Swaxxy Posted May 30, 2020 #276 Share Posted May 30, 2020 Today I received a check in the mail from Seabourn for the extra airfare I incurred when the departure port of my April 29 cruise was changed from Sydney to Auckland. Of course the cruise was later cancelled by Seabourn on March 30. I am am still waiting for the big money for the price of he cruise. At at least a start. Link to comment Share on other sites More sharing options...
Paulchili Posted May 30, 2020 #277 Share Posted May 30, 2020 37 minutes ago, Swaxxy said: Today I received a check in the mail from Seabourn for the extra airfare I incurred when the departure port of my April 29 cruise was changed from Sydney to Auckland. Of course the cruise was later cancelled by Seabourn on March 30. I am am still waiting for the big money for the price of he cruise. At at least a start. As you may recall you and I were waiting for a refund of air charges about the same time. SB approved my claim but wanted to compensate me with FCC - it would appear that they refunded you in cash. Did you cancel the cruise first before SB did or after they did? Link to comment Share on other sites More sharing options...
Swaxxy Posted May 30, 2020 #278 Share Posted May 30, 2020 Hi Paulchili, I purchased the extra airfare and immediately filed a claim for reimbursement. This was in February when they thought they were still going to sail. The offered me the choice of a FCC or a refund. I asked for the refund and they agreed. The cruise itself was cancelled March 30. That is when I requested a refund for the price of the cruise. Still waiting for the big money. Link to comment Share on other sites More sharing options...
Paulchili Posted May 30, 2020 #279 Share Posted May 30, 2020 23 minutes ago, Swaxxy said: The offered me the choice of a FCC or a refund This is the interesting part. They too changed the itinerary for my cruise (3/8 - 4/7) ending in Darwin vs Bali.My air changes had to be made even before they changed the itinerary as we were flying via HKG (a no-no for SB) and I had to change those tickets while we still thought that we would sail. When later they changed the itinerary the only offer given if we cancelled was only FCC - no refund was offered. Later most of that cruise was also cancelled by SB. Now they approved my air claim charges but want to rebate me with FCC (like the cruise). My point is that air change charges (like taxes, port fees, excursions) are not part of a cruise fare as such and should be compensated in cash - just like all those other items are. Link to comment Share on other sites More sharing options...
Swaxxy Posted May 30, 2020 #280 Share Posted May 30, 2020 The refund I received today in check form was from the Guest Relations Dept. The cruise money comes from someplace else (not sure what department). I agree they should have offered you a refund and not a FCC. Perhaps call the Guest Relations Dept and ask why I was offered cash and you were not. If you need any letters from me let me know. swaxxy1@gmail.com Link to comment Share on other sites More sharing options...
Paulchili Posted May 30, 2020 #281 Share Posted May 30, 2020 (edited) 9 hours ago, cruisr said: I have received refunds from Oceania and Celebrity, which were both cancelled on March 29 but nothing from the luxury lines Seabourn or Crystal, yet. Tonight I received my first of 3 Oceania deposits of $1500 each. Considering that I filed for a refund on 4/15 and got it on 5/27, that is very good. Still waiting for refund from SB filed on 2/27. Nothing from Crystal either. Luxury SB are you reading this? Shame on you. Edited May 30, 2020 by Paulchili Link to comment Share on other sites More sharing options...
tv24 Posted May 30, 2020 #282 Share Posted May 30, 2020 34 minutes ago, Paulchili said: Tonight I received my first of 3 Oceania deposits of $1500 each. Considering that I filed for a refund on 4/15 and got it on 5/27, that is very good. Still waiting for refund from SB filed on 2/27. Nothing from Crystal either. Luxury SB are you reading this? Shame on you. Paul, sadly, I don't think SB is reading. Just us chickens here. Link to comment Share on other sites More sharing options...
Paulchili Posted May 30, 2020 #283 Share Posted May 30, 2020 32 minutes ago, tv24 said: Paul, sadly, I don't think SB is reading. Just us chickens here. Maybe that's just as well - let them stay busy with what they need to be doing. Will have to do my talking with my wallet rather than just CC posts 🙂 Link to comment Share on other sites More sharing options...
rgaudet Posted May 30, 2020 #284 Share Posted May 30, 2020 Hi there, just to to add another data point. I was booked on odyssey March 28 sailing. I requested a refund March 15. I have not received it yet. I will report back when I have it. Rob Link to comment Share on other sites More sharing options...
hoosier74 Posted May 30, 2020 #285 Share Posted May 30, 2020 Adding my experience: Cruise departure date 7/18/20 (21 day) Cancelled date 3/18/20 ( by us 120 days out, cruise was officially cancelled by Seabourn later, of course) Refund of Excursions Received 5/12/20 (also received emails on these refunds several days prior) Refund of cruise deposit 5/29/20 I count that at 73 days on the deposit, a little over 10 weeks. I believe Seabourn is doing the best it can with the tremendous amount of cancellations and no doubt office staffing shortages due to the virus. I can't imagine all the logistics on crew, supplies, even fuel orders. We are fortunate to be able to wait somewhat patiently for our refund, but we are certainly pleased and relieved to have received it. Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #286 Share Posted May 30, 2020 On 5/23/2020 at 7:30 AM, sunburned tongue said: Well, I had one credited to my Amex(s) this morning, with a processing date of 21 May. But it was the second voyage from Singapore to Dubai departing April 17, rather than the March 22. I had paid for this one in three stages, 2xFCD, then a further small deposit balance, then the final balance. The latter two were on different Amex accounts, and they came back to the correct accounts. The FCD weren't included, so presumably have gone back into my Seabourn account. But it does suggest that the refunds are being processed carefully. Why it takes so long is another matter. Zero communication from Seabourn about this, if I hadn't been checking my online Amex on a daily basis, I wouldn't have had a clue. Anything new on your refund? I have it that your April 17 was refunded but your March 22 was not. Is that correct? Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #287 Share Posted May 30, 2020 On 5/22/2020 at 5:02 PM, cruzluvers said: We are still waiting (day 74) and had hoped there would be refunds coming today - but so far nothing. any news? Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #288 Share Posted May 30, 2020 On 5/19/2020 at 3:28 AM, Mauzac said: I am 67 days for our first cruise, and 50 days for our second (back2back cruises). Today I received what I would call a 'holding email'. I can copy it here. It's basically saying .. hang on, you're in the queue, we'll get to you as soon as we can. And that staff are doing it all by hand working from home, because the automated systems won't work in this instance. any update? Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #289 Share Posted May 30, 2020 On 5/6/2020 at 2:38 AM, tv24 said: Cruise March 28 Cancelled by Seabourn March 14 Requested Refund March 15 No Response May 5 any update? Link to comment Share on other sites More sharing options...
Mauzac Posted May 30, 2020 #290 Share Posted May 30, 2020 1 minute ago, JPH814 said: any update? No, unfortunately. I am 77 days for first cruise and 61 for the next. I did ring SB UK a few days ago. Whilst the SB member of staff was charming, there was nothing much she could offer me, apart from to wait. She did say that the money would be coming direct into my account as opposed to going via my TA which will save time. She also explained how my Future Cruise Deposit I usedwill be carried over. I was a bit disappointed when she suggested I ring again if I haven't received anything in 90 days! As soon as I receive anything, I will post on here 🙂 Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #291 Share Posted May 30, 2020 On 5/25/2020 at 11:47 PM, notjaded said: Looking at the spreadsheet, it appears that those with earlier cruises are being refunded before those with later dates. This conforms to what Seabourn has said to me. It may appear that way, But if your look, the refunds appear to be more closely correlated to the request date than the sale date. Here is the data for those 12 who have received refunds ( Again, beware of small sample size). Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Request to Refund Cruise to refund Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 49 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 51 Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 60 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 51 mhf 5/6/2020 3/26/2020 5/21/2020 56 15 Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 70 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 62 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 36 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 37 Bobal 5/6/2020 3/11/2020 5/24/2020 74 18 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 40 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 (50) Link to comment Share on other sites More sharing options...
Canadalin Posted May 30, 2020 #292 Share Posted May 30, 2020 10 minutes ago, JPH814 said: any update? I would like to add our information to your chart Cruise date April 8 Refund requested March 15 No refund as of May 30 Our travel agent has been working diligently as Seabourn would only speak to our TA. We would apply for a credit card dispute but need the receipt for the refund to proceed and Seabourn will not provide. Link to comment Share on other sites More sharing options...
Carley6 Posted May 30, 2020 #293 Share Posted May 30, 2020 Just received refund! 2 Cruises - August 2020 and January 2022. Original Request for Refund March 12. Typical Runaround Request to Amex on 5/11, Posted to CC today. Link to comment Share on other sites More sharing options...
sunburned tongue Posted May 30, 2020 #294 Share Posted May 30, 2020 34 minutes ago, JPH814 said: Anything new on your refund? I have it that your April 17 was refunded but your March 22 was not. Is that correct? That is correct. Still nothing on the March 22. I, and I suspect some others, thought that there was maybe a pattern emerging whereby a batch of refunds was processed at the end of the week, and then appeared on CCs over the weekend or on the Monday. But so far this weekend that theory doesn't seem to have any legs. I note from today's marketing email from SB that they are offering a 10% discount on new AND EXISTING bookings for full payment by July 31. Uh-oh !! Link to comment Share on other sites More sharing options...
scottie920 Posted May 30, 2020 #295 Share Posted May 30, 2020 JPH814. Thank you for the update. I agree doesn’t seem to be any consistency in order of refund whether full amount, deposit, FCC or airfare/hotel compensation. If only Seabourn would communicate, in any form, which order they were refunding, it might help with customer’s expectations and prevent contact and credit card claims. Link to comment Share on other sites More sharing options...
cruisr Posted May 30, 2020 #296 Share Posted May 30, 2020 Good news. As i posted I spoke to Seabourn yesterday and they said the refunds were processed on 5/27 and they hit my Amex cards today. Only one I am waiting for is Crystal and ironically that is the largest refund! Link to comment Share on other sites More sharing options...
JodiandFrank Posted May 30, 2020 #297 Share Posted May 30, 2020 I just checked on my cc app, but still nothing. Cruise was 7/18. We cancelled on 3/16. 74 days of waiting so far. Link to comment Share on other sites More sharing options...
notjaded Posted May 30, 2020 #298 Share Posted May 30, 2020 (edited) 1 hour ago, JPH814 said: It may appear that way, But if your look, the refunds appear to be more closely correlated to the request date than the sale date. Here is the data for those 12 who have received refunds ( Again, beware of small sample size). Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Request to Refund Cruise to refund Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 49 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 51 Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 60 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 51 mhf 5/6/2020 3/26/2020 5/21/2020 56 15 Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 70 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 62 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 36 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 37 Bobal 5/6/2020 3/11/2020 5/24/2020 74 18 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 40 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 (50) Can you sort your spreadsheet by refund request date and show the results? Also, sort by cruise date and show those results? Thank you. Meanwhile, my credit card dispute has at least temporarily returned my money to my account. Edited May 30, 2020 by notjaded Link to comment Share on other sites More sharing options...
JPH814 Posted May 30, 2020 Author #299 Share Posted May 30, 2020 10 minutes ago, notjaded said: Can you sort your spreadsheet by refund request date and show the results? Also, sort by cruise date and show those results? Thank you. Meanwhile, my credit card dispute has at least temporarily returned my money to my account. The following is the data for people who have received refunds sorted by Cruise Date: Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Request to Refund Cruise to refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 96 79 60 Sueweldon 3/14/2020 3/15/2020 5/23/2020 76 69 70 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 93 75 51 Zimflyer 3/22/2020 3/17/2020 5/10/2020 74 54 49 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 74 67 62 Twinkles 3/28/2020 3/15/2020 5/18/2020 76 64 51 Teamflames 4/15/2020 3/10/2020 5/25/2020 81 76 40 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 82 75 36 SF Voyage 4/17/2020 3/9/2020 5/24/2020 82 76 37 Bobal 5/6/2020 3/11/2020 5/24/2020 80 74 18 mhf 5/6/2020 3/26/2020 5/21/2020 65 56 15 Hoosier74 7/18/2020 3/18/2020 5/29/2020 73 72 (50) The following is the same data sorted by Refund Request Date Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Request to Refund Cruise to refund Zimflyer 3/22/2020 3/17/2020 5/10/2020 74 54 49 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 93 75 51 Flaminjune 3/14/2020 2/24/2020 5/13/2020 96 79 60 Twinkles 3/28/2020 3/15/2020 5/18/2020 76 64 51 mhf 5/6/2020 3/26/2020 5/21/2020 65 56 15 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 82 75 36 Sueweldon 3/14/2020 3/15/2020 5/23/2020 76 69 70 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 74 67 62 SF Voyage 4/17/2020 3/9/2020 5/24/2020 82 76 37 Bobal 5/6/2020 3/11/2020 5/24/2020 80 74 18 Teamflames 4/15/2020 3/10/2020 5/25/2020 81 76 40 Hoosier74 7/18/2020 3/18/2020 5/29/2020 73 72 (50) Link to comment Share on other sites More sharing options...
tv24 Posted May 30, 2020 #300 Share Posted May 30, 2020 3 hours ago, JPH814 said: any update? Good Morning JPH: Today we received the first amount of refund from SB. It was $249, but sadly we have received no explanation. We need an explanation because $249 does not relate to any of the line items in the cruise plus air fare that we need refunded for a total of $7851.66. So we will wait to see if and when we receive more money and whether we get any accounting from SB. Thanks for your spreadsheet efforts. Link to comment Share on other sites More sharing options...
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