Billing error in our favor!

[vacationlover_mn]

I have never seen this topic here before :)

 

We actually had a billing error in on favor on Radiance!

 

The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!!

 

 

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[grapau27]

I have never seen this topic here before :)

 

We actually had a billing error in on favor on Radiance!

 

The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!!

 

 

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On Freedom last June we had the UK Free Drinks package.

When in Chops Grill the waiter said the bottled sparkling water was not included but I knew it was but didn't want to spoil our night so I just paid for that plus the extra on our Bottles of wine.

Next day I took my list of the DP free drinks to GS.

At first they were hesitant but when I showed them the Deluxe Drinks list they agreed I was right.

I thought they would just credit the water but they credited all the additional drinks charges for our bottles of wine in Chops Grill that night.

[ONECRUISER]

Yeah Royal makes mistakes my favor at time. Not getting charged for things. Two years ago took my Daughter on cruise and we made 4 phone calls from cabin at sea, had a family Emergency. Figured get our Diamond Plus discount per minute. Never got charged a penny. It's weird, about once a yr they miss charging me for stuff...

[Jim40]

Ordered drink package before cruise then canceled , got sea card and had the drink package on it was never charged .

[cruisinfanatic]

I have never seen this topic here before :)

 

We actually had a billing error in on favor on Radiance!

 

The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!!

 

 

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you should definitely call and dispute this

[Ocean Boy]

you should definitely call and dispute this

That made me laugh.

[vacationlover_mn]

I should mention- earlier in the week I had to go down and get 2 drinks removed from our bill. We had drink package, and pool bar accidentally charged us for them...

 

 

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[vacationlover_mn]

you should definitely call and dispute this

 

 

 

I know, right ;)

 

 

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[itsmeagain]

Right now Royal is trying to look each of you up to "fix" the billing problems. :')

[3hearts4me]

I had to escalate getting free gratuities credited to our acct (it was advertised in error but I had screenshot the ad so they honored it). However, when they credited the grats to our acct, instead of 2 people it was for everyone in my party. That was a nice surprise!

[whyrlygig]

We each had a massage on Enchantment along with some other minor charges. The last day we were given a bill for the correct amount (something like $350) but it was never charged to our credit card.

[OCruisers]

That made me laugh.

 

Us too! ;p