johnnylincoln Posted July 27, 2021 #1 Share Posted July 27, 2021 Can anyone remember how long they take to appear on your account after a cruise? Its been so long I have totally forgotten 😂 Link to comment Share on other sites More sharing options...
no1talks Posted July 27, 2021 #2 Share Posted July 27, 2021 From the website... "Bonus points are not retroactive and are always assigned approximately 10 days after the end of the cruise." 1 Link to comment Share on other sites More sharing options...
Rare kernow Posted July 27, 2021 #3 Share Posted July 27, 2021 There was a thread about this a couple of weeks ago, mine have still not been added from 5th June cruise. Link to comment Share on other sites More sharing options...
johnnylincoln Posted July 27, 2021 Author #4 Share Posted July 27, 2021 39 minutes ago, kernow said: There was a thread about this a couple of weeks ago, mine have still not been added from 5th June cruise. Thank you, I did a search but couldn't find it 🙄 Link to comment Share on other sites More sharing options...
CaroleC Posted July 27, 2021 #5 Share Posted July 27, 2021 Mine had not been added either, from 21st June cruise nor 3rd July Link to comment Share on other sites More sharing options...
johnnylincoln Posted July 27, 2021 Author #6 Share Posted July 27, 2021 49 minutes ago, CaroleC said: Mine had not been added either, from 21st June cruise nor 3rd July I won't expect mine anytime soon then 😂 Link to comment Share on other sites More sharing options...
cvg42 Posted July 28, 2021 #7 Share Posted July 28, 2021 Cruised MSC SEAVIEW 03-10 Jul 2021: points for cruise were added in only one week, points for on board expenses took 1 extra week so all points were there in no more than 2 weeks time. 1 Link to comment Share on other sites More sharing options...
StCroixCruiser Posted August 3, 2021 #8 Share Posted August 3, 2021 due to a website glitch, I can't even check my account to see if points have been applied. When I enter my Voyager number, I get a pop-up stating it is entered incorrectly. But it's the number I use when I book a cruise and that finds my account just fine. Link to comment Share on other sites More sharing options...
CaroleC Posted September 13, 2021 #9 Share Posted September 13, 2021 Finally got the points added from our 4 night cruise in May and 7 nights in July. This was only after emailing MSC who took weeks to respond and then gave each of us 200 points less than it should have been. All sorted and correct now though. Link to comment Share on other sites More sharing options...
MouseBerry Posted September 13, 2021 #10 Share Posted September 13, 2021 Hi, actually we finished our one week Baltic Sea cruise on Seaview last saturday and today the Voyager Club points appeared on my account. That was much quicker than expected. For me this is quite helpful as I reached Diamond level right befor my next Cruise starting this Saturday. cheers MouseBerry Link to comment Share on other sites More sharing options...
johnnylincoln Posted October 4, 2021 Author #11 Share Posted October 4, 2021 On 9/13/2021 at 7:14 PM, CaroleC said: Finally got the points added from our 4 night cruise in May and 7 nights in July. This was only after emailing MSC who took weeks to respond and then gave each of us 200 points less than it should have been. All sorted and correct now though. I think I may have to do the same. I emailed them once, approximately two weeks after our July cruise, and had the reply that they were having system issues and they would be added shortly. We have since been on a second MSC Cruise and don't have the points from either. Link to comment Share on other sites More sharing options...
CaroleC Posted October 4, 2021 #12 Share Posted October 4, 2021 1 minute ago, johnnylincoln said: I think I may have to do the same. I emailed them once, approximately two weeks after our July cruise, and had the reply that they were having system issues and they would be added shortly. We have since been on a second MSC Cruise and don't have the points from either. I would definitely contact them again. I really don’t understand why it can take so long to do what should be a relatively simple task of adding the correct number of points to pax accounts in a timely manner 🤷♀️ Link to comment Share on other sites More sharing options...
dexddd Posted October 5, 2021 #13 Share Posted October 5, 2021 We had two cruises over past two weeks and points were there as of yesterday. Link to comment Share on other sites More sharing options...
ocdb8r Posted October 5, 2021 #14 Share Posted October 5, 2021 Anyone know if the counter can go over 10,000? I had status matched to Diamond and my counter set at 10,000. No points from our last cruise...I'm not so concerned about the points as much as making sure it's credited to reset expiration. Link to comment Share on other sites More sharing options...
phissy Posted October 5, 2021 #15 Share Posted October 5, 2021 29 minutes ago, ocdb8r said: Anyone know if the counter can go over 10,000? I had status matched to Diamond and my counter set at 10,000. No points from our last cruise...I'm not so concerned about the points as much as making sure it's credited to reset expiration. Points definitely go above 10,000. Points from last cruise should be added to your points. I would make sure your cruise is recorded on your voyagers Account. Link to comment Share on other sites More sharing options...
dexddd Posted October 6, 2021 #16 Share Posted October 6, 2021 Well, with MSC IT, it probably varies but yes, in our case we are over 10,000. Link to comment Share on other sites More sharing options...
MonsterJoe Posted October 6, 2021 #17 Share Posted October 6, 2021 Does anyone know where I can find my membership number? I didn't think to record it because I figured it would be recorded in my account information or something (of course I know better by now) Link to comment Share on other sites More sharing options...
CampNCruise74 Posted October 6, 2021 #18 Share Posted October 6, 2021 1 hour ago, MonsterJoe said: Does anyone know where I can find my membership number? I didn't think to record it because I figured it would be recorded in my account information or something (of course I know better by now) Joe, its listed on your cruise card. Seven digit number near the bottom right area. Link to comment Share on other sites More sharing options...
MonsterJoe Posted October 6, 2021 #19 Share Posted October 6, 2021 4 minutes ago, CampNCruise74 said: Joe, its listed on your cruise card. Seven digit number near the bottom right area. I don't have that on mine! 😮 Link to comment Share on other sites More sharing options...
CampNCruise74 Posted October 6, 2021 #20 Share Posted October 6, 2021 (edited) Speaking of this topic. Everyone BE VERY OBSERVANT if you status matched. MSC actually downgraded me from gold to silver in the last 3 weeks!. I only found it when I was looking to see how many points I received from my cruise just 3 weeks ago (as a gold member!). It seems that whoever put in my recent points blew away my status match points as well, despite me doing my status match ALMOST FOUR YEARS AGO! I would make sure to save all emails, and ask for explicit point totals from them whenever you can so that you have those things in writing. I haven't contacted them yet about fixing, but if there is a problem I will document it here for all to know about. Edited October 6, 2021 by CampNCruise74 Link to comment Share on other sites More sharing options...
CampNCruise74 Posted October 6, 2021 #21 Share Posted October 6, 2021 23 minutes ago, MonsterJoe said: I don't have that on mine! 😮 hmmm.. Not sure. Email them at: mscvoyagersclub@msccruisesusa.com Link to comment Share on other sites More sharing options...
christa920 Posted October 6, 2021 #22 Share Posted October 6, 2021 1 hour ago, CampNCruise74 said: Speaking of this topic. Everyone BE VERY OBSERVANT if you status matched. MSC actually downgraded me from gold to silver in the last 3 weeks!. I only found it when I was looking to see how many points I received from my cruise just 3 weeks ago (as a gold member!). It seems that whoever put in my recent points blew away my status match points as well, despite me doing my status match ALMOST FOUR YEARS AGO! I would make sure to save all emails, and ask for explicit point totals from them whenever you can so that you have those things in writing. I haven't contacted them yet about fixing, but if there is a problem I will document it here for all to know about. Same thing happened to my husband! He is still trying to get it straightened out. He should be silver like me. It looks like they created a new voyagers number and he's now classic. We spoke with the gal on the Meri last week while booking another cruise, she said that they are aware of the problem. I can only say be patient with the back end people and hope they sort it out. Eventually.. Link to comment Share on other sites More sharing options...
CampNCruise74 Posted October 6, 2021 #23 Share Posted October 6, 2021 1 hour ago, christa920 said: Same thing happened to my husband! He is still trying to get it straightened out. He should be silver like me. It looks like they created a new voyagers number and he's now classic. We spoke with the gal on the Meri last week while booking another cruise, she said that they are aware of the problem. I can only say be patient with the back end people and hope they sort it out. Eventually.. Nice to know I am not alone. Sometimes I feel like the right hand doesn't know what the left hand is doing, and really wish they could hash out the small stuff that should be easy and completely automated like this. Their office seems like so much of what they have to do is putting out fires and fielding emails and calls with changed cabin numbers and messed up voyager club point tally's. That alone is hundreds of thousand of dollars in wasted labor hours and costs. I am going to blitz them with former emails, former booking numbers, and a picture of my cruise card in my email rebuttal. Another thing they messed up on for my recent cruise was my cabin number changing, like many people have already mentioned happening. In my case, with all the notes the onshore customer service people had made to my booking from my calls prior to the cruise, once I was onboard, the service people there said they didn't have access to see those comments, which is crazy... Link to comment Share on other sites More sharing options...
miataman19 Posted October 11, 2021 #24 Share Posted October 11, 2021 Got off Meraviglia on Oct. 9th and my points are in my account today Oct. 11th. Didn't see that coming.🙂 Link to comment Share on other sites More sharing options...
Rare alyssamma Posted October 11, 2021 #25 Share Posted October 11, 2021 51 minutes ago, miataman19 said: Got off Meraviglia on Oct. 9th and my points are in my account today Oct. 11th. Didn't see that coming.🙂 Same here...but here's the kicker...my cruise from 8/20 still hasn't been added. Link to comment Share on other sites More sharing options...
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