drumming cruisers Posted August 11, 2018 #1 Share Posted August 11, 2018 How do I get my own PCC for CAS? Would be nice to book all my cruises thru same person. :D Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 11, 2018 #2 Share Posted August 11, 2018 Then you need a casino "host" not a PCC. Only CAS personnel can make CAS reservations. Link to comment Share on other sites More sharing options...
casofilia Posted August 11, 2018 #3 Share Posted August 11, 2018 Having the same PCC doesn't guarantee you will have a good one!!! Probably the same with a Casino "Host" Link to comment Share on other sites More sharing options...
Sand and Seas Posted August 11, 2018 #4 Share Posted August 11, 2018 I've done OK by just calling and talking with whoever answers the CAS line. All have been friendly and helpful. If you get someone who doesn't seem helpful you can always call back another day and talk to someone else. I usually get someone who has booked for me in the past, but once in awhile there is a new name. Link to comment Share on other sites More sharing options...
CruisingNole Posted August 11, 2018 #5 Share Posted August 11, 2018 a "PCC" is friendly terminology to describe a call center rep. But you're told they are your "personal adviser" to make you feel like you're special. Link to comment Share on other sites More sharing options...
casofilia Posted August 11, 2018 #6 Share Posted August 11, 2018 a "PCC" is friendly terminology to describe a call center rep. But you're told they are your "personal adviser" to make you feel like you're special. But you may well be given a personal phone number or extension to use for the same person if you want to use it. Some good ones don't "make" you feel special; you are special to them and they really bond with you. Link to comment Share on other sites More sharing options...
CruisingNole Posted August 11, 2018 #7 Share Posted August 11, 2018 you are special to them and they really bond with you. <3(yn):') Link to comment Share on other sites More sharing options...
Heronymous Posted August 11, 2018 #8 Share Posted August 11, 2018 My PCC barely returned my calls last year. It was like pulling teeth just to book a reservation.. this year after multiple calls and emails trying to get in contact to book two cruises I finally gave up and went through Costco instead. I paid the same prices that NCL and the PCC would have charged but got extra perks plus $550 in Costco Cash gift cards when I returned home. Sent from my SM-G965U using Tapatalk Link to comment Share on other sites More sharing options...
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