hamrag Posted April 3, 2022 #1 Share Posted April 3, 2022 Any success stories, all I get is the following message: Error while uploading photo TIA Link to comment Share on other sites More sharing options...
Number34 Posted April 3, 2022 #2 Share Posted April 3, 2022 I had the same. Called them and was told it was a known error and pictures would be taken at embarkation. All my documentation for cruise on 9 April has arrived even though online says unavailable! 1 1 Link to comment Share on other sites More sharing options...
Rare alyssamma Posted April 3, 2022 #3 Share Posted April 3, 2022 3 minutes ago, Number34 said: I had the same. Called them and was told it was a known error and pictures would be taken at embarkation. All my documentation for cruise on 9 April has arrived even though online says unavailable! This is correct. Just to add to this, it has been "known" for years (pre-covid). And even when it did work, they still ignored it an took your photo at the pier. 2 1 Link to comment Share on other sites More sharing options...
cellfree Posted April 3, 2022 #4 Share Posted April 3, 2022 Uploading photo not necessary, they could take the “suggestion” off their web site, confuses and frustrates and ends up annoying people. 1 Link to comment Share on other sites More sharing options...
Ronaldo807 Posted April 3, 2022 #5 Share Posted April 3, 2022 We leave in less than two weeks and I don't see the option to upload our picture anywhere. I don't see a health questionnaire either. We did the web check in, but neither was asked for. Link to comment Share on other sites More sharing options...
cellfree Posted April 3, 2022 #6 Share Posted April 3, 2022 We had to print out Boarding Docs and Health Questionnaire part of that packet. Link to comment Share on other sites More sharing options...
cellfree Posted April 3, 2022 #7 Share Posted April 3, 2022 33 minutes ago, Ronaldo807 said: We leave in less than two weeks and I don't see the option to upload our picture anywhere. I don't see a health questionnaire either. We did the web check in, but neither was asked for. Once you complete the web check-in you have your Boarding Docs emailed to you. Those need to be printed out. Included is Boarding Pass and Health Questionnaire and Luggage Tags for each cruiser. Link to comment Share on other sites More sharing options...
AngryBirdah Posted April 4, 2022 #8 Share Posted April 4, 2022 I might be the unicorn, but I uploaded all 7 of our photos across 2 reservations without any issues, errors, or strife. No new pictures taken at the terminal. The pictures should be front-facing passport style and not too large (you don't need a 20 MP image... just a little one). Link to comment Share on other sites More sharing options...
Rare kernow Posted April 4, 2022 #9 Share Posted April 4, 2022 We were able to add ours in the app without any problems, also did it last year but they still took new ones in the terminal. Link to comment Share on other sites More sharing options...
McHaggis69 Posted April 4, 2022 #10 Share Posted April 4, 2022 Initially a few months back I couldn’t get it working for love nor money, then randomly about 4 weeks ago the photos uploaded fine. MSC seriously need to review their web interface for customers. Its buggy and counter intuitive. Link to comment Share on other sites More sharing options...
Saskmomof4 Posted April 4, 2022 #11 Share Posted April 4, 2022 I could only get photos to upload on the app. When I log in to my desktop still tells me check in is not complete but I did it on the app and got all the paperwork emailed to us soooo. I am going to assume we are checked in...lol. Link to comment Share on other sites More sharing options...
deliver42 Posted April 4, 2022 #12 Share Posted April 4, 2022 I had no problem downloading on the computer, and nobody is less of a tekkie than me. I'm 79. Link to comment Share on other sites More sharing options...
Ronaldo807 Posted April 4, 2022 #13 Share Posted April 4, 2022 Is the picture uploading only available for the newer ships? We are sailing on Divina and I don't see anything on the website about uploading our picture and the app doesn't work with Divina. Link to comment Share on other sites More sharing options...
Wiggster Posted April 6, 2022 #14 Share Posted April 6, 2022 Hi, people have mentioned doing it on the App, is this MSC for Me? As every time I try to enter it pre cruise it advises Sorry, you cannot contact the Server now. Please retry again. Obviously I have retried a thousand times on different days but get the same message. I am in the UK btw. Link to comment Share on other sites More sharing options...
Wiggster Posted April 6, 2022 #15 Share Posted April 6, 2022 Hi just an update, I tried deleting the app from my iPhone and reloading, I had to enter my cruise ref number again and it all worked, I was able to upload a photo shot from the camera and order my embarkation letter/pack and all worked great. I think the problem was it was still remember the details from my last MSC cruise last year (on the same ship). Link to comment Share on other sites More sharing options...
mnpurple Posted April 21, 2022 #16 Share Posted April 21, 2022 I've tried to do the photo not working. I assumed there was a health questionnaire on-line, but can someone let me know if I just print what was Emailed and use that? And, if I got the Email, does that mean I am checked in? Also, if anyone can help, we have 3 rooms, but when I sign in to my account I only see the one for my husband and myself. Do I need to create accounts for my son and daughters so they can complete the check in separately? It would be easier if they were all linked. Link to comment Share on other sites More sharing options...
mmt44 Posted April 21, 2022 #17 Share Posted April 21, 2022 health questionaire is in pdf of cruise documents sent after web checkin. It is a paper form they want completed less than 6 hours before you get the pier. 1 Link to comment Share on other sites More sharing options...
cruiseguyinorl Posted April 22, 2022 #18 Share Posted April 22, 2022 4 hours ago, mnpurple said: Also, if anyone can help, we have 3 rooms, but when I sign in to my account I only see the one for my husband and myself. Do I need to create accounts for my son and daughters so they can complete the check in separately? It would be easier if they were all linked. No need to log in. Click this link and then click the tab that says Enter Booking Number. https://www.msccruisesusa.com/manage-booking/web-check-in Bret 1 Link to comment Share on other sites More sharing options...
mnpurple Posted April 22, 2022 #19 Share Posted April 22, 2022 Thank you so much @cruiseguyinorl and @mmt44. Never cruised MSC. This was a re-book (twice) from a cruise scheduled to go out the day before all cruises were cancelled for Covid. I don't normally use a travel agent, but did for this; however, I am now on my third person and the last one just went missing. Very nerve wracking when I need to change a passenger and a few other things with insurance. I do have someone helping, but still not ideal and communication isn't ideal. Link to comment Share on other sites More sharing options...
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