MixerDave Posted March 8, 2018 #1 Share Posted March 8, 2018 I enter all my immigration documents, click on save, and they are not being saved. My cruise is in November, so I have plenty of time. Perhaps I am trying too soon. Anyone else have this problem? Link to comment Share on other sites More sharing options...
hbrote Posted March 8, 2018 #2 Share Posted March 8, 2018 I am having the same problem and I have tried twice as of now. I really don't like Celebrity's site as it seems to have problems very frequently. Link to comment Share on other sites More sharing options...
Kamloops50 Posted March 8, 2018 #3 Share Posted March 8, 2018 I enter all my immigration documents, click on save, and they are not being saved. My cruise is in November, so I have plenty of time. Perhaps I am trying too soon. Anyone else have this problem? Your to far away to enter documents. Celebrity allows online check about 90 days before the cruise leaves. If you check on ;ine they will tell you how many days before documents can be entered. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted March 8, 2018 #4 Share Posted March 8, 2018 Like many other things on Celebrity's site it can be hit or miss. On our last cruise on the profile mine were saved but my spouses weren't. When it came to online check in his were selectable and I had to manually enter mine again. Link to comment Share on other sites More sharing options...
cltnccruisers Posted March 8, 2018 #5 Share Posted March 8, 2018 Like many other things on Celebrity's site it can be hit or miss. On our last cruise on the profile mine were saved but my spouses weren't. When it came to online check in his were selectable and I had to manually enter mine again. This is exactly what happened to us. My info got saved but we had to re-enter my wife's. At this point things like this are water off a duck's back. Hopefully the job postings on another thread will have some positive effect. Link to comment Share on other sites More sharing options...
Esperanza7 Posted March 8, 2018 #6 Share Posted March 8, 2018 I've entered this for both my husband and myself at least twice. Just keeps disappearing! I'll try again when it's nearer to departure. Link to comment Share on other sites More sharing options...
gerelmx Posted March 8, 2018 #7 Share Posted March 8, 2018 In the profile I have this message Service Error Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted March 9, 2018 #8 Share Posted March 9, 2018 We had this happen before and called Celebrity and the service rep on that side made sure they were saved although I couldn't see that on my end. She assured me everything was fine once she entered it and sure enough, all was good on that end ... again, even though I kept getting that error message that my online registration was not complete. I was able to print out my boarding pass, even though it didn't show my info as having been saved. Link to comment Share on other sites More sharing options...
Luvcrusn Posted March 9, 2018 #9 Share Posted March 9, 2018 I enter all my immigration documents, click on save, and they are not being saved. My cruise is in November, so I have plenty of time. Perhaps I am trying too soon. Anyone else have this problem? The problem has been persistent for the last year (almost). When I click on profile, Immigration, edit, enter the information, then click save I get a green check mark with a large "Success your information has been saved" message. I then log out, and when I log in next, it's gone again. I've done it repeatedly for the months prior to my last cruise, both before and after doing online check in, and not 3 months later, it's still doing the same thing. I thought last March that it'd be fixed by my cruise last November/December 2017, but here we are and it's still not functioning. Once I did my online check in and printed my Xpress pass, it was still non-functional, but I had no problems boarding. Link to comment Share on other sites More sharing options...
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