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Edge Spa Issue

Xyla

By Xyla,
in Celebrity Cruises

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Xyla

Xyla

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I’m hoping to get input on our current scenario on the Edge. Sorry it’s a bit long. 

Some travel companions, and I ordered the edge last Friday for a 10 day southern Caribbean cruise. On the first day, we went to the spa and made a number of appointments. One of my travel companion asked for Individual lash enhancements. There was a lot of confusion about what was offered versus their pricing sheet, which in hindsight should have been a red flag but nonetheless, my companion decided to go ahead and make the appointment for Saturday to have individual lashes applied. These are the glue on kind that usually remain on for two weeks or so.
At the appointment the technician seemed fairly inexperienced and fumbled around a lot and dropped things, and when she applied the glue, my companion immediately complained about how it was burning and making her eye tear up. They finished applying the lashes, and while the lashes themselves looked very good her eyes were puffy and irritated. The next morning, she woke up and could not open her eyes and went down to the doctor, and they diagnosed her with a severe eye infection, gave her antibiotics etc. 

She has returned to the doctor again last night for the required follow up, and the doctor told her to go back to the spa and have them removed as it was worsening the infection. So she did that last night and it actually removed some of her own eyelashes making her eyes look even more sparse than before. The infection is getting better now, but still she was not able to participate in her planned water excursion yesterday because she could not risk getting the salt water in her eyes. 
she did talk to the spa manager last night who was apologetic and (I think!) is planning to reverse the charges for the lash application. Also, they have not charged her (yet) for the medical center visits. However, I really think additional compensation is warranted but I’m not sure if that’s appropriate or just my own outrage. Of note is that she is traveling on a companions casino rate so only paid taxes and port fees, as well as gratuities. 
Your thoughts? Or suggestions for anything else we should do?

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Funky Fusion FoodsJ

Funky Fusion FoodsJ

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1 hour ago, Xyla said:

I’m hoping to get input on our current scenario on the Edge. Sorry it’s a bit long. 

Some travel companions, and I ordered the edge last Friday for a 10 day southern Caribbean cruise. On the first day, we went to the spa and made a number of appointments. One of my travel companion asked for Individual lash enhancements. There was a lot of confusion about what was offered versus their pricing sheet, which in hindsight should have been a red flag but nonetheless, my companion decided to go ahead and make the appointment for Saturday to have individual lashes applied. These are the glue on kind that usually remain on for two weeks or so.
At the appointment the technician seemed fairly inexperienced and fumbled around a lot and dropped things, and when she applied the glue, my companion immediately complained about how it was burning and making her eye tear up. They finished applying the lashes, and while the lashes themselves looked very good her eyes were puffy and irritated. The next morning, she woke up and could not open her eyes and went down to the doctor, and they diagnosed her with a severe eye infection, gave her antibiotics etc. 

She has returned to the doctor again last night for the required follow up, and the doctor told her to go back to the spa and have them removed as it was worsening the infection. So she did that last night and it actually removed some of her own eyelashes making her eyes look even more sparse than before. The infection is getting better now, but still she was not able to participate in her planned water excursion yesterday because she could not risk getting the salt water in her eyes. 
she did talk to the spa manager last night who was apologetic and (I think!) is planning to reverse the charges for the lash application. Also, they have not charged her (yet) for the medical center visits. However, I really think additional compensation is warranted but I’m not sure if that’s appropriate or just my own outrage. Of note is that she is traveling on a companions casino rate so only paid taxes and port fees, as well as gratuities. 
Your thoughts? Or suggestions for anything else we should do?

Not on Celebrity, but had a client with similar experience on Royal.  They received a discount on a future cruise (not FCC).  This is a tough one for both the Cruiser and Celebrity!  Definitly shouldn't be charged for the spa and medical service, past that is a coin toss.

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Covepointcruiser

Covepointcruiser

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If the OP’s friend had done an internet search on lash extensions she would never have gotten them especially on a cruise.   The procedures to be followed after getting extensions is not something you want to do on vacation, especially avoiding humidity, showers and soap.   Many people have reactions to the glue and she should have had a patch test before the procedure.

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PTC DAWG Holiday Sharing Rare

PTC DAWG

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Last thing I want is someone glueing things to my eyes.
 

 I hope your friend continues to get better.  A reversal of the charges is the least they could do, and no charges from medical onboard re this.  

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jean87510 Great Review Rare

jean87510

Posted
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8 hours ago, Xyla said:

I’m hoping to get input on our current scenario on the Edge. Sorry it’s a bit long. 

Some travel companions, and I ordered the edge last Friday for a 10 day southern Caribbean cruise. On the first day, we went to the spa and made a number of appointments. One of my travel companion asked for Individual lash enhancements. There was a lot of confusion about what was offered versus their pricing sheet, which in hindsight should have been a red flag but nonetheless, my companion decided to go ahead and make the appointment for Saturday to have individual lashes applied. These are the glue on kind that usually remain on for two weeks or so.
At the appointment the technician seemed fairly inexperienced and fumbled around a lot and dropped things, and when she applied the glue, my companion immediately complained about how it was burning and making her eye tear up. They finished applying the lashes, and while the lashes themselves looked very good her eyes were puffy and irritated. The next morning, she woke up and could not open her eyes and went down to the doctor, and they diagnosed her with a severe eye infection, gave her antibiotics etc. 

She has returned to the doctor again last night for the required follow up, and the doctor told her to go back to the spa and have them removed as it was worsening the infection. So she did that last night and it actually removed some of her own eyelashes making her eyes look even more sparse than before. The infection is getting better now, but still she was not able to participate in her planned water excursion yesterday because she could not risk getting the salt water in her eyes. 
she did talk to the spa manager last night who was apologetic and (I think!) is planning to reverse the charges for the lash application. Also, they have not charged her (yet) for the medical center visits. However, I really think additional compensation is warranted but I’m not sure if that’s appropriate or just my own outrage. Of note is that she is traveling on a companions casino rate so only paid taxes and port fees, as well as gratuities. 
Your thoughts? Or suggestions for anything else we should do?

How awful!!  Yes, huge mistake with getting lash enhancements onboard with swimming, showering and excursions.  This should NOT be offered onboard!!  And always get a skin test from whomever does your lashes if some place new.  I can't get them as I always get a reaction from the glue test.  I'd definitely follow through with getting reimbursement for the service, the medical, and follow up on land post cruise with her medical provider.  Was this her first time getting them?

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Xyla

Xyla

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13 hours ago, jean87510 said:

How awful!!  Yes, huge mistake with getting lash enhancements onboard with swimming, showering and excursions.  This should NOT be offered onboard!!  And always get a skin test from whomever does your lashes if some place new.  I can't get them as I always get a reaction from the glue test.  I'd definitely follow through with getting reimbursement for the service, the medical, and follow up on land post cruise with her medical provider.  Was this her first time getting them?

I don’t think it was her first time getting them but yes, definitely a mistake to even consider these onboard in the first place. I am going with her to the spa manager today to ask for additional compensation in some form.

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Georgia_Peaches "Live from...." Rare

Georgia_Peaches

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34 minutes ago, Oceansaway17 said:

oh well sorry you did not like my answer.  You must like to critique others as well.

life is not always PEACHY

Sorry...didn't mean to be snarky.  I wasn't feeling well yesterday...pollen is already in the air and my allergies had a grip on my nose and my mood.  Definitely wasn't feeling peachy yesterday.  Bygones?

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Oceansaway17 Holiday Sharing Rare

Oceansaway17

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On 2/8/2023 at 4:28 PM, Georgia_Peaches said:

Sorry...didn't mean to be snarky.  I wasn't feeling well yesterday...pollen is already in the air and my allergies had a grip on my nose and my mood.  Definitely wasn't feeling peachy yesterday.  Bygones?

sorry to hear this.  I have family in GA and know all too well.

 

toodles

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