Rare Keith1010 Posted June 9, 2023 #1 Share Posted June 9, 2023 Some of us were on a webinar with Crystal for the Agency we book with. Some really good information was covered, some from a Q&A session we had. I've heard from several people already who were on the Webinar and these two words echo and include my feeling Very exciting. What we have loved about Crystal is returning along with enhancements of the product. 80%+ of the crew returning. That is wonderful as I've noted in the past. Crystal Society 5% savings through end of July. After that 2.5%. One cocktail party per sailing once you are on your second sailing. Milestone recognition at various levels and exclusive on board events on selected sailings. Crystal Society Recognition Pins. They know how many milestones you have completed but they don't know what you used or didn't use so unused milestones can't be used. White Night Returning. Herbert The Jeweler is returning. New linens in all rooms even those that are not being refurbished plus other touchups. Spas will be new. Fitness Equipment will be upgrades as need with Technogym. I am sure that others on the webcam can add to this. I am adding the information posted by krb1000. $500 air credits are combinable with the 5% Crystal Society discount and B2B discounts…and the answer is yes!!! Just book by July 31 Keith 6 2 Link to comment Share on other sites More sharing options...
barcrab Posted June 9, 2023 #2 Share Posted June 9, 2023 What about the mattresses? We were on the Symphony January 2022 and felt the mattress was in desperate need of replacement! Link to comment Share on other sites More sharing options...
TER777 Posted June 9, 2023 #3 Share Posted June 9, 2023 Airport to port transfers will be provided to those purchasing cruise air and be separately available for purchase for those doing their own air. 1 1 Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 9, 2023 Author #4 Share Posted June 9, 2023 1 minute ago, barcrab said: What about the mattresses? We were on the Symphony January 2022 and felt the mattress was in desperate need of replacement! Not sure. Keith Link to comment Share on other sites More sharing options...
krb1000 Posted June 9, 2023 #5 Share Posted June 9, 2023 It was so touching to hear Captain Bierger speak so fondly about the crew and Crystal guests. And for him to confirm that more than 80% of the folks who make Crystal-Crystal will be returning !! So excited!!! 6 1 Link to comment Share on other sites More sharing options...
History&Wine Posted June 9, 2023 #6 Share Posted June 9, 2023 So 80% of the crew will be returning. And it should be noted that Crystal could not employ 100% of the OC crew since there will be fewer pax. Seems to me that the naysayers who said this could not happen owe @Keith1010 an apology... As always, Keith is the answer man for Crystal....Old or New. 13 1 Link to comment Share on other sites More sharing options...
TRIPACIAN Posted June 9, 2023 #7 Share Posted June 9, 2023 Key question, is Louis Armstrong going to sing What a Wonderful World on sail away? That would make it complete. 7 Link to comment Share on other sites More sharing options...
krb1000 Posted June 9, 2023 #8 Share Posted June 9, 2023 19 minutes ago, TRIPACIAN said: Key question, is Louis Armstrong going to sing What a Wonderful World on sail away? That would make it complete. Steve, someone did ask that question…and yes, we will hear Louis sing at sail away😊 9 Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 9, 2023 Author #9 Share Posted June 9, 2023 To add to Kathie if I heard it right they will also be adding something too but I'll have to rewatch this when we get the recorded webinar. They also touched on some other items. If you take the full World Cruise you won't be charged for additional visits to Specialty Restaurants. On segments it will be based on the length of the segment as it is on other voyages. Keith Link to comment Share on other sites More sharing options...
Txcotn Posted June 9, 2023 #10 Share Posted June 9, 2023 Keith, any chance you will post a link to the webinar? Link to comment Share on other sites More sharing options...
Rare Stickman1990 Posted June 9, 2023 #11 Share Posted June 9, 2023 (edited) 8 minutes ago, suzeluvscruz said: Keith, any chance you will post a link to the webinar? That would be advertising a TA wouldn’t it? I’ve sent you a link to it along with a copy of all the written Q&A’s - it was interesting how many of the answers (even from Crystal staff) were inconsistent with info already released and published Edited June 9, 2023 by Stickman1990 1 Link to comment Share on other sites More sharing options...
Txcotn Posted June 9, 2023 #12 Share Posted June 9, 2023 1 minute ago, Stickman1990 said: That would be advertising a TA wouldn’t it? Whoops, I didn’t think of that 🫣 1 Link to comment Share on other sites More sharing options...
sullaRaffaello Posted June 10, 2023 #13 Share Posted June 10, 2023 8 hours ago, Keith1010 said: $500 air credits are combinable with the 5% Crystal Society discount and B2B discounts…and the answer is yes!!! Just book by July 31 I have both those discounts, yet my agent said that Crystal told her I was not eligible for the air credit. The only other credit I can think of that may disqualify it is the $250 for having made a deposit on February 1st. Anybody have any other ideas? Link to comment Share on other sites More sharing options...
Rare May B Posted June 10, 2023 #14 Share Posted June 10, 2023 2 hours ago, sullaRaffaello said: I have both those discounts, yet my agent said that Crystal told her I was not eligible for the air credit. The only other credit I can think of that may disqualify it is the $250 for having made a deposit on February 1st. Anybody have any other ideas? It’s for new bookings only. You can cancel and rebook, but I don’t know if there would be an admin. fee. Plus, if your category is on a wait-list basis only, I suppose there are ways it could get messed up and you wouldn’t be able to get the same category. Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 10, 2023 Author #15 Share Posted June 10, 2023 I wish I could share the webinar but I can't because it was TA related. By the way the same was true with one for Explora Journey from sometime last year where I could only refer to it. I was very pleased with how questions got answered. Most of the Q&A actually was addressed via silent question and answers. I found that what was shared was quite good. There were a few incorrect pieces of information but by and large they were corrected when the verbal questions were asked and covered. One of the silent questions was one I asked that anyone who is booked on the first cruise might want to know. I asked when the cruise documents would be sent out. They will be sent out in early July for the July 31 cruise and my impression is by e-mail. They also said for many they will also be reflected in my account. As to What A Wonderful World they will play it but there will also be some surprises so let's see what that is like. And this leads me to another thought. Some of our member have sailed Crystal for a very long time and for me on my very first Crystal cruise there were many things I didn't know. By not knowing everything IMHO it adds to the excitement before you cruise and when you board and are cruising. Just like a surprise birthday party or that surprise gift sometimes it is nice to just be a newbie and be surprised. I know when we took our first Crystal River Cruise never having taken a river cruise before there was the element of surprise and that first and only Cruise on Endeavor had a lot of excitement too. I feel the same way now. Will everything be perfect? No. Have everything been perfect? No. But overall I do believe they are talking much of what most of us enjoyed and adding in new ingredients which hopefully many will enjoy as well. Bags packed. Ready to go. Can't wait. And yes lots of crew are returning which as I've said for months says great deal about the crew, the new company and the Crystal Society members. Keith Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 10, 2023 Author #16 Share Posted June 10, 2023 I wanted to add that yesterday we saw a combination of OC and NC with the personnel who were on the webinar. For example, Bernie Lepold who is and was SVP for Hotel Operators was there as was Captain Birger Vorland. At the same time we saw and heard from Fernando Barroso de Olivieira who will Chairman and Brands Ambassador for Crystal along with Jackie Barney, SVP Sales and Marketing new to NC and helping with the Q&A's PR Director Robyn Finch Fink also new to NC. The same is true for several land based executives and their people. If you didn't know it, one would think they had been together for much longer and that even those new to Crystal had been there for years as they have an appreciation for OC. Keith Link to comment Share on other sites More sharing options...
vistaman Posted June 10, 2023 #17 Share Posted June 10, 2023 Good to hear about the loyalty program ; my 20 th cruise was on Crystal Esprit and they were not doing celebrations on her said by the hotel director it was also the one and onliest time when😄 i was the pax with the most sailings that will not happen again I suppose I hope 2025 is coming out very soon when the closing down was there I unfortunately had 6 bookings Link to comment Share on other sites More sharing options...
vistaman Posted June 10, 2023 #18 Share Posted June 10, 2023 I wish new C finally would get rid of some very boring lecturers lasting there for ages and talking about the same aannounced as " professors ambassadors generals leading journalists " ??? also of some singers and entertainers with a cracking voice or doing acts suitable for a parish wellfare Link to comment Share on other sites More sharing options...
Zele Posted June 10, 2023 #19 Share Posted June 10, 2023 5 hours ago, Keith1010 said: One of the silent questions was one I asked that anyone who is booked on the first cruise might want to know. I asked when the cruise documents would be sent out. They will be sent out in early July for the July 31 cruise and my impression is by e-mail. They also said for many they will also be reflected in my account. Keith Keith, It is good that the cruise documents will be emailed out to guests but what about the luggage labels / tags? The luggage labels / tags from old Crystal were quite sturdy that could withstand rough treat at airports, not so anything printed at home. Rod Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted June 10, 2023 Author #20 Share Posted June 10, 2023 4 minutes ago, Zele said: Keith, It is good that the cruise documents will be emailed out to guests but what about the luggage labels / tags? The luggage labels / tags from old Crystal were quite sturdy that could withstand rough treat at airports, not so anything printed at home. Rod Rod, Excellent point. I will be sure to ask about this to see if they will be provided ahead of time or at the pier. Keith Link to comment Share on other sites More sharing options...
Texas Tillie Posted June 10, 2023 #21 Share Posted June 10, 2023 2 hours ago, Keith1010 said: Rod, Excellent point. I will be sure to ask about this to see if they will be provided ahead of time or at the pier. Keith I'm putting $5 on no luggage tags, get them at the port. That's what Silversea is doing now. It won't be long until we know for sure! Patty Link to comment Share on other sites More sharing options...
ivyleaguegent Posted June 10, 2023 #22 Share Posted June 10, 2023 Has anyone heard whether the ballroom dancing in the evening will be returning? Link to comment Share on other sites More sharing options...
TER777 Posted June 10, 2023 #23 Share Posted June 10, 2023 33 minutes ago, ivyleaguegent said: Has anyone heard whether the ballroom dancing in the evening will be returning? They’ve said so including dance classes and Ambassador Hosts. Link to comment Share on other sites More sharing options...
JusttheTwoofUs Posted June 10, 2023 #24 Share Posted June 10, 2023 Was there anything said about visitors? I'm aware that during the pandemic it was not allowed, but I'm wondering if they said anything about even considering allowing visitors on board again? Link to comment Share on other sites More sharing options...
Zele Posted June 10, 2023 #25 Share Posted June 10, 2023 2 hours ago, Texas Tillie said: I'm putting $5 on no luggage tags, get them at the port. That's what Silversea is doing now. It won't be long until we know for sure! Patty Patty, I hope not as it could mean further delays in getting onboard as passengers will have to hang around longer to complete luggage tags or some other form of identification. But, as you say we will soon find out. Rod Link to comment Share on other sites More sharing options...
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