Customer Service Problem

[appletx]

I am booked for a cruise out of Venice next June. I just spent a full hour holding for Celebrity customer service - listening to the same annoying advertisements over and over. I finally gave up. Then I tried calling the number for Captain’s Club.  I gave that up after 15 minutes. I understand that many companies are having problems due to employee shortages but I am not going to take off on a European cruise with a company I cannot reach by phone. I will be cancelling my cruise. It makes me sad because Celebrity has been my favorite cruise line. 

[sasset]

What number do you have for Captains Club? The one I have, 844-418-6824, takes me to reservations.

Thanks

[If only]

Go to the cruise your booking & if the chat line comes up they are very helpful.

[Ken the cruiser]

17 minutes ago, If only said:

Go to the cruise your booking & if the chat line comes up they are very helpful.

FYI ... I found the "Chat Line" box only seems to appear when I click on either Excursions, Drinks or Dining once I've selected a specific cruise.

[Bo1953]

I would like to let everyone know who has "challenges" with calling X, there is a pop-up on their web page which allows you to input info and have X call you back.... NO WAITING on hold...

 

What is the reason to not use that function???

 

I do not know the time frame for a call back, but it eliminates the "need" to be on-hold and frustrated and complaining that one cannot get through etc... IMO...

 

bon voyage

[GottaKnowWhen]

14 minutes ago, Bo1953 said:

I would like to let everyone know who has "challenges" with calling X, there is a pop-up on their web page which allows you to input info and have X call you back.... NO WAITING on hold...

 

What is the reason to not use that function???

 

I do not know the time frame for a call back, but it eliminates the "need" to be on-hold and frustrated and complaining that one cannot get through etc... IMO...

 

bon voyage

Good, albeit partial, information Bo. Where is the magical mystical pop up? I am not doubting or disputing you, I am just hoping you can give more details so I can feel better about placing my next call…

 

Stan

[Bo1953]

7 hours ago, GottaKnowWhen said:

Good, albeit partial, information Bo. Where is the magical mystical pop up? I am not doubting or disputing you, I am just hoping you can give more details so I can feel better about placing my next call…

 

Stan

g - No worries, it is good to call me (or anyone else) out for more accurate info in lieu of speculation and etc... LOL

 

I now find it is behind the telephone symbol in the upper right hand side (at end)  of the screen.

 

 

 

Good luck and let us know how you make out.

 

bon voyage

[hcat]

Thanks Bo for the call back pop up  link

We  usually call at off hrs.. often just a short waiting time.

Try at 8 am  est or in the evening????

 

Sometimes if there are new sales or offers,,phone reps are swamped..

Many businesses have not yet fully bounced back,.including X