Unused OBC when disembarking

[kren250]

I picked the $50 shore excursion credit as my perk. I’ve already booked my excursions online, and paid using my credit card. From what I understand, I will then have the $50 per port credited to my account after I take each excursion, and treated as OBC.

 

I think I will probably have some of the OBC left at the end of cruise. I’ve read conflicting information as to how it will be refunded to me: I’ve heard that NCL will send a check for the amount a few weeks after the cruise, but I’ve also read where people are not allowed to disembark until they go to guest services, and get the OBC refunded in cash. Can anyone enlighten me as to what is usually done in this situation?

[shof515]

refundable obc is given back to you at the end of the cruise

non refundable obc is used or lose it. you have to up all of it since it is not refundable.

 

when your onboard account is setup, all of purchases is suppose to use the non refundable obc first then the refundable credit.

 

the shore excursion credit is non refundable

[herdingdogmom]

On the Jewel in March, I received a message from guest services the night before the last sea day to go to the desk to cash out the credit.  I used it up on the sea day instead of standing in line.

Edited July 4, 2019 by herdingdogmom

[kren250]

Thanks for the replies!

 

 I totally thought the credit was refundable, so now I’ll have to decide if I want to cancel the excursions, and then call to re-book. I would imagine though that it’s pretty easy to use it on the cruise (it will be $250 total). Can it be used in the casino?

[Iworktocruiseandtravel]

Just now, kren250 said:

Thanks for the replies!

 

 I totally thought the credit was refundable, so now I’ll have to decide if I want to cancel the excursions, and then call to re-book. I would imagine though that it’s pretty easy to use it on the cruise (it will be $250 total). Can it be used in the casino?

You could call in to reserve a shore excursion, or two, instead of reserving online.   I believe when you call them, it’s reserved, but you don’t get charged until you are on board.  My husband and I are reserving online what we absolutely want to do, and will decide once on board for the ports we were indecisive about.  

[Paul Bogle]

If you think you will take another NCL cruise within the next four years you can use the $250 to buy two Cruise Next certificates. Each one is worth $250 toward the deposit on the next cruise. NCL often runs specials allowing the use of two credits for a sailing which means you $250 can be worth $500 in deposit money.

[sverigecruiser]

 

I thought that the shore excursion credit only could be used for shore excursions. Is that incorrect?

[don't-use-real-name]

2 hours ago, kren250 said:

I picked the $50 shore excursion credit as my perk. I’ve already booked my excursions online, and paid using my credit card. From what I understand, I will then have the $50 per port credited to my account after I take each excursion, and treated as OBC.

 

I think I will probably have some of the OBC left at the end of cruise. I’ve read conflicting information as to how it will be refunded to me: I’ve heard that NCL will send a check for the amount a few weeks after the cruise, but I’ve also read where people are not allowed to disembark until they go to guest services, and get the OBC refunded in cash. Can anyone enlighten me as to what is usually done in this situation?

 

Since you have already PAID for your shore excursions the $50 per port credit will be refundable OBC.

Before disembarking you can go to Guest Services and receive it in cash - a letter is left at or in your

cabin door advising of the amount to be claimed.

If you leave the ship without claiming it a check will be mailed to the home address on file.

 

 

3 minutes ago, sverigecruiser said:

 

I thought that the shore excursion credit only could be used for shore excursions. Is that incorrect?

 

The OP has already PAID for the excursions and would be due a $50 credit for each of the excursions taken.

That $50 would be in the form of refundable OBC.

[Iworktocruiseandtravel]

3 minutes ago, sverigecruiser said:

 

I thought that the shore excursion credit only could be used for shore excursions. Is that incorrect?

You GET the credit after you come back from your excursion (or the next day it shows up on your account).  You can use the credit however you want (except, I believe, for the daily service charge).  You can pay for your excursions ahead of time, for more spending $$ on the ship😊😊.  

[sverigecruiser]

12 minutes ago, don't-use-real-name said:

 

The OP has already PAID for the excursions and would be due a $50 credit for each of the excursions taken.

That $50 would be in the form of refundable OBC.

 

Ok, that I can understand.

[don't-use-real-name]

13 minutes ago, Iworktocruiseandtravel said:

You GET the credit after you come back from your excursion (or the next day it shows up on your account).  You can use the credit however you want (except, I believe, for the daily service charge).  You can pay for your excursions ahead of time, for more spending $$ on the ship😊😊.  

 

 

(except, I believe, for the daily service charge).

 

The OP has PAID in cash for his excursions - the credit back would be Refundable OBC and therefore can be used to

pay that goll darn infamous DSC !

[snirpville]

https://www.ncl.com/ca/en/termsandconditions/promotions

 

$50 USD Per Port Shore Excursion Credit
$50 USD per port shore excursion credit is per stateroom.
Credit has no monetary value and is nonrefundable.
In the event a port of call or excursion is missed, for any reason, no refund or credit will be issued. 
Shore excursion credit is applicable for each port, including debarkation port, and is not transferable to other ports. Use the credit or lose it.
Does not include embarkation ports. Overnight stays count as one port, except Bermuda sailings which can receive up to 3 individual days of shore excursion credit. 
Shore excursion credit can be redeemed by calling 1-866-625-1167 or booking onboard. 
For the guests that book their excursions online; they are charged full retail for the excursions and the discount will be applied onboard in the form of a credit to their onboard account. 
 

[shof515]

35 minutes ago, don't-use-real-name said:

The OP has PAID in cash for his excursions - the credit back would be Refundable OBC and therefore can be used to

pay that goll darn infamous DSC !

Nope. the shore excursion credit is non refundable as per the terms and condition in the above post:

Credit has no monetary value and is nonrefundable.

 

non refundable obc can not be used for the DSC, only refundable can.

[bonvoyagie]

I think what the intent of the NCL wording regarding non refundable refers to the use it or lose it arrangement. People have probably tried to get them to give them cash if they did not take an excursion - or tried to apply it to a non NCL excursion. The wording is similar to what you find on coupons.

 

The last section of that clause was recently added because people wanted to book online and not have to either wait till boarding or deal with the phone line.

Edited July 4, 2019 by bonvoyagie

[don't-use-real-name]

2 hours ago, shof515 said:

Nope. the shore excursion credit is non refundable as per the terms and condition in the above post:

Credit has no monetary value and is nonrefundable.

 

non refundable obc can not be used for the DSC, only refundable can.

 

non refundable obc can not be used for the DSC, only refundable can.  This is TRUE !

 

However the OP guest customer has purchased a shore excursion and the form of payment was

a credit card - cash - round-to-its - etc. - he takes the shore excursion - a $50 credit is applied

NCL owes him $50 back on his credit card cash etc. as an overpayment and that form is refundable

and can be applied on his onboard account and used to pay the DSC.

The original form of payment was bona fida credit card or cash and not refundable non-refundable credits !

It ain't all that complicated !

[shof515]

2 hours ago, don't-use-real-name said:

NCL owes him $50 back on his credit card cash etc. as an overpayment and that form is refundable

and can be applied on his onboard account and used to pay the DSC.

 

i noticed the opposite. I never receive a refund on my credit card. any credits is added to my onboard accounts. If i am due a refund due to refundable credits or some other refund, i always get a check in the mail a few weeks after the cruise unless i request from guest services.

[Hotspring]

9 hours ago, kren250 said:

I picked the $50 shore excursion credit as my perk. I’ve already booked my excursions online, and paid using my credit card. From what I understand, I will then have the $50 per port credited to my account after I take each excursion, and treated as OBC.

 

I think I will probably have some of the OBC left at the end of cruise. I’ve read conflicting information as to how it will be refunded to me: I’ve heard that NCL will send a check for the amount a few weeks after the cruise, but I’ve also read where people are not allowed to disembark until they go to guest services, and get the OBC refunded in cash. Can anyone enlighten me as to what is usually done in this situation?

We also found that when we did a disembarking shore excursion, like a tour through the Everglades, that you had to contact NCL to get the $50 credit (after all the credit is not given until after the excursion and we were no longer on the ship).   We have always got it as an additional OBC on our next cruise, but then we did not press for a check.

[newmexicoNita]

16 hours ago, sverigecruiser said:

 

I thought that the shore excursion credit only could be used for shore excursions. Is that incorrect?

You are completely correct. It is not an OBC, that is totally different, it is a discount toward a tour booked through NCL>  I think the OP is a little confused. If he has already booked on line, yes, he will get a credit after he completes the cruise. Then I think it becomes a refundable OBC as he has actually paid up front. 

[sverigecruiser]

3 minutes ago, newmexicoNita said:

You are completely correct. It is not an OBC, that is totally different, it is a discount toward a tour booked through NCL>  I think the OP is a little confused. 

 

I accept the explanation I was given. If someone prepay excursions the shore excursion credit should be given as OBC instead to use for other things.

[esm54687]

16 hours ago, sverigecruiser said:

 

Ok, that I can understand.

Basically the same when on the ship to.... the full price for the excursion will be posted to your shipboard account and then a second line item is seen on your account for the $50 credit (similiar to how they process the CruiseNext Certificate).  The $50 credit isn't specifically used to reduce the excursion cost but reduce your overall shipboard account.