villager70 Posted January 16, 2021 #1 Share Posted January 16, 2021 Hello fellow Cruisers. I got the e mail last night on info from Future cruise Credits but not the regular FCC with the numbers for each of us and the amounts. We have 4 cancelled cruises due to be issued on Jan 15th and have always got the info . Has anyone got the new round of issued FCC due from Royal on the 15th. Thanks for any info you can share. Bob & Nancy Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 16, 2021 #2 Share Posted January 16, 2021 19 minutes ago, villager70 said: Hello fellow Cruisers. I got the e mail last night on info from Future cruise Credits but not the regular FCC with the numbers for each of us and the amounts. We have 4 cancelled cruises due to be issued on Jan 15th and have always got the info . Has anyone got the new round of issued FCC due from Royal on the 15th. Thanks for any info you can share. Bob & Nancy One of my clients had their FCC issued on the 15th. I saw it on line (only available for TA’s). I don’t think they received an e mail though. there is probably a good chance it’s been issued but the e mail not sent. You can call and check, it’s actually easier for the reps to access using the old booking number rather than the FCC number. 1 Link to comment Share on other sites More sharing options...
villager70 Posted January 16, 2021 Author #3 Share Posted January 16, 2021 3 minutes ago, Ourusualbeach said: One of my clients had their FCC issued on the 15th. I saw it on line (only available for TA’s). I don’t think they received an e mail though. there is probably a good chance it’s been issued but the e mail not sent. You can call and check, it’s actually easier for the reps to access using the old booking number rather than the FCC number. Thanks Ken Do you don,t have the Diamond Plus / Pinn number by Chance? Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 16, 2021 #4 Share Posted January 16, 2021 15 minutes ago, villager70 said: Thanks Ken Do you don,t have the Diamond Plus / Pinn number by Chance? Isn’t it the regular number 800.536.9723 press 8 or #8 Link to comment Share on other sites More sharing options...
villager70 Posted January 16, 2021 Author #5 Share Posted January 16, 2021 Thanks.. Haven't called in so long I forgot where I had it Link to comment Share on other sites More sharing options...
LorraineP Posted January 16, 2021 #6 Share Posted January 16, 2021 23 minutes ago, Ourusualbeach said: Isn’t it the regular number 800.536.9723 press 8 or #8 Thought that it was #9. 1 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 16, 2021 #7 Share Posted January 16, 2021 8 minutes ago, LorraineP said: Thought that it was #9. Thanks, it probably is. Link to comment Share on other sites More sharing options...
molly361 Posted January 16, 2021 #8 Share Posted January 16, 2021 (edited) 50 minutes ago, Ourusualbeach said: Isn’t it the regular number 800.536.9723 press 8 or #8 25 minutes ago, LorraineP said: Thought that it was #9. And it's 800-526-9723 press 9 I don't call much anymore since I have a wonderful TA who takes care of things for me😇 Edited January 16, 2021 by molly361 1 Link to comment Share on other sites More sharing options...
villager70 Posted January 17, 2021 Author #9 Share Posted January 17, 2021 Called D+ C&A yesterday and certificates had been issued but not sent out for two days. Resolutions got involved and I got and e mail with all four sets of FCC's for Jan & Feb in 30 minutes ands all dollar amounts. Bob Link to comment Share on other sites More sharing options...
di T Posted January 17, 2021 #10 Share Posted January 17, 2021 I have future cruise credit from a cruise I cancelled in November, as it happens the cruise has been cancelled by Royal since, the problem is because for once I booked in the Uk and cruise credit is £300 I’ve been told I can’t apply it to a cruise I’m booking through my agent in the states as it’s GBP and not dollars! Anyone have any ideas? Wouldn’t like to loose it but expires in December, Dianne Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 17, 2021 #11 Share Posted January 17, 2021 1 hour ago, di T said: I have future cruise credit from a cruise I cancelled in November, as it happens the cruise has been cancelled by Royal since, the problem is because for once I booked in the Uk and cruise credit is £300 I’ve been told I can’t apply it to a cruise I’m booking through my agent in the states as it’s GBP and not dollars! Anyone have any ideas? Wouldn’t like to loose it but expires in December, Dianne What you were told was correct. You cannot switch currencies with FCC's. Your certificate now has an apply by date of April 30, 2022 and a sail by date of Sept. 30, 2022, they were extended last week. Link to comment Share on other sites More sharing options...
di T Posted January 17, 2021 #12 Share Posted January 17, 2021 9 minutes ago, Ourusualbeach said: What you were told was correct. You cannot switch currencies with FCC's. Your certificate now has an apply by date of April 30, 2022 and a sail by date of Sept. 30, 2022, they were extended last week. 9 minutes ago, Ourusualbeach said: What you were told was correct. You cannot switch currencies with FCC's. Your certificate now has an apply by date of April 30, 2022 and a sail by date of Sept. 30, 2022, they were extended last week. Is this true even if it was me who cancelled? Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 17, 2021 #13 Share Posted January 17, 2021 (edited) 5 minutes ago, di T said: Is this true even if it was me who cancelled? Yes. Edited January 17, 2021 by Ourusualbeach Link to comment Share on other sites More sharing options...
notmyrealnameoremail Posted January 17, 2021 #14 Share Posted January 17, 2021 24 minutes ago, Ourusualbeach said: What you were told was correct. You cannot switch currencies with FCC's. Your certificate now has an apply by date of April 30, 2022 and a sail by date of Sept. 30, 2022, they were extended last week. That's interesting, I'll have to remember not to use anything but USD.😁 1 Link to comment Share on other sites More sharing options...
notmyrealnameoremail Posted January 17, 2021 #15 Share Posted January 17, 2021 On 1/16/2021 at 7:38 AM, Ourusualbeach said: One of my clients had their FCC issued on the 15th. I saw it on line (only available for TA’s). I don’t think they received an e mail though. there is probably a good chance it’s been issued but the e mail not sent. You can call and check, it’s actually easier for the reps to access using the old booking number rather than the FCC number. This👆 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 17, 2021 #16 Share Posted January 17, 2021 Just now, notmyrealnameoremail said: That's interesting, I'll have to remember not to use anything but USD.😁 I took a refund on my November Oasis cruise that I had booked in USD since all the rest of mine were in CDN. Had I been able to apply it to one of my CDN bookings I would have taken the FCC. 1 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted January 17, 2021 #17 Share Posted January 17, 2021 1 minute ago, notmyrealnameoremail said: This👆 Sound familiar.😉 1 Link to comment Share on other sites More sharing options...
notmyrealnameoremail Posted January 17, 2021 #18 Share Posted January 17, 2021 7 minutes ago, Ourusualbeach said: Sound familiar.😉 Maybe, I can neither confirm nor deny. 1 Link to comment Share on other sites More sharing options...
di T Posted January 18, 2021 #19 Share Posted January 18, 2021 20 hours ago, Ourusualbeach said: Yes. Well I would be happy if I can use it up to a sail date in September2022! Just didn’t want to loose it. Thanks for letting me know👍 Link to comment Share on other sites More sharing options...
tokyo1949 Posted February 6, 2021 #20 Share Posted February 6, 2021 On 1/17/2021 at 7:32 PM, notmyrealnameoremail said: That's interesting, I'll have to remember not to use anything but USD.😁 I was very interested to read about the extension of FCC. I have a FCC issued prior to covid that had an expiry date of 30 November 2021. I have been told when I queried this that it has now be extended to 31 December 2021. I was told this was it and no further date and it was a sailed by as well. As there was no cruising last year and not looking good for 2021 I was surprised that my dates werent 30 April and sail by 30 Sep. I have complained to Royal but cant get anywhere with them Link to comment Share on other sites More sharing options...
Ourusualbeach Posted February 6, 2021 #21 Share Posted February 6, 2021 Just now, tokyo1949 said: I was very interested to read about the extension of FCC. I have a FCC issued prior to covid that had an expiry date of 30 November 2021. I have been told when I queried this that it has now be extended to 31 December 2021. I was told this was it and no further date and it was a sailed by as well. As there was no cruising last year and not looking good for 2021 I was surprised that my dates werent 30 April and sail by 30 Sep. I have complained to Royal but cant get anywhere with them When were you told that. The dates for all FCC are a moving target that keep getting adjusted. It was just the middle of January that Covid related FCC's were extended to Sept 2022 Link to comment Share on other sites More sharing options...
tokyo1949 Posted February 6, 2021 #22 Share Posted February 6, 2021 8 minutes ago, Ourusualbeach said: When were you told that. The dates for all FCC are a moving target that keep getting adjusted. It was just the middle of January that Covid related FCC's were extended to Sept 2022 I was told earlier in the week and then I complained and got a repeated email yesterday. Just told to check 2 months prior to expiry date to see if its been extended. Thanks for replying Link to comment Share on other sites More sharing options...
Ourusualbeach Posted February 6, 2021 #23 Share Posted February 6, 2021 Just now, tokyo1949 said: I was told earlier in the week and then I complained and got a repeated email yesterday. Just told to check 2 months prior to expiry date to see if its been extended. Thanks for replying As long as cruises keep getting postponed they will keep extending the dates. Like they said...keep checking Link to comment Share on other sites More sharing options...
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