Cru1s1ng2009 Posted December 28, 2021 #1 Share Posted December 28, 2021 I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. Link to comment Share on other sites More sharing options...
BSocial Posted December 28, 2021 #2 Share Posted December 28, 2021 47 minutes ago, Cru1s1ng2009 said: I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. Maybe they can overnight to you. looks like this is the Optum Store phone number : Email us at support@store.optum.com or call us at (855) 946-4463. Our team is available 7 days a week via email or phone. Monday-Friday (7am-9pm CST), Saturday and Sunday (9am-6pm CST). 1 Link to comment Share on other sites More sharing options...
Ofmyheart Posted December 28, 2021 #3 Share Posted December 28, 2021 1 hour ago, Cru1s1ng2009 said: I am FREAKING out. I dropped $200 on tests for 3 of us because the FAQ recommended two per person. I ordered them last monday and it said they would arrive on 22 or 23. Well they arent here and i went on their website and they havent even shipped from Cali and I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. Is anyone having the same issue? I have no other options because the testing here is taking days/weeks now. I am freaking out too. We are here in FL & can't find testing to leave on Friday !!!! 1 Link to comment Share on other sites More sharing options...
Starry Eyes Posted December 28, 2021 #4 Share Posted December 28, 2021 37 minutes ago, Ofmyheart said: I am freaking out too. We are here in FL & can't find testing to leave on Friday !!!! Where in Florida? I’m in Florida (near Daytona Beach) and I could part with extra emed tests if you are in a real pinch. 1 Link to comment Share on other sites More sharing options...
mek Posted December 28, 2021 #5 Share Posted December 28, 2021 (edited) I really feel for anyone who is in this situation. We have to fly to cruise and having to deal with the pre-cruise testing requirement and the possibility of glitches was the deciding factor in us canceling our 1/23/22 Oasis cruise. Not directed to anyone on this thread because this has to be so stressful, but I'm not sure why anyone would think getting on a ship right now is worth any of this crap. Edited December 28, 2021 by mek 2 Link to comment Share on other sites More sharing options...
cruizzing Posted December 28, 2021 #6 Share Posted December 28, 2021 2 hours ago, Cru1s1ng2009 said: I am in Maryland. I have to take these tests tomorrow or Thursday at the latest. I don't have "extras", but I have enough time to order more if you need a loaner. I'm in 21042. 1 Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 28, 2021 Author #7 Share Posted December 28, 2021 10 minutes ago, mek said: I really feel for anyone who is in this situation. We have to fly to cruise and having to deal with the pre-cruise testing requirement and the possibility of glitches was the deciding factor in us canceling our 1/23/22 Oasis cruise. Not directed to anyone on this thread because this has to be so stressful, but I'm not sure why anyone would think getting on a ship right now is worth any of this crap. 2 years of crappy vacations makes it worth it. I am trying to keep in mind that most things do work out in the end. But I get what you mean. 1 Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 28, 2021 Author #8 Share Posted December 28, 2021 1 hour ago, BSocial said: Maybe they can overnight to you. looks like this is the Optum Store phone number : Email us at support@store.optum.com or call us at (855) 946-4463. Our team is available 7 days a week via email or phone. Monday-Friday (7am-9pm CST), Saturday and Sunday (9am-6pm CST). I am calling them when they open in 9 more minutes. 1 Link to comment Share on other sites More sharing options...
megr1125 Posted December 28, 2021 #9 Share Posted December 28, 2021 1 minute ago, Cru1s1ng2009 said: I am calling them when they open in 9 more minutes. They're in Central time, not Pacific according to the image, they're already open. 7A central is 8A Eastern. 😄 1 Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 28, 2021 Author #10 Share Posted December 28, 2021 8 minutes ago, megr1125 said: They're in Central time, not Pacific according to the image, they're already open. 7A central is 8A Eastern. 😄 thank you. i saw they were shipping from CA so I just assumed... Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #11 Share Posted December 28, 2021 10 minutes ago, Cru1s1ng2009 said: I am calling them when they open in 9 more minutes. While you have them on the phone make sure they contact the warehouse while you are on the phone with them. Then follow up with an email. 2 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #12 Share Posted December 28, 2021 Also, If you have the option ask for Tamisha. After numerous calls, she actually helped and followed up with an email. 1 Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 28, 2021 Author #13 Share Posted December 28, 2021 well there are no tests coming. supplier/carrier issue. Refund is incoming. Those of you in the same boat should work out a back up plan. this sucks... 5 Link to comment Share on other sites More sharing options...
bouhunter Posted December 28, 2021 #14 Share Posted December 28, 2021 34 minutes ago, Cru1s1ng2009 said: 2 years of crappy vacations makes it worth it. I am trying to keep in mind that most things do work out in the end. But I get what you mean. That's unfortunate. We've had two years of great vacations. 1 1 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #15 Share Posted December 28, 2021 Sorry to hear that. Keep trying CVS and Walgreens. If someone cancels the time slot should open up. 1 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #16 Share Posted December 28, 2021 My neighbor had to fly out international on Sunday. He just drove to Walgreens Saturday without an appointment. Got in line and they took care of him. 1 Link to comment Share on other sites More sharing options...
Meem47 Posted December 28, 2021 #17 Share Posted December 28, 2021 Oh wow! I’m so sorry to hear this…so the eMed Royal approved tests are out of stock? Yikes!? Are there any appointments near you at local pharmacy/CVS/Walgreens? With many places not even accepting testing appointments for a long while, this is concerning for the cruise industry. We sail 1/28… 1 Link to comment Share on other sites More sharing options...
Cru1s1ng2009 Posted December 28, 2021 Author #18 Share Posted December 28, 2021 4 minutes ago, Meem47 said: Oh wow! I’m so sorry to hear this…so the eMed Royal approved tests are out of stock? Yikes!? Are there any appointments near you at local pharmacy/CVS/Walgreens? With many places not even accepting testing appointments for a long while, this is concerning for the cruise industry. We sail 1/28… sold out. i am going to the drive thru testing tomorrow am at 430. The line is over 2 miles long. luckily my DD works at the hospital and i am an emergency manager so we will get our results in time HOPEFULLY. But i am not going to mention they are for vacation. ok, i am going to LIE. 2 1 Link to comment Share on other sites More sharing options...
clochette Posted December 28, 2021 #19 Share Posted December 28, 2021 24 minutes ago, Cru1s1ng2009 said: well there are no tests coming. supplier/carrier issue. Refund is incoming. Those of you in the same boat should work out a back up plan. this sucks... are they actually out of tests, I am ready to order from E-med right now for our cruise on January 9? Link to comment Share on other sites More sharing options...
cruisin from florida Posted December 28, 2021 #20 Share Posted December 28, 2021 I just ordered ours for 2 February cruises. Hopefully they get this sorted. Best of luck to all of you trying to get tested. 1 Link to comment Share on other sites More sharing options...
cruisegirl1976 Posted December 28, 2021 #21 Share Posted December 28, 2021 How far in advance should you order these tests? I don't cruise until the end of Feb, thinking I should order mine now. 1 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #22 Share Posted December 28, 2021 22 minutes ago, J&L~SetSail said: My neighbor had to fly out international on Sunday. He just drove to Walgreens Saturday without an appointment. Got in line and they took care of him. On second thought I should caution this approach. It's second hand knowledge. I'm not sure how the paperwork would work. He is a frequent flyer and his info was probably on file. Plus things aren't the same here in Knoxville as other areas. 1 Link to comment Share on other sites More sharing options...
J&L~SetSail Posted December 28, 2021 #23 Share Posted December 28, 2021 5 minutes ago, cruisegirl1976 said: How far in advance should you order these tests? I don't cruise until the end of Feb, thinking I should order mine now. The last ones I ordered have an expiration date of November 2022 so safe to order now and get in the queue. 1 Link to comment Share on other sites More sharing options...
Clownfish Cruiser Posted December 28, 2021 #24 Share Posted December 28, 2021 I received our Optum tests last week and they also have an expiration date of November 2022. Good luck to those of you waiting on tests to cruise. I was very nervous about getting the tests on time (and also the availability)...we leave in 2 weeks. 1 Link to comment Share on other sites More sharing options...
cruisin from florida Posted December 28, 2021 #25 Share Posted December 28, 2021 (edited) Just ordered 6 this morning, and it's already shipped. It shouldn't matter, but these were ordered for a Celebrity cruise. Edited December 28, 2021 by cruisin from florida Link to comment Share on other sites More sharing options...
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