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What are the odds NCL reverses course on the new cabin steward policy?


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I completely fail to see why oce a day cabin cleaning is even a slight issue, let alone being so dramatic to choose to let it 'ruin' one's cruise.  Then again we are not total slobs and are out of the cabin most of the time anyway,  i applaud any business for removing an unnecessary gratuitous service rather than charging customers more to cover the cost.

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I do not mind the once a day cabin service.  We hang our towels, using them a couple of days.  To make it easier for the stewards I tidy my space just as I am in the habit of doing at home: gather dishes/glasses in one place, hang/fold/put away clothes, don't leave items cluttering surfaces.  I only need our bed made and glasses and linens replaced as needed (when put on floor).  I am thankful for anything they do above this.

 

Many years ago I talked with a Romanian staff in Le Bistro about her home life and why she chose to be on a ship.  She was a teacher and had graduated at the top of her class.  She wanted to teach 1-3 grade but due to her high achievement she was only allowed to teach grades 8-12 and didn't want to do this.  She said teachers did not make much and found that she could make more $ on a ship.  Things changed economically and now yo do not see many Romanians on NCL.  They are predominately Indonesian and Philippians among others.  There will always be those 'hungry" for the work, in my opinion.

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21 hours ago, PartyPlannerLady said:

I completely fail to see why oce a day cabin cleaning is even a slight issue, let alone being so dramatic to choose to let it 'ruin' one's cruise.  Then again we are not total slobs and are out of the cabin most of the time anyway,  i applaud any business for removing an unnecessary gratuitous service rather than charging customers more to cover the cost.

Ummmmm.....you do understand twice a day housekeeping went away as Norwegian raised the cost of the onboard service charge. That's decreasing service while charging more. I suppose you still applaud Norwegian, though. 

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45 minutes ago, cruiseny4life said:

Ummmmm.....you do understand twice a day housekeeping went away as Norwegian raised the cost of the onboard service charge. That's decreasing service while charging more. I suppose you still applaud Norwegian, though. 

 

The two events are separate and distinct.  Had they not dropped the redundant and totally unnecessary 2nd room cleaning, most likely the cruise fare would have gone up.  The DSC is  crew incentive progtam that rewards crew members working together to get the job done.  They work very hard and I have n problem with them getting compensated accordingly.  Then again I am neither cheap nor a total slob.

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It's interesting that Princess cabin stewards still provide the twice a day cabin cleaning.  No towel animals though (which is OK).

On lines with 1/day cleaning, we ask them to do it in the evening after we go to dinner because that is usually when we shower.  It's never been a big deal to us that they only come in 1/day.  But, after spending last week on Princess I will say it's kinda nice to come back from being in port to a nice clean/picked-up room.  Again, not a big deal, just a nicety (like so many other things that are disappearing from cruises).
 

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59 minutes ago, PartyPlannerLady said:

 

The two events are separate and distinct.  Had they not dropped the redundant and totally unnecessary 2nd room cleaning, most likely the cruise fare would have gone up.  The DSC is  crew incentive progtam that rewards crew members working together to get the job done.  They work very hard and I have n problem with them getting compensated accordingly.  Then again I am neither cheap nor a total slob.

If you say so. I believe the facts will show otherwise. 

 

From NCL's website - the service charge (onboard, discretionary, daily, whatever) increased on January 1, 2023. 

 

image.thumb.png.d8cd6ffa352ef9b2c86f686905f3f23e.png

Source: https://www.ncl.com/faq#!#what-is-onboard-service-charge

 

From an online publication dated January 4, 2023 - this states in the month of January, Norwegian Cruise Line will reduce housekeeping service from twice a day to once a day. 

 

Here's a link to Travel Market Report: https://www.travelmarketreport.com/articles/ /Cruises/articles/norwegian-cruise-line-trims-stateroom-cleaning-service

 

image.thumb.png.d55a7e8cd3f3e7613429a3908fa44ac7.png

 

And, Travel Weekly: https://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-cutting-back-cabin-service

 

image.thumb.png.db85610a4c8572028b85724a5a4eb175.png

 

More sources:

 

The Street - https://www.thestreet.com/travel/after-raising-fees-norwegian-cruise-line-cuts-services

Cruise Critic - https://www.cruisecritic.com/articles/cabin-service-how-often-is-your-cruise-ship-stateroom-cleaned

Crew Center - https://crew-center.com/norwegian-cruise-line-reduce-stateroom-cleaning-services

 

Now, if you want to believe the gobbledygook about "environmental efforts," then feel free. But, gosh, I've got a cruise ship off the coast of Africa I'd like to see you a room on! It'll be yours forever!

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1 minute ago, cruiseny4life said:

If you say so. I believe the facts will show otherwise. 

 

From NCL's website - the service charge (onboard, discretionary, daily, whatever) increased on January 1, 2023. 

 

image.thumb.png.d8cd6ffa352ef9b2c86f686905f3f23e.png

Source: https://www.ncl.com/faq#!#what-is-onboard-service-charge

 

From an online publication dated January 4, 2023 - this states in the month of January, Norwegian Cruise Line will reduce housekeeping service from twice a day to once a day. 

 

Here's a link to Travel Market Report: https://www.travelmarketreport.com/articles/ /Cruises/articles/norwegian-cruise-line-trims-stateroom-cleaning-service

 

image.thumb.png.d55a7e8cd3f3e7613429a3908fa44ac7.png

 

And, Travel Weekly: https://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-cutting-back-cabin-service

 

image.thumb.png.db85610a4c8572028b85724a5a4eb175.png

 

More sources:

 

The Street - https://www.thestreet.com/travel/after-raising-fees-norwegian-cruise-line-cuts-services

Cruise Critic - https://www.cruisecritic.com/articles/cabin-service-how-often-is-your-cruise-ship-stateroom-cleaned

Crew Center - https://crew-center.com/norwegian-cruise-line-reduce-stateroom-cleaning-services

 

Now, if you want to believe the gobbledygook about "environmental efforts," then feel free. But, gosh, I've got a cruise ship off the coast of Africa I'd like to see you a room on! It'll be yours forever!

 

That is a lot of "gobbledygook" to explain that you didn't really understand the response.

 

Allow me to walk through it.

 

Your original statement was "Ummmmm.....you do understand twice a day housekeeping went away as Norwegian raised the cost of the onboard service charge. That's decreasing service while charging more. I suppose you still applaud Norwegian, though. "

 

Your argument of "decreasing service while charging more", while factual, is a trope as it relies on conflating the two distinct actions as though they are one. (This is the point that PartyPlannerLady was trying to make.)

 

(For this example, I'm going to use made-up numbers) Lets say that NCL charged $18 per day for the DSC and offered 2X daily service. Then NCL raises the DSC to $20 per day and reduces to 1X daily service. You try to villify by calling this "decreasing service while charging more".

 

However...

 

Lets say that instead of doing the above, NCL raised the DSC to $24 per day and kept the 2X daily service. Once that change sets in...on a subsequent date NCL announces that they are reducing daily service to 1X per day AND they are cutting the DSC from $24 down to $20 (Reducing service while reducing the charge).

 

Now you can't make the "decreasing service while charging more" argument...although, in the end, both scenarios end in the exact same place.

 

IOW, yes the cost went up, but not up as much as it might have to in order to provide 2X service.

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2 hours ago, cruiseny4life said:

If you say so. I believe the facts will show otherwise. 

 

From NCL's website - the service charge (onboard, discretionary, daily, whatever) increased on January 1, 2023. 

 

image.thumb.png.d8cd6ffa352ef9b2c86f686905f3f23e.png

Source: https://www.ncl.com/faq#!#what-is-onboard-service-charge

 

From an online publication dated January 4, 2023 - this states in the month of January, Norwegian Cruise Line will reduce housekeeping service from twice a day to once a day. 

 

Here's a link to Travel Market Report: https://www.travelmarketreport.com/articles/ /Cruises/articles/norwegian-cruise-line-trims-stateroom-cleaning-service

 

image.thumb.png.d55a7e8cd3f3e7613429a3908fa44ac7.png

 

And, Travel Weekly: https://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-cutting-back-cabin-service

 

image.thumb.png.db85610a4c8572028b85724a5a4eb175.png

 

More sources:

 

The Street - https://www.thestreet.com/travel/after-raising-fees-norwegian-cruise-line-cuts-services

Cruise Critic - https://www.cruisecritic.com/articles/cabin-service-how-often-is-your-cruise-ship-stateroom-cleaned

Crew Center - https://crew-center.com/norwegian-cruise-line-reduce-stateroom-cleaning-services

 

Now, if you want to believe the gobbledygook about "environmental efforts," then feel free. But, gosh, I've got a cruise ship off the coast of Africa I'd like to see you a room on! It'll be yours forever!

 

The timeframe in which two events occur does not in and of itself indicate any correlation what so ever.  If I am out and about and have a car accident, then when I get home I find my cat died while I was away, did my cat died from a car acident?

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6 minutes ago, PartyPlannerLady said:

 

The timeframe in which two events occur does not in and of itself indicate any correlation what so ever.  If I am out and about and have a car accident, then when I get home I find my cat died while I was away, did my cat died from a car acident?

If that's what you say. I'll certainly not change my mind that the entire reason for the change is NCL attempting to save money by not hiring as many staff members. Forum members can read the articles I posted and your words. I'm sure most will see causation. 

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On 7/24/2024 at 8:53 AM, BirdTravels said:

First, you are replying to, and picking a fight with a post made a year and a half ago. 
 

We cruise a half dozen times a year and take the time to get to know our stewards. They are not our servants, they are there doing a job to help make our cruise wonderful. And, when asked, they are always very frank and honest about their working conditions before and after the change. 
 

We usually tip them an extra $20ish per day at the end of the cruise. 

The OP was March 2023 but the topic was reopened by someone other than me. FYI

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1 hour ago, Hockeydad1972 said:

The OP was March 2023 but the topic was reopened by someone other than me. FYI

O.K., but you were still replying to and picking a fight with a post made a year and a half ago. 

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17 hours ago, cruiseny4life said:

If that's what you say. I'll certainly not change my mind that the entire reason for the change is NCL attempting to save money by not hiring as many staff members. Forum members can read the articles I posted and your words. I'm sure most will see causation. 

 

I am sure some will ASSUME a causation when in all actuality there is nothing that indicates one exists.  As I said earler, event  A and event B happening at the same time or in short order, in no way indicates that the two events are related.  It is a very poor assumption to believe a relationship exists based on that alone but sadly an assumption that many will make.

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7 hours ago, BirdTravels said:

O.K., but you were still replying to and picking a fight with a post made a year and a half ago. 

 

I do not see anyone picking a fight.  I merely see people pointing out the falacies with many assumptions,

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7 hours ago, BirdTravels said:

O.K., but you were still replying to and picking a fight with a post made a year and a half ago. 

 

Now use that logic to pick apart the argument made in post #81 which (highlighted in green) uses three sources from January 2023...two months BEFORE this thread was created...in order to try to make a point today.

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1 hour ago, PartyPlannerLady said:

It is a very poor assumption to believe a relationship exists based on that alone but sadly an assumption that many will make.

You say sadly. I say triumphantly! 🤡

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I've definitely seen a slight decrease in morale among the cabin stewards since the change. My wife and I enjoy chatting with our steward each cruise (although briefly, because we know he's busy), but I don't like to pry. However, it's clear that they are working hard. Overworked? Maybe. I do think @Capitan Obvious makes a good point regarding correlation not equaling causation, though. The cruise industry is, in my opinion, still reeling from the costly effects of the pandemic, and it's a very competitive industry (not just among cruise lines, but also vis-a-vis land based vacation options). They're in a tough spot. I personally would prefer that the prices not increase and then allow passengers to tip their stewards extra, on a voluntary basis, versus raising cabin prices (potentially substantially) in order to lighten the load on the stewards, because that could well price some people out altogether.

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8 hours ago, cruiseny4life said:

You say sadly. I say triumphantly! 🤡

 

Highly illogically since nothing at all about the timing of two events occurring at the or near the same time in and of itself even slightly indicates any causal relationship.  If a friend dies on the day a solar eclipse happens, do yu ASSUME that the eclipse caused your friend's death? 

i would hope not, it would be silly, just as assuming that the two events being discussed in this thread are related solely on them happening within short order.  It sounds as if you are either reading more into my posts than is being saird or the entire discussion is going way over your head.

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Posted (edited)

We greatly prefer the once a day service. We like being able to come back from a busy day ashore and just dump stuff on the bed, shower, and go to dinner without having to “clean up” so the cabin steward can turn down the bed without disrupting our shopping and stuff. 
 

A good steward will swing by while off duty to take the daily program off the “tree mail” and place it in your cabin. A nice touch to ensure they get the $150 extra in that we leave. 

Edited by BirdTravels
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51 minutes ago, PartyPlannerLady said:

 

Highly illogically since nothing at all about the timing of two events occurring at the or near the same time in and of itself even slightly indicates any causal relationship.  If a friend dies on the day a solar eclipse happens, do yu ASSUME that the eclipse caused your friend's death? 

i would hope not, it would be silly, just as assuming that the two events being discussed in this thread are related solely on them happening within short order.  It sounds as if you are either reading more into my posts than is being saird or the entire discussion is going way over your head.

I fully understand the discussion points.

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