Price reduced but refuse to give OBC

[let's go cruising]

Someone on my rollcall noticed that the price for our cruise (June 10, 2022 Norway) has gone down significantly. She was able to get a large OBC. So, I called immediately. I'd found a better rate on a new code. The PVP I spoke to said I could get $760 OBC but we had to wait for a tech to make sure we could get that code. After an hour, the call dropped. When I called back, an hour on hold, the new PVP said she couldn't help because it would be a "down grade" since I've paid in full. We are under 90 days so of course I have paid in full. Any ideas how I can get the OBC like the other guest? 

 

I am NOT happy with Carnival.

[jedi bobs]

You need a Personal Vacation Planner who knows what they are talking about.  Did you book Early Saver?  Would you have to change Cabins?  Did you already get a price drop?

 

 

[bondgirl007]

Call again and talk to another person.  

[BlerkOne]

It depends on what you booked, including if you already had upgraded and a number of other possibilities. Just because someone else qualified doesn't mean you are eligible. Nobody here can answer that.

[Illbcruzn4life]

2 hours ago, let's go cruising said:

Someone on my rollcall noticed that the price for our cruise (June 10, 2022 Norway) has gone down significantly. She was able to get a large OBC. So, I called immediately. I'd found a better rate on a new code. The PVP I spoke to said I could get $760 OBC but we had to wait for a tech to make sure we could get that code. After an hour, the call dropped. When I called back, an hour on hold, the new PVP said she couldn't help because it would be a "down grade" since I've paid in full. We are under 90 days so of course I have paid in full. Any ideas how I can get the OBC like the other guest? 

 

I am NOT happy with Carnival.

You usually have to match the price to the same category you are booked in. 

[Illbcruzn4life]

2 hours ago, jedi bobs said:

You need a Personal Vacation Planner who knows what they are talking about.  Did you book Early Saver?  Would you have to change Cabins?  Did you already get a price drop?

 

 

Sounds like they spoke to a cvs and not a pvp, but i agree they should get a pvp.

[let's go cruising]

9 hours ago, jedi bobs said:

You need a Personal Vacation Planner who knows what they are talking about.  Did you book Early Saver?  Would you have to change Cabins?  Did you already get a price drop?

 

 

Hi! We booked Early Saver. We wouldn't have to change cabins. Never got a price drop. Same category. 

 

So, try again? I don't know what a cvs is. Maybe I've NEVER had a PVP.

[Illbcruzn4life]

7 hours ago, let's go cruising said:

Hi! We booked Early Saver. We wouldn't have to change cabins. Never got a price drop. Same category. 

 

So, try again? I don't know what a cvs is. Maybe I've NEVER had a PVP.

cvs = Carnival vacation specialist. They are the ones who randomly answer the phones at the call centers as opposed to a PVP who you have his extension and talk to him/her each time you call.

[BlerkOne]

8 hours ago, let's go cruising said:

Hi! We booked Early Saver. We wouldn't have to change cabins. Never got a price drop. Same category. 

 

So, try again? I don't know what a cvs is. Maybe I've NEVER had a PVP.

Did you already change cabins from what you originally booked? or in any way change the original booking?

[let's go cruising]

2 hours ago, BlerkOne said:

Did you already change cabins from what you originally booked? or in any way change the original booking?

The only change I have ever made to this booking is to ADD Fly2Fun.

[let's go cruising]

I filled in the form to get a PVP. I appreciate you all helping me.

[heidiatmn1]

39 minutes ago, let's go cruising said:

I filled in the form to get a PVP. I appreciate you all helping me.

If you booked early saver you should just be able to submit this form https://www.carnival.com/core/requestforms/priceprotection.aspx however the room class has to be identical to do this approach. 

[BlerkOne]

2 hours ago, let's go cruising said:

The only change I have ever made to this booking is to ADD Fly2Fun.

Then I would call back.

[BlerkOne]

1 hour ago, heidiatmn1 said:

If you booked early saver you should just be able to submit this form https://www.carnival.com/core/requestforms/priceprotection.aspx however the room class has to be identical to do this approach. 

I hesitate to fill out anything without knowing the total impact. You think you might be getting a big OBC and that may or may not be the case. I like to know any side effects before I pull the trigger.

[nwcruiselover]

20 minutes ago, BlerkOne said:

I hesitate to fill out anything without knowing the total impact. You think you might be getting a big OBC and that may or may not be the case. I like to know any side effects before I pull the trigger.

Just be very careful to check everything before submitting the form.  A few years ago I filled out the early saver form and price-matched to a lower price for the exact cabin, getting a fare reduction.  What I had not noticed is that the fare I was matching to required a higher deposit than I had paid. Nothing happened right away, but a couple of weeks later I got an email saying my cruise had been cancelled because I hadn’t paid the full deposit.  It was a cove balcony, and they were all gone by then.  It all turned out in the end, but there were some anxious moments.  Now I always call my PVP for price reductions.

[let's go cruising]

Good news! I found a PVP by searching on FB. Called and left her a detailed message. She already got the OBC on my account and I have not even spoken to her yet. She took care of it and left me a voice mail. I am thrilled! I owe it to you all. I had no idea the person you get when you call the 800 number was NOT a PVP. I now have one I already love and can share her information with my friend who ALSO didn't know we didn't have a PVP.

 

This board is the best!

[ontheweb]

16 minutes ago, let's go cruising said:

Good news! I found a PVP by searching on FB. Called and left her a detailed message. She already got the OBC on my account and I have not even spoken to her yet. She took care of it and left me a voice mail. I am thrilled! I owe it to you all. I had no idea the person you get when you call the 800 number was NOT a PVP. I now have one I already love and can share her information with my friend who ALSO didn't know we didn't have a PVP.

 

This board is the best!

👍 So glad that worked out for you. But, the question still remains why you (and presumably others) were turned down in the first place. That should never have happened.

[let's go cruising]

7 minutes ago, ontheweb said:

👍 So glad that worked out for you. But, the question still remains why you (and presumably others) were turned down in the first place. That should never have happened.

You are absolutely right.