse. The thought of eating in a buffet in this sort of situation fills me with horror - it's not good at the best of times, but this!? Link to comment Share on other sites More sharing options...
jeanlyon Posted January 18, 2018 #52 Share Posted January 18, 2018 When we had noro on Oriana, the buffet was being run by waiters in gloves. You told them what you wanted and they put in on your plate. Nobody was allowed to touch anything. Link to comment Share on other sites More sharing options...
wowzz Posted January 18, 2018 #53 Share Posted January 18, 2018 I know it doesn't help in the scale of things, but my insurance policy pays out if I am confined to my cabin during a cruise. Worth checking out. Sent from my SM-T700 using Forums mobile app Link to comment Share on other sites More sharing options...
grapau27 Posted January 18, 2018 #54 Share Posted January 18, 2018 I know it doesn't help in the scale of things, but my insurance policy pays out if I am confined to my cabin during a cruise. Worth checking out. Sent from my SM-T700 using Forums mobile app Good point and worth checking with your own insurance company. Link to comment Share on other sites More sharing options...
TeetotalNot Posted January 19, 2018 #55 Share Posted January 19, 2018 Insurance policies for a 3 day cabin confinement in my understanding are very vague. I've been informed for instance if you are confined, say at 6:00am on the first day and released on the 3rd day at 6:00pm you have only in effect been confined for one full 24 hour day. So instead of getting say £300 @ £100 per day they will only pay out £100. It might be prudent to look in the small print on cruise insurance policies. Link to comment Share on other sites More sharing options...
Mysticalmother Posted January 20, 2018 #56 Share Posted January 20, 2018 we were on from the 9th and despite a deep clean before embarkation the cases increased towards the end. I have to say I was surprised to see a thread about Noro on our sailing but none about the fact that we were hit full side on by 100 knots plus winds. It was so bad we heavily listed over, the captain had to take drastic action and sail in to the winds to right us. Personally we were in our cabin and we had things slide off the work tops and a case slid off the wardrobe shelf. It was very scary, so much we heard that 100 or so passengers flow back from Gibraltar rather than sail through the Bay of Biscay again. We also had to miss Ibiza due to more high winds and we could not dock. Minikiss - I am interested to get your take on this for reasons I won't go into on here. But it has been reported, by a first time cruiser... that the ship was "listing at 45 degrees and was on the point of going over"...is this true? How long did the list go on for? He maintained that it was impossible to stand up....yet videos have been posted clearly showing people walking around...albeit unsteadily! I do realise that whatever did happen was probably very scary for many but this person was adamant that he had been told by a Senior officer that it was 45 degrees.... I have been on a ship listing at 15 degrees...and that is quite a list! Especially if on the top decks...:eek: So...would be good to hear from someone else actually on there how bad it really was...? Link to comment Share on other sites More sharing options...
AnOnymously Posted January 20, 2018 #57 Share Posted January 20, 2018 I know it doesn't help in the scale of things, but my insurance policy pays out if I am confined to my cabin during a cruise. Worth checking out. Sent from my SM-T700 using Forums mobile app In the UK it is worth checking if your Travel Insurance covers cruising at all. There has been recent TV coverage of people who have not been covered at all for cruising but did not realise such. The only mention of cruising in the Natiowide Building Society Travel policy document is under "Hazardous activities" and is under a heading " Water based activities – must be in inland or coastal waters only unless otherwise stated:" there is no otherwise statement. Link to comment Share on other sites More sharing options...
wowzz Posted January 20, 2018 #58 Share Posted January 20, 2018 Insurance policies for a 3 day cabin confinement in my understanding are very vague. I've been informed for instance if you are confined, say at 6:00am on the first day and released on the 3rd day at 6:00pm you have only in effect been confined for one full 24 hour day. So instead of getting say £300 @ £100 per day they will only pay out £100. It might be prudent to look in the small print on cruise insurance policies.Just looked at the small print in my policy. The confinement period is paid out per 24 hour period, so in the example above there would be two payments, each, in my policy's case, of £100. Sent from my SM-T700 using Forums mobile app Link to comment Share on other sites More sharing options...
Harry Peterson Posted January 20, 2018 #59 Share Posted January 20, 2018 In the UK it is worth checking if your Travel Insurance covers cruising at all. There has been recent TV coverage of people who have not been covered at all for cruising but did not realise such. The only mention of cruising in the Natiowide Building Society Travel policy document is under "Hazardous activities" and is under a heading " Water based activities – must be in inland or coastal waters only unless otherwise stated:" there is no otherwise statement. Funny you should mention that about the Nationwide. I was looking at their policies the other day and noticed that - and that there's a slightly different wording in each of the two 'free' policies they offer. 6. Included Activities and Hazardous Activities You are not covered if you take part in any activity: • That is not listed at all under Included Activities below, or is in the Hazardous Activities list below, unless you have declared it to us, it has been accepted by us in writing and you have paid any additional premium. • Where such activities are part of your professional duties, for competitive or racing purposes or where you are receiving financial reward for participating in such activities. Included Activities Water based activities – must be in inland or coastal waters only unless otherwise stated: – Angling (pier, freshwater or sea angling) – Body or boogie boarding – Banana boating (buoyancy aid must be worn) – Canoeing or kayaking (grade 1, 2 and 3 only, helmet and buoyancy aid must be worn) – Cruises At first glance it looks as if cruises outside inland or coastal waters aren't covered, but when you look more closely, you see that it's all under the heading "Included Activities and Hazardous Activities", and a holiday cruise could hardly be described as an 'activity'. I don't see this as excluding cruises (unless they're a separate activity) but the wording is potentially misleading. Link to comment Share on other sites More sharing options...
AnOnymously Posted January 20, 2018 #60 Share Posted January 20, 2018 Funny you should mention that about the Nationwide. I was looking at their policies the other day and noticed that - and that there's a slightly different wording in each of the two 'free' policies they offer. 6. Included Activities and Hazardous Activities You are not covered if you take part in any activity: • That is not listed at all under Included Activities below, or is in the Hazardous Activities list below, unless you have declared it to us, it has been accepted by us in writing and you have paid any additional premium. • Where such activities are part of your professional duties, for competitive or racing purposes or where you are receiving financial reward for participating in such activities. Included Activities Water based activities – must be in inland or coastal waters only unless otherwise stated: – Angling (pier, freshwater or sea angling) – Body or boogie boarding – Banana boating (buoyancy aid must be worn) – Canoeing or kayaking (grade 1, 2 and 3 only, helmet and buoyancy aid must be worn) – Cruises At first glance it looks as if cruises outside inland or coastal waters aren't covered, but when you look more closely, you see that it's all under the heading "Included Activities and Hazardous Activities", and a holiday cruise could hardly be described as an 'activity'. I don't see this as excluding cruises (unless they're a separate activity) but the wording is potentially misleading. That is the only mention of cruises in that policy, not mentioned at all in the 'free' policy. But it depends on your definition of hazardous and cruises and when an insurance policy does not define something then do not assume you know what they mean. I would have thought that cruising has sufficient different issues from land holidays that there should be something in the document. For example in the medically cabin confinement are, which was what brought this up, is there any cover? What about cover if you miss the boat, there is cover for missing transport, but is that the same? Methinks they have to look at what we are paying for and allow us to decide if we have enough cover or if we feel the need to take out other insurance or even cancel with them and start again. But without the information how does one make that decision? Link to comment Share on other sites More sharing options...
Harry Peterson Posted January 20, 2018 #61 Share Posted January 20, 2018 That is the only mention of cruises in that policy, not mentioned at all in the 'free' policy. But it depends on your definition of hazardous and cruises and when an insurance policy does not define something then do not assume you know what they mean. I would have thought that cruising has sufficient different issues from land holidays that there should be something in the document. For example in the medically cabin confinement are, which was what brought this up, is there any cover? What about cover if you miss the boat, there is cover for missing transport, but is that the same? Methinks they have to look at what we are paying for and allow us to decide if we have enough cover or if we feel the need to take out other insurance or even cancel with them and start again. But without the information how does one make that decision? Odd, isn't it? The 'free' policy says this, and includes cruises as a land based activity (but not a water based one): 5. Included Activities and Hazardous Activities You are not covered under Section E Medical and emergency costs whilst you are on your journey Section B Personal Accident, or Section F Personal Liability if you take part in any activity: • That is not listed at all under Included Activities below, or is in the Hazardous Activities list below, unless you have declared it to us, it has been accepted by us in writing and you have paid any additional premium. • Where such activities are part of your professional duties, or where you are receiving financial reward for participating in such activities. • Where such activities are organised before you depart on your trip for competitive or racing purposes. Included Activities Land based activities: – Aerobics – Archery (under qualified supervision only, no cover under Section F Personal Liability) – Badminton – Baseball – Basketball – Beach games (including cricket, football and volleyball) – Bowls – Camel rides or elephant rides – Clay pigeon shooting (under qualified supervision only, no cover under Section F Personal Liability) – Climbing (on artificial walls, under qualified supervision only) – Cricket – Croquet – Cruises – Cycling (but not BMX or off road biking) Water based activities – must be in inland or coastal waters only unless otherwise stated: – Angling (pier, freshwater or sea angling) – Body or boogie boarding – Banana boating (buoyancy aid must be worn) – Canoeing or kayaking (grade 1, 2 and 3 only, helmet and buoyancy aid must be worn) – Dinghy sailing (buoyancy aid must be worn) – Fishing – Jet skiing or wet biking (helmet and buoyancy aid must be worn, no cover under Section F Personal Liability) – Rafting (grade 1, 2 and 3 only, helmet and buoyancy aid must be worn) – Rowing – SCUBA diving (to a depth of 18 metres and only where you are a qualified diver and accompanied at all times by another qualified diver or, if you do not hold a SCUBA diving qualification, you are accompanied at all times by a qualified diving instructor) – Snorkelling – Surfing – Swimming – Water polo – Water skiing (buoyancy aid must be worn) – Windsurfing or sailboarding (buoyancy aid must be worn) – Yachting (buoyancy aid must be worn, maximum 12 miles from coast) Same insurer (UK Insurance) also both Nationwide, but different, somewhat confusing, wording. Link to comment Share on other sites More sharing options...
scarlet o'hara Posted January 20, 2018 #62 Share Posted January 20, 2018 We have Nationwide travel Insurance through our current account (Flex Plus) and checked with them last year about cover for cruises and they are covered at no additional cost. The account costs £13 per month and pays £6 per month in interest. (I pay a small additional premium for medical conditions). I had a panic having read threads on these boards as it hadn't occurred to me that they wouldn't be and we had been on several cruises. There is no cover for missed ports or confinement to the cabin. Scarlet Link to comment Share on other sites More sharing options...
AnOnymously Posted January 21, 2018 #63 Share Posted January 21, 2018 We have Nationwide travel Insurance through our current account (Flex Plus) and checked with them last year about cover for cruises and they are covered at no additional cost. The account costs £13 per month and pays £6 per month in interest. (I pay a small additional premium for medical conditions). I had a panic having read threads on these boards as it hadn't occurred to me that they wouldn't be and we had been on several cruises. There is no cover for missed ports or confinement to the cabin. Scarlet My policy document says nothing about either of those things so they cannot claim they are not covered, otherwise it would show in there. Link to comment Share on other sites More sharing options...
TeetotalNot Posted January 21, 2018 #64 Share Posted January 21, 2018 Yes, the storm was recorded as force 10-11 (12 is a hurricane). It was frightening. The captain had to steer into the wind to alleviate the possibility of endangerment to the ship. There was never a 45 degree list as this would have meant capsizing, over 30 degrees you possibly go over, but there was listing. It's hard to believe the power of the wind pushing a 116,000+ tonne ship to list. Incidentally there were no cruise logs issued to report this. I applied for one by email quoting cruise N734 and this shows the weather for Sunday 10th Dec. winds 10-11 and Monday 11th force 9. Link to comment Share on other sites More sharing options...
Annie S Posted February 6, 2018 #65 Share Posted February 6, 2018 How are things on Ventura now? Was it sorted? Just got back from 28 nights on Ventura , they did a deep clean before we sailed and for a few days we had no cruet sets , menu covers , drink menus and food in buffet served also teas and coffees . There was no virus during our cruise that we know of . Link to comment Share on other sites More sharing options...
Happyday2 Posted February 7, 2018 #66 Share Posted February 7, 2018 Just been on 4 night cruise to Bruge and Amsterdam. No sign of norovirus:D:D:D:D:D Link to comment Share on other sites More sharing options...
bee-ess Posted February 7, 2018 #67 Share Posted February 7, 2018 Just got back from 28 nights on Ventura , they did a deep clean before we sailed and for a few days we had no cruet sets , menu covers , drink menus and food in buffet served also teas and coffees . There was no virus during our cruise that we know of . Was that because you had a P&O VIP on board !! :evilsmile::evilsmile: Link to comment Share on other sites More sharing options...
jeanlyon Posted February 7, 2018 #68 Share Posted February 7, 2018 Yes they normally turn into the wind. You don't want enormous waves on the beam. However, the taller the ship, the more there is to catch the wind and roll!! Link to comment Share on other sites More sharing options...
balf Posted February 7, 2018 #69 Share Posted February 7, 2018 My policy document says nothing about either of those things so they cannot claim they are not covered, otherwise it would show in there. Ain’t necessarily so. David Link to comment Share on other sites More sharing options...
wowzz Posted February 7, 2018 #70 Share Posted February 7, 2018 IMHO , cover offered by banks, credit cards etc, is only of the most basic type. Fine if you need medical help in France, but possibly not so good if you need helicopter evacuation in the South Atlantic and a medical flight home. As always, make sure you check the level of cover if you are travelling far from home, and do not have specialised insurance cover. Sent from my SM-T700 using Forums mobile app Link to comment Share on other sites More sharing options...
AnOnymously Posted February 7, 2018 #71 Share Posted February 7, 2018 Ain’t necessarily so. David With what they are presently saying, it would be very difficult for them to refuse anything! But it does cover for helicopter rides.........providing you need evacuation from the ship for illness! Link to comment Share on other sites More sharing options...
jeanlyon Posted February 8, 2018 #72 Share Posted February 8, 2018 Yes but does it cover repatriation home. That's the one you need to check. A chopper to the nearest hospital somewhere in Europe is not the same as bringing you home. Link to comment Share on other sites More sharing options...
AnOnymously Posted February 8, 2018 #73 Share Posted February 8, 2018 Yes but does it cover repatriation home. That's the one you need to check. A chopper to the nearest hospital somewhere in Europe is not the same as bringing you home. Yes it covers that too. Sadly that is only by what they tell me and it is not in writing. If you have a Nationwide Travel Policy it would help if you asked them what you are actually covered for and ask, as I have done, for that in writing. Link to comment Share on other sites More sharing options...
balf Posted February 8, 2018 #74 Share Posted February 8, 2018 With what they are presently saying, it would be very difficult for them to refuse anything! ! In my experience they don’t find it difficult at all. Piece in the Times today https://www.thetimes.co.uk/article/insurers-selling-useless-cover-to-boost-profits-customers-told-c7gj296lt?shareToken=a02e3c1eda16e490d3b46be50c9cf8de DAVID Link to comment Share on other sites More sharing options...
AnOnymously Posted February 8, 2018 #75 Share Posted February 8, 2018 "You are fully covered" Let them try after that statement! Link to comment Share on other sites More sharing options...
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