HAL Website Problems?

[generichandle]

I have been trying to get onto HAL website since last night. Is it down, or is my server at fault? Anyone else having problems?

[Cruise Suzy]

I have been trying to get onto HAL website since last night. Is it down, or is my server at fault? Anyone else having problems?

 

Just left the Website. Was able to check on our already booked cruise and investigate a few new possibilities.

[catl331]

I can get on with Chrome, Firefox, and Edge. Didn't try to do anything though.

[generichandle]

Hmm, and I still cannot. Get some unaccessable 'info' in a white square, and no way to close it, or to get any response outside the square. It seems to be forever trying to access. May have to delete the site and re- search and save. Thanks

[mexylopez]

I can't seem to find the print option for my boarding pass using my iPad [emoji848]

 

 

Sent from my iPad using Forums

[catl331]

May have to delete the site and re- search and save. Thanks

Have you tried clearing cookies and cache first?

[Been There, Planning That]

It continues to be a nightmare. Imagine, not being able to spend money for excursions on line! And in principle I refuse to phone.

 

I send a detailed report in the feedback option, and if and when one issue is cleared up three new ones occur.

 

Ruth

[Max2003]

I have tried to print docs and all I get is what looks like a popup which disappears. I have popups enabled in Chrome, Edge and Firefox. Same on all.

 

Initially I had trouble even accessing "already booked". At that time the only response was "cruise deals".

 

I find this new system amateurish at best.

[Chitown Sandy]

I have tried to print docs and all I get is what looks like a popup which disappears. I have popups enabled in Chrome, Edge and Firefox. Same on all.

 

Initially I had trouble even accessing "already booked". At that time the only response was "cruise deals".

 

I find this new system amateurish at best.

 

 

I was able to print Boarding Docs but not Luggage Tags. Please tell me why the Luggage Tags are not included in the Boarding Docs!!

[OHCruiser]

I can't get past login on Firefox. In Internet Explorer, I can get into my booking, click on print luggage tags, and get nothing but a page of gobbldygook........Thankfully, I did it all over a week ago, but we had a room change and I was going to print new luggage tags. Thank heaven for whiteout & sharpies................I HATE the new HAL website.

[mexylopez]

I was able to print Boarding Docs but not Luggage Tags. Please tell me why the Luggage Tags are not included in the Boarding Docs!!

 

 

 

I don't have the option to print anything even tho my check in is 100% complete

 

 

Sent from my iPad using Forums

[boards]

So far today I have had no problem getting in the website and checking our booking and

checking to see if we have a cabin yet to sleep in.

[kazu]

When I tried to get on to verify a sailing for the Bon Voyage threads this morning, neither the old or new website were working. Just the spinning wheel of doom :(

 

I successfully did get in this afternoon.

 

the website is a PITA IMO.

 

I dread trying to do check in or print off documents.:eek:

[edgee]

When I tried to get on to verify a sailing for the Bon Voyage threads this morning, neither the old or new website were working. Just the spinning wheel of doom :(

 

I successfully did get in this afternoon.

 

the website is a PITA IMO.

 

I dread trying to do check in or print off documents.:eek:

 

 

I had trouble getting in on my Chrome browser this afternoon. Switched to Safari..got right in, updated some info...checked in and printed my documents...easy peasy...

[mexylopez]

I had trouble getting in on my Chrome browser this afternoon. Switched to Safari..got right in, updated some info...checked in and printed my documents...easy peasy...

 

On your iPad?

[syesmar]

For guests trying to access your reservation, try

https://book2.hollandamerica.com/olci-iu/#/findBooking

or

https://book2.hollandamerica.com/secondaryFlow/login

 

Hope that helps!

Edited August 25, 2018 by syesmar
spacing

[mexylopez]

This is what my print page looks like, any suggestions?

 

 

 

Sent from my iPad using Forums

[edgee]

On your iPad?

 

On my desktop Apple I Mac.

[OlsSalt]

This is what my print page looks like, any suggestions?

 

 

 

Sent from my iPad using Forums

 

That is one way to fix the new and badly broken website - tell the customer to fix it yourself.

 

Shows they know they are having problems. But what were the self-help steps like? That is a deal killer since i usually cannot even understand the steps they demand I follow to fix their own messes.

[OHCruiser]

For guests trying to access your reservation, try

https://book2.hollandamerica.com/olci-iu/#/findBooking

or

https://book2.hollandamerica.com/secondaryFlow/login

 

Hope that helps!

 

Both worked perfectly! I've saved the links for future muck ups with the HAL website.

Thanks so much!

[VMax1700]

Mexylopez - when is your cruise? Boarding doc's are only available when less than 50 days from sailing.

[Fouremco]

Mexylopez - when is your cruise? Boarding doc's are only available when less than 50 days from sailing.

September 26, well within the document availability period.

[mexylopez]

Both worked perfectly! I've saved the links for future muck ups with the HAL website.

 

Thanks so much!

 

 

 

Unfortunately didn't work for me...Do really need a hard copy of the boarding pass? (Clearly I won't be bring one)

 

 

Sent from my iPad using Forums

[dee2673]

I had the same problem when using Chrome. When I went to IE, the print link was there. Why? Who knows.

 

 

Sent from my iPhone using Forums

[iflyrc5]

HAL Website seems to be Dead. I try to log and it just returns to log on screen. If I hit any other selection it does nothing.

 

This is using Chrome or Edge at 4:40pm EDT on Sunday.