HAL Website Problems?

[Cruise Suzy]

HAL Website seems to be Dead. I try to log and it just returns to log on screen. If I hit any other selection it does nothing.

 

This is using Chrome or Edge at 4:40pm EDT on Sunday.

 

4:46 edt - no problem

getting to my bookings/account

with Edge

4:48 edt - no problem getting to my bookings/account with Chrome

[catl331]

Do really need a hard copy of the boarding pass?

You don't need it at the check-in desk, but sometimes you're asked for one at the main gate of a port, and sometimes you're asked for one to enter a terminal building. I don't know what they're asking for in Vancouver, but not having one may cause a little hassle. Edited August 26, 2018 by catl331

[AlexCherie]

I had horrible issues with both Chrome and IE; switched to Firefox and found it working immediately (08/26). Had some issues the day before as well - called HAL and they had me on hold for 25 minutes only to tell me to clear cache.

 

Best of luck.

[joepeka]

Since this time yesterday, two different computers, all three browsers (IE, Chrome, Firefox) and I cannot do anything on the web site. Home page is a jumble and any links that do work take you to an unresponsive or similarly jumbled page. And yes, cookies and cache have been cleared on all three browsers. SMH...... :(

[mexylopez]

You don't need it at the check-in desk, but sometimes you're asked for one at the main gate of a port, and sometimes you're asked for one to enter a terminal building. I don't know what they're asking for in Vancouver, but not having one may cause a little hassle.

 

 

 

Thank you for that info, I guess they will have to mail me my documents, old school way!

 

 

Sent from my iPad using Forums

[Duquesmom]

Thank you for that info, I guess they will have to mail me my documents, old school way

 

Try turning your iPad to landscape. I’ve found the “button” for Luggage Tags will show up when I do that.

[mexylopez]

Try turning your iPad to landscape. I’ve found the “button” for Luggage Tags will show up when I do that.

 

 

 

Unbelievable! Don't I feel stupid! That's all it was, (all tho it didn't work for my iPhone). Crisis averted 🤦🏼*♀️

Thank you sooo much!!

 

 

Sent from my iPad using Forums

[iflyrc5]

Today it works with Edge but not Chrome. I have been using Chrome with HAL site for several years with no issue so why has it stopped working now. Chrome works fine with all the other websites I use. I use Comcast web mail and Edge does not work with that is why I normally use Edge. I am really NOT liking this "new and improved" HAL website.

[Boaty McBoatface1]

I’ve posted on another thread regarding problems since the UK switched onto the new HAL website. I use my iPad or smartphone. I was told my iPad was too old running on iOS 9 and it’s no longer compatible. I’ve had the same problem with some other websites including Hilton Honors. Bought a new iPad this week now on iOS 11 and all working fine iPad and android smartphone. 👍

[seaside sally]

Thank you, OHCruiser -- I used the 2nd link and it took me to HAL website -- no problem!

 

I have also saved it, as I have had nothing but trouble the last while, trying to access it!:)

[crystalspin]

The new display of itineraries is AWFUL. Esp the map-overlay ones. If anyone is pulling out their hair, note the "list format" button 2/3 of the way up near the left. That gives you the print layout on your screen. Still way oversized with icons missing (at least on the Alaska cruise-tours where you can go from cruising the Bay of Alaska to being in Denali, apparently instantly).

[Marianne]

Thanks SYESMAR. The second one worked just fine, but for some reason I couldn't get the first one to respond. Anyway, thank you. Now I've completed my travel info. Have to wait for about three weeks before I can print the boarding docs.

Marianne

[SeaSuz]

Hi! Just wanted to share I tried many ways to work through the On-Line check in, browsers and links suggested here, but once I got to the flight info it kicked me out, many times for "Long running script" and then "[bad] Synchronization ID." In frustration after 40 minutes, I called HAL and got a wonderful person, Mary, who did it all for me while I updated any information necessary over the phone. It went so smoothly and so easy! I recommend if you are still having difficulty, give them a call directly for help... :D SeaSuz/ Suzanne