Cabin switch on Guaranteed

[whatyouknowsays]

Just curious if I am able to switch cabins in the same category once assigned on a guarantee?  I just called and the agent told me there would be a charge even within the  same category.  I am 30 days out and after final payment.  The price  has went down considerably since I booked however.   Cheers!

[Clarea]

If you booked under US/Canadian rules, Royal normally lets you change your assigned guarantee stateroom to any other available stateroom in the same exact category to which you have been assigned.

[Ourusualbeach]

I called 2 days ago and changed the CP balconies that I was assigned.  

[whatyouknowsays]

Thank you!  I called and the rep was an international one.  He said the system wouldn't let him change rooms unless there was a added charge.  I booked on the US site online.  Frustrating .  Did anyone who was successful doing this use  the main customer service number? 

 

[Ourusualbeach]

5 minutes ago, whatyouknowsays said:

Thank you!  I called and the rep was an international one.  He said the system wouldn't let him change rooms unless there was a added charge.  I booked on the US site online.  Frustrating .  Did anyone who was successful doing this use  the main customer service number? 

 

Call back. 

[voyager70]

You are from Colorado I assume from your profile.  You should definitely be able to change cabins within the same category with a guarantee.  I've done this several times.  If you're a C&A member try calling the C&A desk.  Their reps tend to be a little more knowledgeable.  If not call the main number and if they're unable to help you ask to speak to a supervisor.

 

[Clarea]

1 hour ago, whatyouknowsays said:

Thank you!  I called and the rep was an international one.  He said the system wouldn't let him change rooms unless there was a added charge.  I booked on the US site online.  Frustrating .  Did anyone who was successful doing this use  the main customer service number? 

 

 

When you call back, do not use the word "guarantee".  Just ask to change to a specific stateroom that you have already confirmed is available.

[voyager70]

8 minutes ago, Host Clarea said:

 

When you call back, do not use the word "guarantee".  Just ask to change to a specific stateroom that you have already confirmed is available.

 

Great advice.

 

[whatyouknowsays]

Thanks!  3 times was a charm.  

 

[voyager70]

1 minute ago, whatyouknowsays said:

Thanks!  3 times was a charm.  

 

 

Excellent!

 

[molly361]

1 hour ago, whatyouknowsays said:

Thanks!  3 times was a charm.  

 

If at first you don't succeed, call call again😇