Anyone else frustrated with Cunard website and Customer Service?

[exlondoner]

41 minutes ago, 2BACRUISER said:

You are lucky my partner doesnt have an email address, uses a mobile for phone calls and texts only, has never used an ATM, would still be paying for everything by cheque and doesn't open mail!! He refuses to move into this century and blames all the evils of the world on the internet, social media and computers!! and believe it or not he runs a business or should i say i do hence why i get het up as i have to do everything online.  

 

He may have a point. 😀

[ace2542]

56 minutes ago, 2BACRUISER said:

e refuses to move into this century and blames all the evils of the world on the internet, social media and computers!!

The man's got a point to be fair. But cunard do need to get into the online contact chatting game I think. Would make things a lot easier for some people. I would rather be the 25th person in the online queue than be on hold for 45 minutes on the phone.

Edited June 13, 2022 by ace2542

[Victoria2]

2 hours ago, ace2542 said:

The man's got a point to be fair. But cunard do need to get into the online contact chatting game I think. Would make things a lot easier for some people. I would rather be the 25th person in the online queue than be on hold for 45 minutes on the phone.

So back round we go to, get a decent agent. They do the phoning around for you. There have been so many complaints about some cruise agents/ agencies/ big companies,  it should be getting easier to cherry pick a good agent.

[carlmm]

On 5/12/2022 at 12:44 AM, penlady said:

 my phone calls and emails. 

 Could somebody tell me the current email address for Cunard's customer service, both UK and US, please?

 

Sorry, if this is common knowledge.

[Covepointcruiser]

You would do much better with a private transfer to Southampton.   We have hd great success with London Cabs.

[ima*traveler]

The Cunard website has been a disaster for years now.

[MCC retired]

I have asked Cunard Customer Service questions on the Cunard website .

Received an auto response "we will get back to you?

Never happens !

[LandF2022]

Good morning all,

 

I am currently booked on the QM2 from NYC to Southampton on 7/8 with my wife & dog. My wife is still pending her UK work visa, so will very likely not be joining me. I have reached out to Cunard to ask if there are any issues with her simply not turning up but have not received a response to emails/tweets and I have got through on the phone twice only to be cut off when put on hold for call agent to check (hence me using this thread for advice). 

 

Does anyone know if there will be an issue if I tried to board without her? I assume not I just want to be 100% safe given we need to get our dog on the boat.

 

Thank you,

Lee

[exlondoner]

Your wife is a sentient adult, not your chattel. It is presumably against her human rights for Cunard or anyone else to hold you in any way responsible for her actions or vice versa. Obviously, it would be helpful to let them know, if you can, however. What possible grounds could they have for stopping you? Sorry about the dire U.K. Visa service, btw.

[muggo11]

Haha. Can’t even get the page about COVID RULES to open.  And everytime I need to go back to a previous page, had to renenter booking info. Took me an hour to screenshot e-ticket and print baggage labels. 

[Michael Tagg]

The Cunard website is simply awful, I am an retired IT manager and it is one of the poorest websites I have ever posted on. The entry boxes have excluded characters like '&' and "()". I only guessed this while entering data because what the problem was due to my proffessional experience. It also hangs up when trying to complete the information, really poor especially if you consider the It competence of a large number of it's elderly customers, not goo at all.

[Devonport D]

I recently sent a email to "customerservices@cunard.co.uk" regarding a query after three weeks i had no reply today I re sent my email, it pinged back saying "this mailbox is no longer in use"? 

 

Does anyone have a contact email for Cunard and Carnival UK?

 

Many thanks

[DameB]

GuestServicesTeam@cunard.co.uk

 

(I came across some info about shareholder benefits, and this was buried in there! Received an instant acknowledgement of my query and an intelligent response within 24 hours.)