Oslo Dutch Posted February 6, 2023 #1051 Share Posted February 6, 2023 We have booked a last-minute April 1st, 2023 Rome to Athens. Initially booked a Y guarantee however today we were confirmed in one of the outsides on deck 6. This is a European booking that does not receive upgrade emails from Azamara. I tried to look for a paid upgrade on the Azamara website however we were unable to do this online. When will the next opportunity arise to be able to bid? Last summer it wasn't until we were onboard. (however, being in a CC Suite we didn't need it.) Link to comment Share on other sites More sharing options...
Grandma Cruising Posted February 6, 2023 Author #1052 Share Posted February 6, 2023 We got our invitation to bid for our 7 March 23 cruise on 23 January, 39 days before the cruise. Link to comment Share on other sites More sharing options...
Rare oddjob16 Posted February 6, 2023 #1053 Share Posted February 6, 2023 45 minutes ago, Oslo Dutch said: We have booked a last-minute April 1st, 2023 Rome to Athens. Initially booked a Y guarantee however today we were confirmed in one of the outsides on deck 6. This is a European booking that does not receive upgrade emails from Azamara. I tried to look for a paid upgrade on the Azamara website however we were unable to do this online. When will the next opportunity arise to be able to bid? Last summer it wasn't until we were onboard. (however, being in a CC Suite we didn't need it.) You are in a guarantee stateroom and hence not eligible for bidding for upgrade. 4 Link to comment Share on other sites More sharing options...
Fitz1986 Posted February 8, 2023 #1054 Share Posted February 8, 2023 Hi, I am off on Azamara Onward for my first ever cruise in March. I applied for an upgrade and received an email today say it has been cancelled because my booking was modified. But I didn't change anything about my booking and I've already paid in full etc. Can anyone shed any light as to what this means please? Thank you Link to comment Share on other sites More sharing options...
Fatfish Posted February 8, 2023 #1055 Share Posted February 8, 2023 Did you opt out of emails etc. o be Eligible, the following requirements must be met: Booking must be after final payment. Booking must be made under full fare or general marketplace promotions only. You must not be opted out of Azamara marketing e-mails. *Please note that in order to receive an email invitation from us and make an offer on a stateroom upgrade, you must be on our mailing list. To opt-in to receive emails you can sign up here or within My Account. 1 Link to comment Share on other sites More sharing options...
Oslo Dutch Posted February 8, 2023 #1056 Share Posted February 8, 2023 2 hours ago, Fatfish said: Did you opt out of emails etc. o be Eligible, the following requirements must be met: Booking must be after final payment. Booking must be made under full fare or general marketplace promotions only. You must not be opted out of Azamara marketing e-mails. *Please note that in order to receive an email invitation from us and make an offer on a stateroom upgrade, you must be on our mailing list. To opt-in to receive emails you can sign up here or within My Account. Thanks, however, it doesn't;t show up, it might have to do with the fact I am in Europe and they only do for US-based guests Link to comment Share on other sites More sharing options...
Scots Caz Posted February 8, 2023 #1057 Share Posted February 8, 2023 (edited) 1 hour ago, Oslo Dutch said: Thanks, however, it doesn't;t show up, it might have to do with the fact I am in Europe and they only do for US-based guests I am in UK and receive the upgrade emails, normally don't upgrade but did on last trip in December (I have never booked a guarantee, always select a V1 cabin number) Edited February 8, 2023 by Scots Caz Link to comment Share on other sites More sharing options...
Rare uktog Posted February 8, 2023 #1058 Share Posted February 8, 2023 1 hour ago, Oslo Dutch said: Thanks, however, it doesn't;t show up, it might have to do with the fact I am in Europe and they only do for US-based guests The email and or your location are red herrings - the issue is as Oddjob16 said in post 1053, you booked a Guarantee Cabin, even though you are now assigned a cabin on Deck 6 your booking is as a Guarantee (Y). The terms of the upgrade scheme is you are not eligible to bid if you are Booked as a Guarantee (Y). The only way you could be eligible is to have your booking changed from a Y to a V3 or whatever, pay the current price difference and then bid which is unlikely to be worth it. 2 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted February 8, 2023 Author #1059 Share Posted February 8, 2023 (edited) Did the email say the upgrade request was cancelled or your cruise booking was cancelled. If it’s definitely the upgrade request, then it will be because you have a guarantee cabin. However if it’s unclear what they mean, I would be inclined to give Azamara a ring or email to ask them to explain. Edited February 8, 2023 by Grandma Cruising 1 Link to comment Share on other sites More sharing options...
Lookyboy Posted February 8, 2023 #1060 Share Posted February 8, 2023 3 hours ago, uktog said: The email and or your location are red herrings - the issue is as Oddjob16 said in post 1053, you booked a Guarantee Cabin, even though you are now assigned a cabin on Deck 6 your booking is as a Guarantee (Y). The terms of the upgrade scheme is you are not eligible to bid if you are Booked as a Guarantee (Y). The only way you could be eligible is to have your booking changed from a Y to a V3 or whatever, pay the current price difference and then bid which is unlikely to be worth it. We are not eligible either for our March cruise, booked a veranda. Link to comment Share on other sites More sharing options...
Rare uktog Posted February 8, 2023 #1061 Share Posted February 8, 2023 1 minute ago, Lookyboy said: We are not eligible either for our March cruise, booked a veranda. Did you book direct? Link to comment Share on other sites More sharing options...
Lookyboy Posted February 8, 2023 #1062 Share Posted February 8, 2023 37 minutes ago, uktog said: Did you book direct? No...via a travel agent here in UK. 🙄 Link to comment Share on other sites More sharing options...
Fitz1986 Posted February 8, 2023 #1063 Share Posted February 8, 2023 3 hours ago, Grandma Cruising said: Did the email say the upgrade request was cancelled or your cruise booking was cancelled. If it’s definitely the upgrade request, then it will be because you have a guarantee cabin. However if it’s unclear what they mean, I would be inclined to give Azamara a ring or email to ask them to explain. It said the upgrade request was cancelled because the booking was modified. I don't think I booked a guaranteed cabin, I picked what cabin I wanted but again I don't really know what I'm doing to be fair. I have awful trouble contacting Azamara as I'm calling from Ireland and have to call the UK office or us office which ends up costing a bit when I'm on hold for ages inevitably....I will book with a travel agent in future, I know that now! Thank you for your response. Link to comment Share on other sites More sharing options...
Rare uktog Posted February 8, 2023 #1064 Share Posted February 8, 2023 1 hour ago, Lookyboy said: No...via a travel agent here in UK. 🙄 That can be an issue if they book you on a group rate (not that they tell you!) Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted February 9, 2023 #1065 Share Posted February 9, 2023 4 hours ago, Fitz1986 said: I have awful trouble contacting Azamara as I'm calling from Ireland and have to call the UK office or us office which ends up costing a bit when I'm on hold for ages inevitably... When I need to call UK from the US, I use Skype. Calls cost so little that even with hold time it's still pennies. Can you use Skype from UK to US? Link to comment Share on other sites More sharing options...
fruitmachine Posted February 9, 2023 #1066 Share Posted February 9, 2023 7 hours ago, Host Jazzbeau said: When I need to call UK from the US, I use Skype. Calls cost so little that even with hold time it's still pennies. Can you use Skype from UK to US? We can. Few people realise, so it's worth pointing out that you just add some credit to your Skype account to do this. It's ages since I've don it, but I think there's a £5 or £10 minimum spend for us in the UK. Presumably a similar number if Euros for Ireland. Link to comment Share on other sites More sharing options...
Vivasea Posted February 9, 2023 #1067 Share Posted February 9, 2023 17 hours ago, Fitz1986 said: It said the upgrade request was cancelled because the booking was modified. I don't think I booked a guaranteed cabin, I picked what cabin I wanted but again I don't really know what I'm doing to be fair. I have awful trouble contacting Azamara as I'm calling from Ireland and have to call the UK office or us office which ends up costing a bit when I'm on hold for ages inevitably....I will book with a travel agent in future, I know that now! Thank you for your response. I phoned Azamara Yesterday. Because all Agents busy recording states press button No.1 and you will be in queue for call back. I received call in 10 minutes. 3 1 Link to comment Share on other sites More sharing options...
Fitz1986 Posted February 12, 2023 #1068 Share Posted February 12, 2023 On 2/8/2023 at 10:13 AM, Fitz1986 said: Hi, I am off on Azamara Onward for my first ever cruise in March. I applied for an upgrade and received an email today say it has been cancelled because my booking was modified. But I didn't change anything about my booking and I've already paid in full etc. Can anyone shed any light as to what this means please? Thank you Just to update, in case this happens to anyone else. My bid was cancelled because my bank declined the request, thinking it was suspicious so essentially my card was declined. So I have to resubmit with a different one if I so choose. It didn't say my card was declined anywhere so no wonder I was confused! Thanks for the advice I got, I appreciate it 🙂 4 Link to comment Share on other sites More sharing options...
tgg Posted February 12, 2023 #1069 Share Posted February 12, 2023 7 hours ago, Fitz1986 said: Just to update, in case this happens to anyone else. My bid was cancelled because my bank declined the request, thinking it was suspicious so essentially my card was declined. So I have to resubmit with a different one if I so choose. It didn't say my card was declined anywhere so no wonder I was confused! Thanks for the advice I got, I appreciate it 🙂 Thanks for explaining what happened. 1 Link to comment Share on other sites More sharing options...
Riocca Posted February 13, 2023 #1070 Share Posted February 13, 2023 Possibly the imminent change of website is causing some problems, on the 24th January we received an invitation to bid for an upgrade, we didn’t do so as the upgrade price wasn’t worth it, we’re currently in a CC suite. Today out of interest I looked at availability and there were plenty of options available so wondering if the upgrade price had reduced I responded to the email to get the message that we’re not eligible for an upgrade. If we were eligible 3 weeks ago and nothing has changed since then it makes no sense that we’re not now eligible other than bidding for an upgrade which was a RC invention maybe changing. I’m sure everything will become clear in the not too distant future. 2 Link to comment Share on other sites More sharing options...
Rare voyager1964 Posted February 15, 2023 #1071 Share Posted February 15, 2023 On 2/13/2023 at 7:32 AM, Riocca said: which was a RC invention I believe the original inventor was FDR of NCL 😉 Link to comment Share on other sites More sharing options...
Rare brazilgirl Posted February 15, 2023 #1072 Share Posted February 15, 2023 Hello We will go on our first ever Azamara cruise on March 7th. It is a Rio to Lisbon repositioning cruise ( 16 days). I bid on a CC Suite. We are booked in a Veranda Plus and Explorer level ( due to previous Celebrity cruises). The minimum bid is $300 pp. I bid $410. Not sure if that is a good bid and what will happen, but curious to see. I will update the result if it goes through. 1 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted February 15, 2023 Author #1073 Share Posted February 15, 2023 32 minutes ago, brazilgirl said: Hello We will go on our first ever Azamara cruise on March 7th. It is a Rio to Lisbon repositioning cruise ( 16 days). I bid on a CC Suite. We are booked in a Veranda Plus and Explorer level ( due to previous Celebrity cruises). The minimum bid is $300 pp. I bid $410. Not sure if that is a good bid and what will happen, but curious to see. I will update the result if it goes through. Thanks, added to the spreadsheet. We’re on that cruise too & also made an upgrade bid. Fingers crossed for us both. https://docs.google.com/spreadsheets/d/1pEoojQ5-EPmD4cI3gw1dVcYfYTXfZePdDXxU09l0H3M/edit 1 Link to comment Share on other sites More sharing options...
skiinglaketahoe Posted February 15, 2023 #1074 Share Posted February 15, 2023 We are just back from an Onward cruise, Miami to Lima. It was wonderful! We were booked in a verandah cabin and bid on a suite. We bid a fraction above the minimum ( think that was 300 dollars ) and we were successful. My sister did the same and was also successful. The suite was a wonderful experience. The ship was not full so that may have been the reason for our success. We submitted our bids about 3 weeks before the cruise and were notified 3 days before the start of the cruise. Susan 3 Link to comment Share on other sites More sharing options...
jaceyar Posted February 15, 2023 #1075 Share Posted February 15, 2023 (edited) We booked a Veranda cabin for 25th Feb & 7th March B2B. Invited to upgrade on 24th Jan. Bid £520pp for a CC Suite. We are Discovery. Success today for 25th sailing. The 7th March cruise is full I think, so may not be successful for that one. 🤞 Edited February 15, 2023 by jaceyar 2 Link to comment Share on other sites More sharing options...
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