Cruise Suzy Posted August 26, 2018 #26 Share Posted August 26, 2018 HAL Website seems to be Dead. I try to log and it just returns to log on screen. If I hit any other selection it does nothing. This is using Chrome or Edge at 4:40pm EDT on Sunday. 4:46 edt - no problem getting to my bookings/account with Edge 4:48 edt - no problem getting to my bookings/account with Chrome Link to comment Share on other sites More sharing options...
catl331 Posted August 26, 2018 #27 Share Posted August 26, 2018 (edited) Do really need a hard copy of the boarding pass?You don't need it at the check-in desk, but sometimes you're asked for one at the main gate of a port, and sometimes you're asked for one to enter a terminal building. I don't know what they're asking for in Vancouver, but not having one may cause a little hassle. Edited August 26, 2018 by catl331 Link to comment Share on other sites More sharing options...
AlexCherie Posted August 26, 2018 #28 Share Posted August 26, 2018 I had horrible issues with both Chrome and IE; switched to Firefox and found it working immediately (08/26). Had some issues the day before as well - called HAL and they had me on hold for 25 minutes only to tell me to clear cache. Best of luck. Link to comment Share on other sites More sharing options...
joepeka Posted August 26, 2018 #29 Share Posted August 26, 2018 Since this time yesterday, two different computers, all three browsers (IE, Chrome, Firefox) and I cannot do anything on the web site. Home page is a jumble and any links that do work take you to an unresponsive or similarly jumbled page. And yes, cookies and cache have been cleared on all three browsers. SMH...... :( Link to comment Share on other sites More sharing options...
mexylopez Posted August 26, 2018 #30 Share Posted August 26, 2018 You don't need it at the check-in desk, but sometimes you're asked for one at the main gate of a port, and sometimes you're asked for one to enter a terminal building. I don't know what they're asking for in Vancouver, but not having one may cause a little hassle. Thank you for that info, I guess they will have to mail me my documents, old school way! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Duquesmom Posted August 26, 2018 #31 Share Posted August 26, 2018 Thank you for that info, I guess they will have to mail me my documents, old school way Try turning your iPad to landscape. I’ve found the “button” for Luggage Tags will show up when I do that. Link to comment Share on other sites More sharing options...
mexylopez Posted August 27, 2018 #32 Share Posted August 27, 2018 Try turning your iPad to landscape. I’ve found the “button” for Luggage Tags will show up when I do that. Unbelievable! Don't I feel stupid! That's all it was, (all tho it didn't work for my iPhone). Crisis averted 🤦🏼*♀️ Thank you sooo much!! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
iflyrc5 Posted August 27, 2018 #33 Share Posted August 27, 2018 Today it works with Edge but not Chrome. I have been using Chrome with HAL site for several years with no issue so why has it stopped working now. Chrome works fine with all the other websites I use. I use Comcast web mail and Edge does not work with that is why I normally use Edge. I am really NOT liking this "new and improved" HAL website. Link to comment Share on other sites More sharing options...
Boaty McBoatface1 Posted August 30, 2018 #34 Share Posted August 30, 2018 I’ve posted on another thread regarding problems since the UK switched onto the new HAL website. I use my iPad or smartphone. I was told my iPad was too old running on iOS 9 and it’s no longer compatible. I’ve had the same problem with some other websites including Hilton Honors. Bought a new iPad this week now on iOS 11 and all working fine iPad and android smartphone. 👍 Link to comment Share on other sites More sharing options...
seaside sally Posted August 30, 2018 #35 Share Posted August 30, 2018 Thank you, OHCruiser -- I used the 2nd link and it took me to HAL website -- no problem! I have also saved it, as I have had nothing but trouble the last while, trying to access it!:) Link to comment Share on other sites More sharing options...
crystalspin Posted August 30, 2018 #36 Share Posted August 30, 2018 The new display of itineraries is AWFUL. Esp the map-overlay ones. If anyone is pulling out their hair, note the "list format" button 2/3 of the way up near the left. That gives you the print layout on your screen. Still way oversized with icons missing (at least on the Alaska cruise-tours where you can go from cruising the Bay of Alaska to being in Denali, apparently instantly). Link to comment Share on other sites More sharing options...
Marianne Posted September 2, 2018 #37 Share Posted September 2, 2018 Thanks SYESMAR. The second one worked just fine, but for some reason I couldn't get the first one to respond. Anyway, thank you. Now I've completed my travel info. Have to wait for about three weeks before I can print the boarding docs. Marianne Link to comment Share on other sites More sharing options...
SeaSuz Posted September 3, 2018 #38 Share Posted September 3, 2018 Hi! Just wanted to share I tried many ways to work through the On-Line check in, browsers and links suggested here, but once I got to the flight info it kicked me out, many times for "Long running script" and then "[bad] Synchronization ID." In frustration after 40 minutes, I called HAL and got a wonderful person, Mary, who did it all for me while I updated any information necessary over the phone. It went so smoothly and so easy! I recommend if you are still having difficulty, give them a call directly for help... :D SeaSuz/ Suzanne Link to comment Share on other sites More sharing options...
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