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Urgent Stockholder Credit

envy4u

By envy4u,
in Princess Cruises

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Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted
1 minute ago, brisalta said:

 

I think they meant to post  https://www.carnivalcorp.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f which is the authoritative document regarding the matter of Carnival Corporation shareholder benefit..

I'm sure you're right...just wasn't sure if that poster realized the problem.

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envy4u

envy4u

Posted
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Posted
18 hours ago, tampabrat22 said:

I sent my request in yesterday it was in my account within about 4 hours. I sail in 6 days and thought I was not going to be able to get it but they made it happen!

We just booked same cruise as you. 
 

Got it! Thanks all 

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LHARTWICK

LHARTWICK

Posted
Posted

Thank you for this thread!  I sent in our SH OBC docs last week but had not heard back from PCL.  I'm used to CCL sending a confirmation e-mail once the OBC has been approved.  Thanks to this thread I learned I needed to just go to my booking and look for it there.  Found it - yay!  

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Guest ldtr

Guest ldtr

Posted
Posted (edited)
1 hour ago, LHARTWICK said:

Thank you for this thread!  I sent in our SH OBC docs last week but had not heard back from PCL.  I'm used to CCL sending a confirmation e-mail once the OBC has been approved.  Thanks to this thread I learned I needed to just go to my booking and look for it there.  Found it - yay!  

in the US recently Princess will send an email to acknowledge receipt of the request, then will send an updated booking confirmation that will show the additional obc, even though there is no mention of why the updated confirmation was sent.

Edited by ldtr
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polmcs

polmcs

Posted
Posted
2 hours ago, ldtr said:

in the US recently Princess will send an email to acknowledge receipt of the request, then will send an updated booking confirmation that will show the additional obc, even though there is no mention of why the updated confirmation was sent.

The confirmation mail can be hit, or miss. I’m 2 for 4 on confirmation emails on my OBC requests. 

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Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted
16 hours ago, cr8tiv1 said:

 Can't apply to a cruise that is more than 100 days out.

 

That may be what the "fine print" says...but I applied shareholder credit at least 2 months ago for a cruise this September... Even *this* appears to be hit or miss!

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cr8tiv1 Holiday Sharing Rare

cr8tiv1

Posted
Posted
1 hour ago, Rick&Jeannie said:

That may be what the "fine print" says...but I applied shareholder credit at least 2 months ago for a cruise this September... Even *this* appears to be hit or miss!

 

Did you get it for September?  I couldn't.

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Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted (edited)
12 minutes ago, cr8tiv1 said:

 

Did you get it for September?  I couldn't.

Yes...I was surprised but this particular cruise I deviated and went through a TA.  But I'm pretty sure I did not go through them...did it myself.

Edited by Rick&Jeannie
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Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted
2 minutes ago, Rick&Jeannie said:

Yes...I was surprised but this particular cruise I deviated and went through a TA.  But I'm pretty sure I did not go through them...did it myself.

Yep...I just double-checked.  I sent request in on 9/1/22.  Maybe they did not catch the fact that it was a year out!

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cr8tiv1 Holiday Sharing Rare

cr8tiv1

Posted
Posted

Just got off of Live Chat.  Another waste of time.  

 

Third in queue

Nicesties

Me:  I would like to add stockholder credit to another cruise.

Mat:  blah, blah, blah.  May I have your membership number?  I don't see stockholder information.  Do you have multiple membership numbers? (No).  

Me:  It's already on an upcoming cruise.  I just want to add it to next one.

Mat:  I'm sorry, I can not remove it from current and add to next.

Me:  NO, NO, NO...I just want to add.

Mat:  You will need to re-submit another request.  Yes, you can do it now.

 

For another day.  Why do I bother?

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PacnGoNow Holiday Sharing Rare

PacnGoNow

Posted
Posted
1 hour ago, cr8tiv1 said:

Just got off of Live Chat.  Another waste of time.  

 

Third in queue

Nicesties

Me:  I would like to add stockholder credit to another cruise.

Mat:  blah, blah, blah.  May I have your membership number?  I don't see stockholder information.  Do you have multiple membership numbers? (No).  

Me:  It's already on an upcoming cruise.  I just want to add it to next one.

Mat:  I'm sorry, I can not remove it from current and add to next.

Me:  NO, NO, NO...I just want to add.

Mat:  You will need to re-submit another request.  Yes, you can do it now.

 

For another day.  Why do I bother?

No clue…

You made me laugh. Although, it’s not funny, I know.  😞

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polmcs

polmcs

Posted
Posted
2 hours ago, cr8tiv1 said:

 

Did you get it for September?  I couldn't.

My Sept Alaska cruise was one out of my 2 for 4 where I actually did receive confirmation that the OBC had been applied and I got a new booking summary via email

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  • 9 months later...
rj59

rj59

Posted
Posted

No need for urgency. It's usually handled within a day now. If it doesn't happen close to sailing, you can search and find an office number, which I called once when it got close, and the rep helped me right away, while I was on the phone. 

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PacnGoNow Holiday Sharing Rare

PacnGoNow

Posted
Posted
1 hour ago, Mflem1278 said:

I sent mine in last week via fax and haven't received my credit yet.  I am not cruising until early January.  Is there a phone # to call?

Fax line discontinued, if you’re in the US.

Send by email.

SBPCL@Princesscruises.com

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