Mark36 Posted July 25, 2022 #1 Share Posted July 25, 2022 I have just spent no more than 10 minutes on the phone from ringing to competition refareing my cruise for 2023. Noticed a price drop of £800 on total price for 2. Rang paid admin fee of £100 and saved £722. Same cabin re booked with same extras, only difference was $50 less onboard credit. $200 instead of $250 So happy customer here. Artic circle July 2023 Island Princess. 4 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 25, 2022 #2 Share Posted July 25, 2022 Congrats! 1 Link to comment Share on other sites More sharing options...
dog Posted July 25, 2022 #3 Share Posted July 25, 2022 1 hour ago, Mark36 said: I have just spent no more than 10 minutes on the phone from ringing to competition refareing my cruise for 2023. Noticed a price drop of £800 on total price for 2. Rang paid admin fee of £100 and saved £722. Same cabin re booked with same extras, only difference was $50 less onboard credit. $200 instead of $250 So happy customer here. Artic circle July 2023 Island Princess. Wow! Great saving . Thanks for sharing!!! Link to comment Share on other sites More sharing options...
Rare donswife Posted July 25, 2022 #4 Share Posted July 25, 2022 Wonderful to hear, and happy for you! 1 Link to comment Share on other sites More sharing options...
SiliconCruiser Posted July 26, 2022 #5 Share Posted July 26, 2022 I once had a call answered in 45 minutes. Generally I hung up at the 2 hour mark. Found that the Chat option was more responsive (it's almost hidden at the bottom of the web page,) and I was more likely to get an accurate answer rather than one that the phone agent was making up on the fly (I can usually tell by the manner of their speech that they're just making up an answer.) Link to comment Share on other sites More sharing options...
NoWhiners Posted July 26, 2022 #6 Share Posted July 26, 2022 1 hour ago, SiliconCruiser said: I once had a call answered in 45 minutes. Generally I hung up at the 2 hour mark. Found that the Chat option was more responsive (it's almost hidden at the bottom of the web page,) and I was more likely to get an accurate answer rather than one that the phone agent was making up on the fly (I can usually tell by the manner of their speech that they're just making up an answer.) I have been trying to figure out how to find the Chat feature. I look under Contact us and it gives the hours but no clue how to actually find it and use. Can you offer a clue?? Thanks. Link to comment Share on other sites More sharing options...
Purple Gallinule Posted July 26, 2022 #7 Share Posted July 26, 2022 9 minutes ago, NoWhiners said: I have been trying to figure out how to find the Chat feature. I look under Contact us and it gives the hours but no clue how to actually find it and use. Can you offer a clue?? Thanks. At the bottom of the home page, the CHAT button is just left of Contact Us and just right of the Facebook and Pinterest logos. Sometimes they are busy and say try again later, but if you just keep clicking on it you will get through fairly quickly. Link to comment Share on other sites More sharing options...
NoWhiners Posted July 26, 2022 #8 Share Posted July 26, 2022 10 minutes ago, Purple Gallinule said: At the bottom of the home page, the CHAT button is just left of Contact Us and just right of the Facebook and Pinterest logos. Sometimes they are busy and say try again later, but if you just keep clicking on it you will get through fairly quickly. I just looked and don't see it. But, Contact us and the logos aren't close to each other either. Do you have cookies turned on? I am blocking them, so maybe this is the issue? Link to comment Share on other sites More sharing options...
Purple Gallinule Posted July 26, 2022 #9 Share Posted July 26, 2022 1 minute ago, NoWhiners said: I just looked and don't see it. But, Contact us and the logos aren't close to each other either. Do you have cookies turned on? I am blocking them, so maybe this is the issue? Yes, I have cookies on. I just looked and next to the Facebook and Pinterest logos is an envelope, then "Live Chat", then "Contact Us", then "Site Feedback" and finally "Free Brochure". I am on a Microsoft Surface running Windows 11. Link to comment Share on other sites More sharing options...
NoWhiners Posted July 26, 2022 #10 Share Posted July 26, 2022 13 minutes ago, Purple Gallinule said: Yes, I have cookies on. I just looked and next to the Facebook and Pinterest logos is an envelope, then "Live Chat", then "Contact Us", then "Site Feedback" and finally "Free Brochure". I am on a Microsoft Surface running Windows 11. Hmm, I am starting to feel very dissed!! All those reference points you mentioned are listed vertically, not horizontally, except for Live Chat and Site Feedback. I am on a Dell XP running Win 10. I have to puzzle this one out... Link to comment Share on other sites More sharing options...
NoWhiners Posted July 26, 2022 #11 Share Posted July 26, 2022 42 minutes ago, Purple Gallinule said: Yes, I have cookies on. I just looked and next to the Facebook and Pinterest logos is an envelope, then "Live Chat", then "Contact Us", then "Site Feedback" and finally "Free Brochure". I am on a Microsoft Surface running Windows 11. All of a sudden, it appeared. It's on a black bar at the bottom of the page that can be hidden if you hit the down arrow. You fixed it, thanks 😁 3 Link to comment Share on other sites More sharing options...
Renmar Posted July 26, 2022 #12 Share Posted July 26, 2022 I tried the chat function but it could not answer my question so I phoned Princess to find out. After about 30 minutes they answered but the very helpful & friendly lady did not have the answer either so she said she would connect me with their solution department but there could be a "bit" of waiting time. After 5 hours (yes, I am a patience person) of listening to their awful music and about 300 messages that said that they were helping other clients. I got disconnected by them. Needless to say I am not impressed. I will try again first thing in the morning, maybe better luck. Theo Link to comment Share on other sites More sharing options...
caribill Posted July 26, 2022 #13 Share Posted July 26, 2022 6 hours ago, SiliconCruiser said: I once had a call answered in 45 minutes. Generally I hung up at the 2 hour mark. The OP is in the UK and apparently reaches a UK rep on the phone faster than we can reach a U.S. rep on the phone. Link to comment Share on other sites More sharing options...
jdacombe Posted July 26, 2022 #14 Share Posted July 26, 2022 Just phoned the UK line and call was answered and my question resolved within 10 minutes. Quite impressed 2 Link to comment Share on other sites More sharing options...
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