kac0426 Posted May 5, 2018 #1 Share Posted May 5, 2018 I realize this is a very minor thing in the big scheme of things, but I read somewhere that once you are an emerald member you can receive a welcome amenity which normally includes a snack and bottle of water. I also read that you can request a soft drink instead of water, which I'd like to do. I've tried everything and spent way more time than a free soft drink is worth, but now it's a challenge that I can't give up. How in the world do I request the soft drink? I went to royalcaribbean.com/upgrade preferences which is what I was told to do but see nothing that says "preferences" and see no form to fill out to list my preferences. Help? Link to comment Share on other sites More sharing options...
Clarea Posted May 5, 2018 #2 Share Posted May 5, 2018 Call C&A. Link to comment Share on other sites More sharing options...
luvscruising2007 Posted May 5, 2018 #3 Share Posted May 5, 2018 We have requested through our reservation. Is that no longer an option? Link to comment Share on other sites More sharing options...
Clarea Posted May 5, 2018 #4 Share Posted May 5, 2018 We have requested through our reservation. Is that no longer an option? The functionality does not exist after the latest reduction in website functionality. You might still be able to go in through the an older page, but I expect that to be disabled soon. Link to comment Share on other sites More sharing options...
Retired LEO Posted May 6, 2018 #5 Share Posted May 6, 2018 They'll probably just let the preferences fade away and they'll be gone. Every time they announce something or try to implement something without notice a riot breaks out. Link to comment Share on other sites More sharing options...
red devil Posted May 6, 2018 #6 Share Posted May 6, 2018 I realize this is a very minor thing in the big scheme of things, but I read somewhere that once you are an emerald member you can receive a welcome amenity which normally includes a snack and bottle of water. I also read that you can request a soft drink instead of water, which I'd like to do. I've tried everything and spent way more time than a free soft drink is worth, but now it's a challenge that I can't give up. How in the world do I request the soft drink? I went to royalcaribbean.com/upgrade preferences which is what I was told to do but see nothing that says "preferences" and see no form to fill out to list my preferences. Help? Hope this helps Emerald, Diamond, Diamond Plus and Pinnacle Club members will receive welcome waters & a snack (“welcome amenity”) on day one of their sailing. These items will be placed in the guest’s stateroom. In addition, Emerald, Diamond, Diamond Plus and Pinnacle Club members can go online to http://www.RoyalCaribbean. com/UpgradePreferences or call one of our Loyalty Representatives (http://www.RoyalCaribbean.com/ContactLoyalty) in their local offices to preselect from a list of beverages to be included with their welcome waters & snack. One beverage can be selected per guest 18 years of age or older. Preferences must be entered or updated for your upcoming cruise vacation up to 5 days before a US based sailing and 7 days for an internationally based sailing. The beverage selection list for Emerald and Diamond members will include water,juice and soda items. In addition to the previous list Diamond Plus and Pinnacle Club members can select from a more expanded list of beverages. If a guest has not selected an item then bottled water will be sent to the stateroom. House alcoholic brands may be substituted or changed, and are subject to availability. Link to comment Share on other sites More sharing options...
kac0426 Posted May 6, 2018 Author #7 Share Posted May 6, 2018 Hope this helps Emerald, Diamond, Diamond Plus and Pinnacle Club members will receive welcome waters & a snack (“welcome amenity”) on day one of their sailing. These items will be placed in the guest’s stateroom. In addition, Emerald, Diamond, Diamond Plus and Pinnacle Club members can go online to www.RoyalCaribbean. com/UpgradePreferences or call one of our Loyalty Representatives (www.RoyalCaribbean.com/ContactLoyalty) in their local offices to preselect from a list of beverages to be included with their welcome waters & snack. One beverage can be selected per guest 18 years of age or older. Preferences must be entered or updated for your upcoming cruise vacation up to 5 days before a US based sailing and 7 days for an internationally based sailing. The beverage selection list for Emerald and Diamond members will include water,juice and soda items. In addition to the previous list Diamond Plus and Pinnacle Club members can select from a more expanded list of beverages. If a guest has not selected an item then bottled water will be sent to the stateroom. House alcoholic brands may be substituted or changed, and are subject to availability. This is what I read prior to posting here and I tried to follow these directions exactly. But when I went to the website it directs me to, there is no place to list my preferences. I wonder if it's like what others mentioned and it doesn't work anymore. To me, if RCCL is going to no longer honor this benefit, they should remove it from the Emerald benefit lists. (Wishful thinking, I know.) And obviously, I know I can call C&A, but having the ability to select it online is so much more convenient, both for them and me. Link to comment Share on other sites More sharing options...
DisneyQueen999 Posted May 23, 2018 #8 Share Posted May 23, 2018 kac0426, I'm so glad you posted this thread because I have spent hours trying to do exactly the same thing. I really don't like this new 'Dashboard', it takes you around in circles. Also, whatever happened to the crown and anchor club web page where you could select if you wanted to take advantage of a room upgrade if available? Link to comment Share on other sites More sharing options...
Clarea Posted May 23, 2018 #9 Share Posted May 23, 2018 kac0426,I'm so glad you posted this thread because I have spent hours trying to do exactly the same thing. I really don't like this new 'Dashboard', it takes you around in circles. Also, whatever happened to the crown and anchor club web page where you could select if you wanted to take advantage of a room upgrade if available? Those options are no yet available on the new website. Call C&A if you need to change anything. Link to comment Share on other sites More sharing options...
DisneyQueen999 Posted May 23, 2018 #10 Share Posted May 23, 2018 Thanks Bob, I've just sent them and email :D Link to comment Share on other sites More sharing options...
kac0426 Posted May 23, 2018 Author #11 Share Posted May 23, 2018 Thanks Bob, I've just sent them and email :D I'll be curious to know if you get it worked out. I eventually gave up and just had bottled water. LOL Link to comment Share on other sites More sharing options...
red devil Posted May 23, 2018 #12 Share Posted May 23, 2018 Spoke to someone at C&A and they told me you have to call them C&A for the request. Dick Link to comment Share on other sites More sharing options...
retired2005 Posted May 23, 2018 #13 Share Posted May 23, 2018 I've had some success with this link.....good luck. http://www.royalcaribbean.com/GiftPreferences. Link to comment Share on other sites More sharing options...
amysbug Posted May 24, 2018 #14 Share Posted May 24, 2018 I've had some success with this link.....good luck. http://www.royalcaribbean.com/GiftPreferences. Thanks so much! I just followed this link (it goes to the old website) and it worked like a charm. This will be our first cruise as Emerald C&A members, and I appreciate the opportunity to choose. Link to comment Share on other sites More sharing options...
lenquixote66 Posted May 24, 2018 #15 Share Posted May 24, 2018 I realize this is a very minor thing in the big scheme of things, but I read somewhere that once you are an emerald member you can receive a welcome amenity which normally includes a snack and bottle of water. I also read that you can request a soft drink instead of water, which I'd like to do. I've tried everything and spent way more time than a free soft drink is worth, but now it's a challenge that I can't give up. How in the world do I request the soft drink? I went to royalcaribbean.com/upgrade preferences which is what I was told to do but see nothing that says "preferences" and see no form to fill out to list my preferences. Help? I also just became Emerald and assume that whatever we are entitled to would be in our cabins . Link to comment Share on other sites More sharing options...
Clarea Posted May 24, 2018 #16 Share Posted May 24, 2018 I also just became Emerald and assume that whatever we are entitled to would be in our cabins . If you don't specify a preference, they give you one bottle of water. Link to comment Share on other sites More sharing options...
Rare Sarah1974 Posted May 24, 2018 #17 Share Posted May 24, 2018 I've had some success with this link.....good luck. http://www.royalcaribbean.com/GiftPreferences. Thank you for the link. I'm Emerald and could change my preferences through that link Link to comment Share on other sites More sharing options...
Rare BillOh Posted May 24, 2018 #18 Share Posted May 24, 2018 The functionality does not exist after the latest reduction in website functionality. You might still be able to go in through the an older page, but I expect that to be disabled soon. Looks like your right, one of the older links mentioned by another poster is not redirected to the reduced functionality site. PS, Reduced functionality is actually very on target. After checking the link just discussed I logged in to make a payment on my September cruise and when I clicked on my reservation it gave me a summary of my reservation number and sailing date. When I clicked on MAKE A PAYMENT it cleared the screen then asked me for my reservation number and sailing date. Poor usability design! Remember to copy your reservation number before hitting enter. I can remember my sailing dates, but not reservation numbers. Link to comment Share on other sites More sharing options...
Rare BillOh Posted May 24, 2018 #19 Share Posted May 24, 2018 Thank you for the link. I'm Emerald and could change my preferences through that link I tried that link. I was able to verify my gift presence, but when I tried to look at any other preference on that list, it would got back to the reduced functionality page. (Hoping Bob hasn't trademarked that phrase yet) Link to comment Share on other sites More sharing options...
cruisefan0110 Posted May 24, 2018 #20 Share Posted May 24, 2018 I tried the link and it worked great. My question is am I allowed to change my wife's preference also? Or does she need to log in to her own account to change hers? Link to comment Share on other sites More sharing options...
Clarea Posted May 24, 2018 #21 Share Posted May 24, 2018 I tried the link and it worked great. My question is am I allowed to change my wife's preference also? Or does she need to log in to her own account to change hers? Your wife's preference needs to be changed in her account. Link to comment Share on other sites More sharing options...
Rare BillOh Posted May 25, 2018 #22 Share Posted May 25, 2018 I tried the link and it worked great. My question is am I allowed to change my wife's preference also? Or does she need to log in to her own account to change hers? She would have to do her own. Link to comment Share on other sites More sharing options...
peach section Posted May 25, 2018 #23 Share Posted May 25, 2018 The functionality does not exist after the latest reduction in website functionality. Perfectly said, Bob ! Link to comment Share on other sites More sharing options...
SRF Posted May 25, 2018 #24 Share Posted May 25, 2018 I would be VERY cautious, using an old web page and expecting complete functionality. You may be able to change your preference, but that may not do anything for real. Why not just CALL, and be sure it is in the system? Link to comment Share on other sites More sharing options...
PokrChick Posted May 25, 2018 #25 Share Posted May 25, 2018 Dumb question. On the drink preference, for water - how many bottles are given and what kind? I was going to order the Evian bottles but I really don't need a dozen of those large bottles for a 5 day cruise! I'd be bringing half of those home. Thanks in advance Link to comment Share on other sites More sharing options...
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