howiefrommd Posted May 8, 2023 #1 Share Posted May 8, 2023 We have the above included on our 94 day grand Asia cruise. I have searched around and cannot seem to identify what that actually is. When I go into the HA site it offers me a “Premium Internet Package “ for $ 759.99. Does anyone have any guidance or advice? Thanks in advance. Howie Link to comment Share on other sites More sharing options...
CruiserBruce Posted May 9, 2023 #2 Share Posted May 9, 2023 Its not the "Signature Internet Package"...its either the Surf or Premium Internet Package: https://www.hollandamerica.com/en_US/onboard-packages/cruise-ship-wifi.html Its the Signature Beverage Package. Link to comment Share on other sites More sharing options...
howiefrommd Posted May 9, 2023 Author #3 Share Posted May 9, 2023 This is what HA sent my TA: Special Services Description Pre-Paid Crew Appreciation Promo Unlimited Luggage Delivery Service Signature Internet Package Initial In-Suite Liquor Set Up Welcome Onboard Bottle Of Sparkling Complimentary Exc Tour One Comp In-Suite Bottled Water & Soda Link to comment Share on other sites More sharing options...
CruiserBruce Posted May 9, 2023 #4 Share Posted May 9, 2023 17 minutes ago, howiefrommd said: This is what HA sent my TA: Special Services Description Pre-Paid Crew Appreciation Promo Unlimited Luggage Delivery Service Signature Internet Package Initial In-Suite Liquor Set Up Welcome Onboard Bottle Of Sparkling Complimentary Exc Tour One Comp In-Suite Bottled Water & Soda Could this be something your travel agent has set up? Or possibly it being a "Grand" cruise has some extra benefits, like the initial in suite liquor set up? The sparkling wine usually comes with a Neptune Suite...but again, maybe on the Grand level cruise? It looks like maybe there is a mash up of the copy/pasting of the info, like this line: "Welcome Onboard Bottle Of Sparkling Complimentary Exc Tour One". But I still have not heard of a "Signature Internet Package". I think for your cruise its supposed to be "Premium". Link to comment Share on other sites More sharing options...
oakridger Posted May 9, 2023 #5 Share Posted May 9, 2023 (edited) It sounds like amenities for the World Cruise. Somehow, they changed the name of the internet package or came up with a new name for the World Cruise internet package!! Your TA can call HAL to get the details about what it really is they are offering. HAL needs to proofread better and be consistent. Here are the World Cruise Amenities for 2025 listed on the HAL website today: Grand World Voyage Early Booking Benefits (hollandamerica.com) Have a great cruise in 2025!!! ~Nancy P.S. OOps!! Typing at same time as @CruiserBruce Edited May 9, 2023 by oakridger Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted May 9, 2023 #6 Share Posted May 9, 2023 It seems as if there could still be a difference between what they term the "signature package" and the "premium package", which supposedly gives better connectivity. Better to ask. Link to comment Share on other sites More sharing options...
alwaysfrantic Posted May 9, 2023 #7 Share Posted May 9, 2023 9 hours ago, CruiserBruce said: Its not the "Signature Internet Package"...its either the Surf or Premium Internet Package: https://www.hollandamerica.com/en_US/onboard-packages/cruise-ship-wifi.html Its the Signature Beverage Package. Thanks for this link. I see audio/video not supported in the included. Is that just for features like FaceTime? Or does it mean not being able to put things on Instagram? Link to comment Share on other sites More sharing options...
howiefrommd Posted May 9, 2023 Author #8 Share Posted May 9, 2023 Actually it gets a bit more wacky...from the HA site: Onboard Credit US$1,000 per person, Category PS US$750 per person, Categories SA-SB US$500 per person, Categoriess A-BC Prepaid Signature Internet Package (4,000 minutes per person) Prepaid Crew Appreciation One Complimentary Shore Excursion from the Collections of Holland America Line Unlimited Luggage Delivery Service (to/from San Diego only)✤ Initial In-suite Liquor Set-up (four bottles) "Welcome on Board" bottle of sparkling wine Link to comment Share on other sites More sharing options...
yerdua Posted May 9, 2023 #9 Share Posted May 9, 2023 Could this have something to do with the implementation of starlink? Link to comment Share on other sites More sharing options...
CruiserBruce Posted May 9, 2023 #10 Share Posted May 9, 2023 1 hour ago, alwaysfrantic said: Thanks for this link. I see audio/video not supported in the included. Is that just for features like FaceTime? Or does it mean not being able to put things on Instagram? Can't fully answer that...as we haven't done much more than e mail and read various things on board. But from observing others on board, it seems to allow some of that type of activity, but it may be hampered by available bandwidth at any given time. 1 Link to comment Share on other sites More sharing options...
Rare terrydtx Posted May 9, 2023 #11 Share Posted May 9, 2023 4 hours ago, alwaysfrantic said: Thanks for this link. I see audio/video not supported in the included. Is that just for features like FaceTime? Or does it mean not being able to put things on Instagram? Last year on the Oosterdam in Italy, we had the standard or surf Wi-Fi and it was only good for web surfing and was almost impossible to post to CC and would not allow FaceTime or Zoom calls. I upgraded to the Premium service and was able stream, FT, post on CC and more importantly use Wi-Fi calling on my cell phone. Link to comment Share on other sites More sharing options...
howiefrommd Posted May 9, 2023 Author #12 Share Posted May 9, 2023 Just spoke with HA and have somewhat (but not complete answer). It is the "Surf" that is included (for each person.) When I inquired about the verbiage about the 4,000 minutes, they were clueless. They said I would have to address this when on board. Link to comment Share on other sites More sharing options...
alwaysfrantic Posted May 9, 2023 #13 Share Posted May 9, 2023 3 hours ago, terrydtx said: Last year on the Oosterdam in Italy, we had the standard or surf Wi-Fi and it was only good for web surfing and was almost impossible to post to CC and would not allow FaceTime or Zoom calls. I upgraded to the Premium service and was able stream, FT, post on CC and more importantly use Wi-Fi calling on my cell phone. Thanks so much. Terry. How do the price the upgrade when onboard. Do both have to upgrade or just the one who needs more connectivity? Link to comment Share on other sites More sharing options...
YourWorldWithBill Posted May 10, 2023 #14 Share Posted May 10, 2023 7 hours ago, alwaysfrantic said: Thanks so much. Terry. How do the price the upgrade when onboard. Do both have to upgrade or just the one who needs more connectivity? You can upgrade one device, and you can change which device is using the upgrade during the voyage, just only one at a time. That's our plan. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted May 10, 2023 #15 Share Posted May 10, 2023 16 hours ago, alwaysfrantic said: Thanks so much. Terry. How do the price the upgrade when onboard. Do both have to upgrade or just the one who needs more connectivity? We upgraded in the Navigator app and only one has to upgrade. I upgraded and my wife, saw no need to do the same. Link to comment Share on other sites More sharing options...
yerdua Posted May 10, 2023 #16 Share Posted May 10, 2023 20 hours ago, terrydtx said: Last year on the Oosterdam in Italy, we had the standard or surf Wi-Fi and it was only good for web surfing and was almost impossible to post to CC and would not allow FaceTime or Zoom calls. I upgraded to the Premium service and was able stream, FT, post on CC and more importantly use Wi-Fi calling on my cell phone. Were you able to send and receive texts with the premium service? I hate being limited to Facebook messenger to keep in contact with family and our dog sitter. Link to comment Share on other sites More sharing options...
Rare terrydtx Posted May 10, 2023 #17 Share Posted May 10, 2023 53 minutes ago, yerdua said: Were you able to send and receive texts with the premium service? I hate being limited to Facebook messenger to keep in contact with family and our dog sitter. Yes no problem with premium, but I used it with the Wi-Fi calling settings on and the phone in airplane mode. Link to comment Share on other sites More sharing options...
Rare POA1 Posted May 10, 2023 #18 Share Posted May 10, 2023 19 hours ago, howiefrommd said: Just spoke with HA and have somewhat (but not complete answer). It is the "Surf" that is included (for each person.) When I inquired about the verbiage about the 4,000 minutes, they were clueless. They said I would have to address this when on board. They haven't really had the per minute package in years. I want to say 2015 or so. However, there are still remnants on the HAL site. For example, there are places where it still refers to 5* Mariners getting 100 free minutes, but I think they now get a $ or % discount. I'm only 4 stars, so I know not of these wondrous things. 😉 Link to comment Share on other sites More sharing options...
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