So, when can you get a refund?

[Biker19]

http://www.thisisinsider.com/royal-caribbean-cruise-passenger-demands-refund-snoring-neighbor-2018-6

 

 

Brendan Ritson, a passenger on a Royal Caribbean South Pacific cruise, claimed that his holiday was "ruined" by his snoring neighbors and demanded a full refund from the cruise company. However, his appeal for $2436.78 was rejected in court because the Queensland Civil and Administrative Tribunal Court said his refusal to move to a different room on the cruise ship was "unreasonable."

The Sydney Morning Herald reported that Ritson and his partner departed on an 11-day Royal Caribbean cruise from Sydney to Fiji on December 11, 2016. On the first night, the couple found a water leak in their interior cabin. Therefore, they were upgraded to a larger and more expensive exterior double cabin.

However, as Ritson explained to the tribunal, a mother and daughter moved into the next-door cabin three nights later. Ritson claimed that his new neighbors were "very loud" and they "snored, spoke loudly, argued and used offensive language."

According to the Sydney Morning Herald, Ritson complained to cruise staff about his snoring neighbors twice on the night of December 18.

 

The Royal Caribbean cruise ship management offered to move Ritson and his partner to an interior cabin that was equivalent to the one that the couple had originally booked, according to the Sydney Morning Herald. However, the tribunal heard that Ritson refused to accept the interior cabin, claiming that he "did not want to be downgraded."

The next day, the cruise staff reportedly informed Ritson that another cabin was available for him. According to the Sydney Morning Herald, Ritson told the management that he would let them know if he wanted to be moved.

That night, Ritson again complained to the cruise staff about his snoring neighbors, claiming that the noise was so intrusive that he and his partner were being kept awake. On the final day of the cruise, Ritson was reportedly offered a new cabin again by the cruise staff, but Ritson claimed that at this point his holiday was already "ruined."

Ritson filed for a full refund from Royal Caribbean Cruises, claiming that his holiday had been "ruined" by his snoring neighbors.

 

Ritson brought an appeal to the Queensland Civil and Administrative Tribunal Court, demanding a refund for everything he paid while he was on board the cruise ship — an amount that totaled $3,270.29. But after the initial hearing, this amount was reportedly reduced to cover only the cost of accommodation, which was $2,436.78.

The tribunal court adjudicators found that, while the noise from Ritson's neighbors may have been disruptive, the cruise management had not failed to provide quality service to Ritson.

"I accept the noisy neighbours' snoring caused Mr Ritson and his partner annoyance, even great annoyance, and disturbed their sleep and enjoyment of the cruise," Adjudicator Howe said, according to the Sydney Morning Herald.

However, Howe also pointed out that Ritson made his complaint on December 18 — five whole days after the new neighbors moved in.

Furthermore, the cruise company had offered multiple times to move Ritson into another cabin. The adjudicator concluded that Ritson's refusal to change cabins was "unreasonable," and he dismissed Ritson's appeal for a refund.

Brendan Ritson could not be reached for comment, and Royal Caribbean Cruises Ltd. did not immediately respond to INSIDER's request for comment.

[Biker19]

An 11 day South Pacific sailing for two with grats and taxes for $2,400 AU, is a pretty good deal.

 

Biker, who assumes Mr. Ritson had a connecting cabin.

[nascarcruiser]

Omg more of the it's all about me mentality. He doesn't deserve a refund. Especially since he was upgraded due to the water leak and then once he had the issues with the noise and they offered to put him back in the cab and he originally paid for he wouldn't do it

[gerelmx]

The Royal Caribbean cruise ship management offered to move Ritson and his partner to an interior cabin that was equivalent to the one that the couple had originally booked, according to the Sydney Morning Herald. However, the tribunal heard that Ritson refused to accept the interior cabin, claiming that he "did not want to be downgraded."

She was not being downgraded, she does not have a ticket of the outside cabin, she had to put some earplugs and shut her mouth

[PhoenixCruiser]

Good gravy, what a nut job.

[ONECRUISER]

The Royal Caribbean cruise ship management offered to move Ritson and his partner to an interior cabin that was equivalent to the one that the couple had originally booked, according to the Sydney Morning Herald. However, the tribunal heard that Ritson refused to accept the interior cabin, claiming that he "did not want to be downgraded."

She was not being downgraded, she does not have a ticket of the outside cabin, she had to put some earplugs and shut her mouth

Agree. Not changing cabin's show's how little was really bothering them...

[Beachammo]

My DW would entitled to a refund on every cruise.......[emoji41]

 

Sent from my VS995 using Tapatalk

[lazydayz]

My DW would entitled to a refund on every cruise.......[emoji41]

 

Sent from my VS995 using Tapatalk

 

Good one. LOL

[Kevin]

I am on the Radiance of the Seas right now. I have been on many cruises and never remember hearing our neighbors. I have a balcony on deck nine and can hear our neighbors on one side talking and snoring. I have heard nothing from our neighbors on the other side. I think the woman is just really loud or maybe they forgot the insulation between the rooms?