KAKcruiser Posted October 2, 2022 #1 Share Posted October 2, 2022 The HAL website is not showing Mariner Rates again. This happened about a month ago and then it was fixed for a few weeks and now it's not. The last time it happened they told me that the Mariner Rate should show instead of the Best Price if you entered your mariner number. Why can't they fix this simple issue? 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 2, 2022 #2 Share Posted October 2, 2022 37 minutes ago, KAKcruiser said: The HAL website is not showing Mariner Rates again. This happened about a month ago and then it was fixed for a few weeks and now it's not. The last time it happened they told me that the Mariner Rate should show instead of the Best Price if you entered your mariner number. Why can't they fix this simple issue? No kidding. My mariner rates were hidden for the longest time but they are showing. I haven't looked for a few days though. Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 2, 2022 Author #3 Share Posted October 2, 2022 Mine were showing up until a few days ago. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 2, 2022 #4 Share Posted October 2, 2022 I just checked one I know I had a private fare on. Yup, it’s gone 🙄. Link to comment Share on other sites More sharing options...
mwj Posted October 2, 2022 #5 Share Posted October 2, 2022 The mariner rates disappeared last Thursday (9/29) for us. Link to comment Share on other sites More sharing options...
RD64 Posted October 2, 2022 #6 Share Posted October 2, 2022 Thanks for the heads up on this topic - I thought it was just a dramatic price increase. Mine changed last Wednesday. Link to comment Share on other sites More sharing options...
retird Posted October 3, 2022 #7 Share Posted October 3, 2022 I just checked and mine is showing the mariner rate Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 3, 2022 #8 Share Posted October 3, 2022 Mine still isn’t. Link to comment Share on other sites More sharing options...
Rare Andi Land Posted October 3, 2022 #9 Share Posted October 3, 2022 In order to get mine to show, I had to go thru the first part of the booking process where I picked my room then it showed the lower rate. Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 3, 2022 Author #10 Share Posted October 3, 2022 I'm glad this worked for you. I tried it but didn't work for me. Link to comment Share on other sites More sharing options...
CaptJerry51 Posted October 4, 2022 #11 Share Posted October 4, 2022 How do you know that you are not seeing the Mariner rate? I do a test booking and see a fare and if I am logged in as a Mariner, I assume that is the Mariner fare. Help me understand how to know that maybe I am not seeing the best fare. Are you cross checking against another site? 2 1 Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 5, 2022 Author #12 Share Posted October 5, 2022 When you do a test booking and click on "cabins", it will display either "best price" or "private fare." Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 5, 2022 Author #13 Share Posted October 5, 2022 Sorry, it actually says "rooms" rather than "cabins." Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 5, 2022 #14 Share Posted October 5, 2022 6 hours ago, KAKcruiser said: When you do a test booking and click on "cabins", it will display either "best price" or "private fare." Exactly. It’s not a matter of misunderstanding. It’s clear as day. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 5, 2022 #15 Share Posted October 5, 2022 6 hours ago, KAKcruiser said: When you do a test booking and click on "cabins", it will display either "best price" or "private fare." Exactly. It’s not a matter of misunderstanding. It’s clear as day. Link to comment Share on other sites More sharing options...
Cuttersmom Posted October 5, 2022 #16 Share Posted October 5, 2022 6 hours ago, Florida_gal_50 said: Exactly. It’s not a matter of misunderstanding. It’s clear as day. Actually it’s not “clear as day”. If it said “Mariner fare” that would be clear as day. “private fare” could be a casino fare as well. I’ve wondered myself as my PCC has told me I can use my mariner rate for a 2nd room but not my casino rate. I’m assuming if it says private fare it’s whichever is lower. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 5, 2022 #17 Share Posted October 5, 2022 51 minutes ago, Cuttersmom said: Actually it’s not “clear as day”. If it said “Mariner fare” that would be clear as day. “private fare” could be a casino fare as well. I’ve wondered myself as my PCC has told me I can use my mariner rate for a 2nd room but not my casino rate. I’m assuming if it says private fare it’s whichever is lower. Well it's clear as day as far as I'm concerned. Hal doesn't give me free cruises or casino rates so I can only speak to what I've seen. I can't speak to what other people have seen. The subject is about not being able to see private fares. If you can see them to me it doesn't matter what type they are. YMMV. Link to comment Share on other sites More sharing options...
Destiny0315 Posted October 5, 2022 #18 Share Posted October 5, 2022 Private Fares are just that, and not available to the general public, while Casino or 'free' room fares are listed as a Promotion Fare. Both are listed as such on the website. Link to comment Share on other sites More sharing options...
Destiny0315 Posted October 5, 2022 #19 Share Posted October 5, 2022 The terms, Special Fare, Restricted Fare, Flexible Fare, and Best Price Fare may also be used so yes there is a certain amount of ambiguity. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 5, 2022 #20 Share Posted October 5, 2022 3 hours ago, Destiny0315 said: The terms, Special Fare, Restricted Fare, Flexible Fare, and Best Price Fare may also be used so yes there is a certain amount of ambiguity. In my experience if best fare and have it all are the only fares list then there is no “special” pricing on that cruise. That has been my experience. My point is you shouldn’t have to click all the way to purchasing and putting your credit card in. At least I don’t have to to see if I have “special” pricing. Link to comment Share on other sites More sharing options...
KAKcruiser Posted October 7, 2022 Author #21 Share Posted October 7, 2022 Today the private fares are showing again. I'm glad they fixed it - hope it lasts. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted October 7, 2022 #22 Share Posted October 7, 2022 3 hours ago, KAKcruiser said: Today the private fares are showing again. I'm glad they fixed it - hope it lasts. Mine too. Link to comment Share on other sites More sharing options...
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