george35 Posted July 11, 2021 #1 Share Posted July 11, 2021 Has anyone gotten their refund for an AUG. 2nd cruise yet?? george35 Link to comment Share on other sites More sharing options...
ZoeyVictoria Posted July 11, 2021 #2 Share Posted July 11, 2021 I received my refund yesterday for the August 2 Mariner, which was cancelled on June 4. Link to comment Share on other sites More sharing options...
george35 Posted July 11, 2021 Author #3 Share Posted July 11, 2021 My cruise was on the ALLURE, Aug. 2nd george35 Link to comment Share on other sites More sharing options...
doublej Posted July 12, 2021 #4 Share Posted July 12, 2021 My Explorer out of Galveston for Sept was also cancelled on June 4th. Booked New cruise on Independence for October. Plan was to use voucher toward cost. I'm still waiting on RC for certificate #s. And amts. However, had to make my final payment today from own funds. Not real happy when RC said certificates would be issued by July 2. Link to comment Share on other sites More sharing options...
Cali82 Posted July 12, 2021 #5 Share Posted July 12, 2021 I had an Aug 7th cruise that was cancelled in May. I called RC Saturday get get an update on the refund. They said their system had a “glitch” and now processing my refund but I would have to wait another 20 days! They even had the nerve to ask why I was requesting a refund for a cruise they cancelled. Super odd. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted July 13, 2021 #6 Share Posted July 13, 2021 1 hour ago, doublej said: My Explorer out of Galveston for Sept was also cancelled on June 4th. Booked New cruise on Independence for October. Plan was to use voucher toward cost. I'm still waiting on RC for certificate #s. And amts. However, had to make my final payment today from own funds. Not real happy when RC said certificates would be issued by July 2. My TA was able to get extensions on final payment until my FCC finally came through. I think he got about 45 days worth of extensions. 2 Link to comment Share on other sites More sharing options...
hayleyp Posted July 13, 2021 #7 Share Posted July 13, 2021 I'm still waiting on refunds and FCCs from June cruises that we were meant to receive by 13th May Link to comment Share on other sites More sharing options...
BostonBud Posted July 15, 2021 #8 Share Posted July 15, 2021 I had booked a cruise the beginning of May. a few days later they changed the ship and allowed ppl to cancel with full refund. I cancelled then. They never sent any documentation but on the phone stated that it would take 45 days to receive a refund. Not long after that I started receiving emails about the sailing I canceled and just today received an email stating "Time to Check in". Called RC and they said it's noted that the refund is coming but we're still getting emails about the sailing which is July 30th. I'm afraid of not getting the refund by the sail date and then them telling us that we missed the boat (pun intended). Can't believe they don't send notices of cancelations but can still send updates on sailings. Link to comment Share on other sites More sharing options...
Cigar King Posted July 15, 2021 #9 Share Posted July 15, 2021 We have had this with several of our canceled cruises. I think the short answer is their IT department is terrible. Worse case scenario, you protest the charges with your credit card company. Link to comment Share on other sites More sharing options...
Ubiquitous Cruiser Posted July 15, 2021 #10 Share Posted July 15, 2021 5 hours ago, BostonBud said: I had booked a cruise the beginning of May. a few days later they changed the ship and allowed ppl to cancel with full refund. I cancelled then. They never sent any documentation but on the phone stated that it would take 45 days to receive a refund. Not long after that I started receiving emails about the sailing I canceled and just today received an email stating "Time to Check in". Called RC and they said it's noted that the refund is coming but we're still getting emails about the sailing which is July 30th. I'm afraid of not getting the refund by the sail date and then them telling us that we missed the boat (pun intended). Can't believe they don't send notices of cancelations but can still send updates on sailings. Same exact thing happening to me for our August Odyssey that I cancelled .. Link to comment Share on other sites More sharing options...
jsf Posted July 15, 2021 #11 Share Posted July 15, 2021 We had the chance to cancel our Navigator cruise 8/23 that was changed to Freedom because we couldn't get the same cabins. I got a partial refund on 6/17 and when I called RCCL they told me I had get my TA to call them so they could release the info. I told them that my TA was the one who called them to cancel the cruise. I'm wondering who's running the process! Sounds like a big stall to me. Link to comment Share on other sites More sharing options...
linerode Posted July 15, 2021 #12 Share Posted July 15, 2021 I'm beginning more and more why we do business with Royal. We continue to have problems and Royal doesn't work to fix them. They obviously don't care about customer service. Link to comment Share on other sites More sharing options...
BecAus Posted July 15, 2021 #13 Share Posted July 15, 2021 RCI cancelled two of our cruises, the Ovation TP in Sept and our December Quantum cruise. I received notification of the cancelled cruises last week. I requested the refund through the online form on July 7th. The refund hit my credit card for all the deposits and cruise planner purchases at the same time, all received on July 14th. I was very surprised, I was expecting it to take a lot longer, I wasn't even looking out for them at that point. Sorry to hear that others have not had the same experience recently Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted July 15, 2021 #14 Share Posted July 15, 2021 (edited) While my FCC took way to long to get sorted. I just cancelled and rebooked a DBP because of a price drop and it was only 10 days until the refund it hit my CC. Edited July 15, 2021 by Tree_skier Link to comment Share on other sites More sharing options...
JsMom2 Posted July 16, 2021 #15 Share Posted July 16, 2021 If you don’t receive refunds or FCCs call and have them expedited. Many times the FCCs have actually already been issued, but just not sent out. I’d you have a payment date approaching, and are waiting on an FCC they will extend the payment date for you. Link to comment Share on other sites More sharing options...
Rare orville99 Posted July 16, 2021 #16 Share Posted July 16, 2021 We have had to call on every cancelled cruise to get them to complete the processing of refunds. We get partial refunds relatively quickly, but then it takes another 30-45 days (and several phone calls) to get the remainders. There's always an excuse why there is a delay. Link to comment Share on other sites More sharing options...
Cigar King Posted July 16, 2021 #17 Share Posted July 16, 2021 I just had some progress on my FCC's yesterday. The June were applied, but the February need to be reissued. I think it will all work out OK, but, if I were still working this would be an unwelcome distraction. Link to comment Share on other sites More sharing options...
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