online check in without photo

[georgiacat]

We are sailing Adventure of the Seas in April.  I started my on-line check in today, but it will not let me proceed unless I unload a photo.  I do not have this capability.  How can I continue to check in without a photo?  I understand from reading other posts here that it is possible.

[Clarea]

Uploading a photo is optional.  There should be a way to proceed.

 

 

[Cigar King]

I never bother with the photos...it takes just a few seconds to get them taken at check in so you really don't save that much time.

[katiel53]

Unless something has changed in the last week, I was able to do my Set Sail Pass without a photo.  One was taken at the port when I went to check in.

[deliver42]

I had the same problem with the Symphony. I took a call to Royal to Royal to fix it. wasn't easy. The rep had me try a few different things, and finalyy I was able to finish without the photo. Took about 20 minutes.

[georgiacat]

Thank you for responding.  I did not think that photos were required, but I had put in everything except the photo, and the program would not let me proceed.  It said everything had to be completed before continuing.  I will continue to try to get through the check in process, and as a last resort, call Royal Caribbean.

 

I think the website needs a good bit of work to improve.

[Clarea]

5 minutes ago, georgiacat said:

Thank you for responding.  I did not think that photos were required, but I had put in everything except the photo, and the program would not let me proceed.  It said everything had to be completed before continuing.  I will continue to try to get through the check in process, and as a last resort, call Royal Caribbean.

 

I think the website needs a good bit of work to improve.

 

It would not hurt to clear cookies and cache and/or try a different browser.

 

Oh, and you can also try uploading any small jpg photo file and see if that works.

[davekathy]

2 hours ago, deliver42 said:

I had the same problem with the Symphony. I took a call to Royal to Royal to fix it. wasn't easy. The rep had me try a few different things, and finalyy I was able to finish without the photo. Took about 20 minutes.

Once again the new and improved! 

[lakelorain]

I did the check in for Adventure on my phone and it let me bypass the photo.

 

[grapau27]

19 hours ago, Host Clarea said:

 

It would not hurt to clear cookies and cache and/or try a different browser.

 

Oh, and you can also try uploading any small jpg photo file and see if that works.

I have always used Firefox and although RCI ask for a photo during check in  I ignore this and to date I have always been able to complete check in.

As others have said it takes seconds at the cruise terminal to take your photo.

[Balsam12]

Not trying to be funny, but why would you not want to upload a photo?

[davekathy]

1 hour ago, Balsam12 said:

Not trying to be funny, but why would you not want to upload a photo?

When doing your online check-in and depending on the ship you are asked to upload your photo. Still an option whether you do or don't. One less thing to do at the time of check-in at the embarkation port. We've never done it.  

Edited February 2, 2019 by davekathy

[Balsam12]

6 minutes ago, davekathy said:

When doing your online check-in and depending on the ship you are asked to upload your photo. Still an option whether you do or don't. One less thing to do at the time of check-in at the embarkation port. We've never done it.  

 

Yep, I understand that and actually asked in another thread when it wasn't available option when checking in for my sailing on Voyager. I have now learned that it isn't available on Voyager.

 

My question here is that if the OP couldn't complete online check in without uploading a photo, why didn't they simply upload one? Problem solved... or is that just too simple?

[davekathy]

13 minutes ago, Balsam12 said:

 

Yep, I understand that and actually asked in another thread when it wasn't available option when checking in for my sailing on Voyager. I have now learned that it isn't available on Voyager.

 

My question here is that if the OP couldn't complete online check in without uploading a photo, why didn't they simply upload one? Problem solved... or is that just too simple?

The OP said "I don't have this capability". 

[Ken at the beach]

23 hours ago, georgiacat said:

Thank you for responding.  I did not think that photos were required, but I had put in everything except the photo, and the program would not let me proceed.  It said everything had to be completed before continuing.  I will continue to try to get through the check in process, and as a last resort, call Royal Caribbean.

 

I think the website needs a good bit of work to improve.

I did an on line check in earlier this week and ran into the same issue.  It turned out that I missed enrptering one small item of information on another page.  Any missing information should be highlighted in red.

[Balsam12]

1 hour ago, davekathy said:

The OP said "I don't have this capability". 

 

Ahhh... Missed that bit. Cheers.