Shareholder OBC

[wp bob]

I sent once by snail mail and then emailed after 2 weeks. It took about 2 weeks to show up on the summary page as credits.

[greener]

i am going on a 36 day cruise.  one booking number but is considered 2 back to back cruises for princess status.  can i ask for shareholders obc for each cruise or will i be given only one credit since it is one booking number?

[MissP22]

13 minutes ago, greener said:

i am going on a 36 day cruise.  one booking number but is considered 2 back to back cruises for princess status.  can i ask for shareholders obc for each cruise or will i be given only one credit since it is one booking number?

The way I understand it, you'll only get $250 OBC for it being over 14 days since you booked it as one cruise. If you had booked as 2 cruises, say 2-18 day trips you would have qualified for twice the credit.  

1 to 6 days= $50

7 to 13 days= $100

14 days and more= $250 

[DCThunder]

17 minutes ago, greener said:

i am going on a 36 day cruise.  one booking number but is considered 2 back to back cruises for princess status.  can i ask for shareholders obc for each cruise or will i be given only one credit since it is one booking number?

Since you have to list the booking number on the form, you might have an issue with getting the SH OBC for each leg of the B2B.  You might try to put an explanatory note on the form or the cover email you send.  Good luck.

[coo359a2]

Could be wrong and probably wrong but I've only ever requested the SBC  for each booking number. I usually book as b2bs.   CCL asks for your booking numbers  when you submit your request for SBC.  

[darnoc23]

Just tried following up for my OBC submitted on June 1st.  I originally sent it through benefits@princesscruises.co.uk.  Followed up each week and was informed to follow up again after a week due to their backlog (each rep confirming email I used was correct).  This time around, I'm informed I should've sent the request to sbpcl@princesscruises.com and to call back again in 14 days if I don't see my OBC.  😐  My cruise is in a couple of weeks!  What's the average turnaround time for OBC?

[coo359a2]

Emailed my request on 20 June  for the CCL credit for cruises 26 Oct and 6 Nov (it had dropped off these cruises when I had them refared).  Checked today (28th) and the credit is posted to each cruise.  

[CaliforniaDon]

Hi - 

My shareholder benefits onboard credit for my 9/25 trip appeared on my payments tab this afternoon, day 12 from the time I faxed in the request to the same number I have used the last few years.  

 

Fax:  681-753-0180.   - As in the past, there was no email notice that it had had been posted.

 

Yay!

[Oakman58]

I mailed my request for shareholder credit on June 10th for my 16 day Hawaiian cruise in January and it showed up on my account yesterday, June29th.  Coupled with my $250 veterans benefit I have a nice little OBC for that cruise.

[KKB]

Bravo to Princess.

Cruising 1x/yr it never hit our radar to buy stock for the shareholders benefit.

But now that we are cruising much more frequently & stock prices are so low, went ahead & bought CCL & NCL. 

But I didn't get all the paperwork squared away until early last week--less than 2 wks b4 sailing. 

I emailed both NCL & CCL Weds afternoon. (with a bit of piecemeal screenshots from Etrade to get them what they wanted)

NCL was in the account the next morning--impressive & unexpected.

Princess just hit our account today--got an updated email showing it!

They seem to have a 3 week turnaround but if you let them know you need it sooner, they may just come through!

[Northeastcruiser007]

13 hours ago, KKB said:

Bravo to Princess.

Cruising 1x/yr it never hit our radar to buy stock for the shareholders benefit.

But now that we are cruising much more frequently & stock prices are so low, went ahead & bought CCL & NCL. 

But I didn't get all the paperwork squared away until early last week--less than 2 wks b4 sailing. 

I emailed both NCL & CCL Weds afternoon. (with a bit of piecemeal screenshots from Etrade to get them what they wanted)

NCL was in the account the next morning--impressive & unexpected.

Princess just hit our account today--got an updated email showing it!

They seem to have a 3 week turnaround but if you let them know you need it sooner, they may just come through!

They certainly didn't come through for us, even though we followed their guidance on timing.

 

We ended up having to speak to Guest Services on board and eventually got the OBC halfway through the cruise. 

 

There used to be an efficient system in place. Shareholders were asked to apply 'at least X days in advance' of the cruise AND crucially, 'no more than Y days in advance'. This allowed them to focus on the applications in a timely manner.

 

I've read reports now of people applying months in advance and getting OBC applied straight away, whilst others cruising sooner are being ignored. 

 

It wouldn't be rocket science for someone at Princess to sort this out and ensure everyone is dealt with fairly.

[coo359a2]

We usually request the stock credit right after we book our cruise - no  matter how far out the cruise might be.  Submitted the required documents for our June 2023 cruise back in Dec 2021.  When Princess started requiring payment  (either using your OBC or credit card) for excursions you booked prior to your cruise, they started processing the stock credit earlier so that it could be used toward those  excursions.

 

Pre Covid, Princess was able to process and add the stock credit to your cruise within a few hours.  My last request took about 8 days to post.

[kiwimum]

Emailed requests for our upcoming cruises thru the remainder of 2022 on Wednesday last week and received notification this morning.   Great response considering a holiday weekend.

[Ombud]

On 6/28/2022 at 2:51 PM, darnoc23 said:

Just tried following up for my OBC submitted on June 1st.  I originally sent it through benefits@princesscruises.co.uk.  Followed up each week and was informed to follow up again after a week due to their backlog (each rep confirming email I used was correct).  This time around, I'm informed I should've sent the request to sbpcl@princesscruises.com and to call back again in 14 days if I don't see my OBC.  😐  My cruise is in a couple of weeks!  What's the average turnaround time for OBC?

Contacted Chat today as mine hasn't shown up yet. 'Brian ' said they're working on May 18th submissions unless I was cruising within 14 days ..... then he could put it on. So why don't you try chat?? (My 3 cruises w/o it are next year)

[Ombud]

12 hours ago, Ombud said:

Contacted Chat today as mine hasn't shown up yet. 'Brian ' said they're working on May 18th submissions unless I was cruising within 14 days ..... then he could put it on. So why don't you try chat?? (My 3 cruises w/o it are next year)

😅🤣😂got an email today as they cannot process it as they need a current brokerage stmt. I sent the May 2022 statement so had to redo with the June 2022 statement. That May statement was the current one when I submitted it. My guess is that they didn't even look. Just tried to clear all requests out

[Sea Hag]

I think I shot myself in the foot (again). With the stock price so low, I thought this would be a good time to buy the 100 shares and get the onboard credit. So, I bought the shares. But now looking at the rules in the annual report, I see that casino (don't care) and gratuities (do care!) are excluded. I should have read that more carefully before moving ahead. Really, the only reason I was interested in this was as payment toward gratuities. We don't buy the upgraded pricing, since we don't drink alcohol and don't care about photos. Is it really true that you can't use the obc towards grats?

[Musky Ike]

7 minutes ago, Sea Hag said:

I think I shot myself in the foot (again). With the stock price so low, I thought this would be a good time to buy the 100 shares and get the onboard credit. So, I bought the shares. But now looking at the rules in the annual report, I see that casino (don't care) and gratuities (do care!) are excluded. I should have read that more carefully before moving ahead. Really, the only reason I was interested in this was as payment toward gratuities. We don't buy the upgraded pricing, since we don't drink alcohol and don't care about photos. Is it really true that you can't use the obc towards grats?

That has been poorly worded for a long time. As of our April cruise, the auto "crew incentive" charges and casino account transfers were still a simple charge to the stateroom account and OBC was used to offset that. What I think they are trying to say is that you cannot simply gift OBC's to a crew member as added gratuity directly.

[Sea Hag]

2 minutes ago, Musky Ike said:

That has been poorly worded for a long time. As of our April cruise, the auto "crew incentive" charges and casino account transfers were still a simple charge to the stateroom account and OBC was used to offset that. What I think they are trying to say is that you cannot simply gift OBC's to a crew member as added gratuity directly.

Thanks! I'm a happy camper. 😃

[coo359a2]

1 hour ago, Sea Hag said:

Thanks! I'm a happy camper. 😃

This OBC goes on your stateroom account along with all the other OBC you have and whatever you "charge" comes off the total of your OBC.  I charge my slot machine play to my onboard account and it  comes off whatever I have in my account.  Since owning the stock for 15 years, I've been able to use it for anything I have charged on the ship.

[MustangGT]

Emailed our shareholder requests for B2B cruises in June 2023 on June 30th.

Got updated Booking Summaries on July 6th showing OBC.  Six days - not a bad turnaround.  Only Princess knows why some are quick and others are like pulling teeth!

[Ombud]

Unusual issue:

 

First they denied my request because the brokerage stmt was too old. I sent it in June with May stmt but they didn't get to it until May. Resent with June statement but they only posted to 2 of the 3 cruises.

 

The one they didn't post it to was the one they put me on when Sydney->Hong Kong March 7, 2023 was canceled. Strange because PCL's rebook option was the April 2024 Australia to Asia & I just accepted. Resubmitted

[Ombud]

On 7/6/2022 at 6:38 AM, Northeastcruiser007 said:

I've read reports now of people applying months in advance and getting OBC applied straight away, whilst others cruising sooner are being ignored. 

 

It wouldn't be rocket science for someone at Princess to sort this out and ensure everyone is dealt with fairly.

Last time I chatted with PCL I was told the chat line could handle close in cruises. Mine was a month out so they put it on. Chatted again when it was denied because the stmt was a month old and was told it wasn't soon 'enough' for them to handle. So there's sort of a system in place. Just not published 

[LACruiser88]

11 minutes ago, Ombud said:

Chatted again when it was denied because the stmt was a month old and was told it wasn't soon 'enough' for them to handle. So there's sort of a system in place. Just not published 

The below statement is at the bottom of their request form, in a tiny little font.  Recently, we have had two requests denied because we were outside of the 3 month time frame. 

 

I think it all depends on who is processing the requests, as others have obtained the OBC on cruises that are way beyond the 3 month period..

 

^Shares certificate and brokerage statement should be dated no earlier than 3 months prior to cruise departure date.

Edited July 13, 2022 by LACruiser88

[coo359a2]

11 minutes ago, LACruiser88 said:

The below statement is at the bottom of their request form, in a tiny little font.  Recently, we have had two requests denied because we were outside of the 3 month time frame. 

 

I think it all depends on who is processing the requests, as others have obtained the OBC on cruises that are way beyond the 3 month period..

 

^Shares certificate and brokerage statement should be dated no earlier than 3 months prior to cruise departure date.

It's been years since I've seen a request form.  I send an email with my info in a format I copied from the request form (way back when) and have always had it applied to any cruise.  I remember the 3 month rule they had but when Princess started requiring prepayment of  their excursions, Princess started accepting (my) requests for cruises no matter how far out the cruise date was.

[harryfat1]

I submitted my email request on July 7 and saw the credit in the account on July 13 for our cruise next month.

 

Not sure if it made any difference but in the subject line of the email, I put down our sailing date (less than a month's away) on the outside chance someone might look through the hundreds/thousands email titles and place priority processing for cruises coming up next few weeks.  Yeah, I know, I believe in Santa Claus also...

 

So if I have say $75 refundable OBC from TA on top of the $100 non refundable shareholder credit, how does Princess prioritize the usage of credits? 

 

For example, if I spend $125 on board, do they use up the $100 shareholder credit first and then the TA credit so I walk out the ship with $50 credit?  Or they utilize the $75 TA credit first and then shareholder credit but since that's not refundable, I walk out with $0?