FLACRUISER99 Posted June 19, 2018 #1 Share Posted June 19, 2018 Has anyone made an online payment in the last 24 hrs? When I try this is what I get.:confused: Yes I have tried different browsers, computers, cleaned cache, etc, etc. Link to comment Share on other sites More sharing options...
Tin can Posted June 19, 2018 #2 Share Posted June 19, 2018 Not a final payment but that is the screen I now see when trying to make a part payment against a booking. It all worked fine until a few days ago. Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted June 19, 2018 Author #3 Share Posted June 19, 2018 Unbelievable RCI won't even take our money. Sent from my ONEPLUS A6003 using Forums mobile app Link to comment Share on other sites More sharing options...
reallyhooked Posted June 19, 2018 #4 Share Posted June 19, 2018 I got that message. I called to make final payment. Really nice lady. Made sure I had confirmation email before hanging up. Link to comment Share on other sites More sharing options...
karkee8807 Posted June 19, 2018 #5 Share Posted June 19, 2018 I was just making a payment on my booking before I came over to CC. This error is very common. Doesn't have anything to do with final payment. It is an extremely annoying system glitch. I have been making payments once week, sometimes twice a week. Half to of the time this error pops up and has been since we booked in May. I still have a few hundred left to pay and the final date isn't until September. Which is why I mentioned the error doesn't have to do with final payments. It is very, very annoying. I just don't call Royal because I don't fell like talking to someone for $75-$100 payment and try again later or the next day. But since it is your final payment I would call, especially if the payment due date is very close. Link to comment Share on other sites More sharing options...
IrishComet Posted June 19, 2018 #6 Share Posted June 19, 2018 If you go to the .com site, and then sign in, you can make payment. It worked for me a few weeks ago. Link to comment Share on other sites More sharing options...
hancock Posted June 19, 2018 #7 Share Posted June 19, 2018 Call. Don't trust the website! Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted June 19, 2018 Author #8 Share Posted June 19, 2018 Call. Don't trust the website!Guess what, I called to make final payment on my Allure cruise a couple of weeks ago and the rep kept saying the card was no good, Went online and paid no problem. Link to comment Share on other sites More sharing options...
Clarea Posted June 19, 2018 #9 Share Posted June 19, 2018 Guess what, I called to make final payment on my Allure cruise a couple of weeks ago and the rep kept saying the card was no good, Went online and paid no problem. Wow, the reps can't use the website either.:eek: Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted June 19, 2018 Author #10 Share Posted June 19, 2018 Wow, the reps can't use the website either.:eek:Yea and I was told everything would be fixed in 30 days.LOL:confused::confused: Link to comment Share on other sites More sharing options...
Tin can Posted June 19, 2018 #11 Share Posted June 19, 2018 If you go to the .com site, and then sign in, you can make payment.It worked for me a few weeks ago. I have to do everything through the American (.com) website. The UK site doesnt appear to have the cruise planner anymore to login to and when I do try I get the error 'this page doesnt exist' from the Australian website!! The whole website/IT experience is not good, and that is putting it very politely :o Link to comment Share on other sites More sharing options...
Rare orville99 Posted June 19, 2018 #12 Share Posted June 19, 2018 Try going in through the back door (old login) and make your payment that way - that's what we've been using, and no problems so far. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted June 19, 2018 #13 Share Posted June 19, 2018 Although I have never used the site to make a payment as I work through a TA, I would feel better calling and talking to someone to make sure the payment was recorded and i had a statement to show payment was made. With all the conversations about their web site, I wouldn't trust it for making payments.. Which is sad. Link to comment Share on other sites More sharing options...
captainannoyed! Posted June 19, 2018 #14 Share Posted June 19, 2018 Try going in through the back door (old login) and make your payment that way - that's what we've been using, and no problems so far. Shouldn't have mentioned it . . . RCCL's IT department will 'fix' that lol!!! Link to comment Share on other sites More sharing options...
captainannoyed! Posted June 19, 2018 #15 Share Posted June 19, 2018 Has anyone made an online payment in the last 24 hrs? When I try this is what I get.:confused: Yes I have tried different browsers, computers, cleaned cache, etc, etc. FWIW, I made a final payment yesterday at about 6:30 pm Eastern time using the RCCL web site. Worked fine (as far as I know), and I did receive a confirmation email with an updated invoice showing zero balance. Good luck! Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 19, 2018 #16 Share Posted June 19, 2018 I got that message. I called to make final payment. Really nice lady. Made sure I had confirmation email before hanging up. I've noticed that too, a sign, in my mind, they know the problems the website is creating. I just got a survey about my interaction with the CSR. I gave all high scores and mentioned the problems were created by the website, but handled perfectly on the phone. I have a final payment coming up next week. I won't wait till the last day to do it! Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted June 19, 2018 Author #17 Share Posted June 19, 2018 Just tried it again and guess what:confused: it worked great, go figure. Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 19, 2018 #18 Share Posted June 19, 2018 Just tried it again and guess what:confused: it worked great, go figure. Well, the online check in Is broke now. Link to comment Share on other sites More sharing options...
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