TER777 Posted November 8, 2023 #226 Share Posted November 8, 2023 PO finally delivered yesterday’s and today’s mail. Got the check! 2 Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted November 8, 2023 #227 Share Posted November 8, 2023 (edited) 1 hour ago, BWIVince said: this is just a first phase payment that gave people a set chunk back while the process slowly winds through its natural course for the next year or two. From the accompanying letter: Which pretty much sums up the situation. Can't get much clearer than this, IMO. Also, IMO, they have done a pretty good job in keeping things organized and on track. Personally, I would rather have things done slowly but effectively than rushed and haphazard. Others may have a different opinion. Edited November 8, 2023 by FlyerTalker 3 Link to comment Share on other sites More sharing options...
BWIVince Posted November 8, 2023 #228 Share Posted November 8, 2023 4 hours ago, FlyerTalker said: From the accompanying letter: Which pretty much sums up the situation. Can't get much clearer than this, IMO. Also, IMO, they have done a pretty good job in keeping things organized and on track. Personally, I would rather have things done slowly but effectively than rushed and haphazard. Others may have a different opinion. I agree 100 percent on both points. In reality MM&A has little control of the timeline and has to trudge through open-ended processes like disputes and court approvals. They’ve done a good job of organizing things and trying to reign in potential fraud in things like chargebacks and claims, within reason. I’ve been impressed — it’s a tough job. Vince Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted November 8, 2023 #229 Share Posted November 8, 2023 Someone who lives outside the USA posted this on another site: I received an email from them together with a form and a letter explaining how they will pay: Option 1: If you reside in Canada, the United States, or Mexico, a check will be issued as your payment method once we have your complete mailing address. Please assist us by responding to this email with your claim number and the correct mailing address. Option 2: If you currently reside outside of the United States, Canada, or Mexico, distributions will be made via wire transfer. To proceed, we require your wire transfer information. You can find the necessary form attached to this email. Kindly complete the form with all the requested details and return it to us via email. Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted November 8, 2023 #230 Share Posted November 8, 2023 10 hours ago, FlyerTalker said: From the accompanying letter: Which pretty much sums up the situation. Can't get much clearer than this, IMO. Also, IMO, they have done a pretty good job in keeping things organized and on track. Personally, I would rather have things done slowly but effectively than rushed and haphazard. Others may have a different opinion. I agree. I think the key is getting it right and if that means taking longer that is fine but not going at too slow a pace to be wasting money. I believe they found a good balance. I also appreciated their website. Keith Link to comment Share on other sites More sharing options...
Rare travelberlin Posted November 8, 2023 #231 Share Posted November 8, 2023 4 hours ago, Keith1010 said: Someone who lives outside the USA posted this on another site: I received an email from them together with a form and a letter explaining how they will pay: Option 1: If you reside in Canada, the United States, or Mexico, a check will be issued as your payment method once we have your complete mailing address. Please assist us by responding to this email with your claim number and the correct mailing address. Option 2: If you currently reside outside of the United States, Canada, or Mexico, distributions will be made via wire transfer. To proceed, we require your wire transfer information. You can find the necessary form attached to this email. Kindly complete the form with all the requested details and return it to us via email. Yes. We have received this email today. 👍 Ivi 2 1 Link to comment Share on other sites More sharing options...
BWIVince Posted November 8, 2023 #232 Share Posted November 8, 2023 Are there any instructions for submitting the bank information in an encrypted or secure manner? I hope they're not asking people to just email a regular doc as an attachment? Vince Link to comment Share on other sites More sharing options...
Rare travelberlin Posted November 8, 2023 #233 Share Posted November 8, 2023 4 hours ago, BWIVince said: Are there any instructions for submitting the bank information in an encrypted or secure manner? I hope they're not asking people to just email a regular doc as an attachment? Vince Is not encrypted. But I do not think that the information required would be a security problem. Let’s hope is not. Ivi 2 Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted November 8, 2023 #234 Share Posted November 8, 2023 21 minutes ago, travelberlin said: Is not encrypted. But I do not think that the information required would be a security problem. Let’s hope is not. Ivi I agree. It would not thrill me to send it this way but then again all of this is on a check at least in the USA. This is why I go out of my way never to write checks anymore. Keith Link to comment Share on other sites More sharing options...
Rare FlyerTalker Posted November 9, 2023 #235 Share Posted November 9, 2023 6 hours ago, Keith1010 said: I agree. It would not thrill me to send it this way but then again all of this is on a check at least in the USA. This is why I go out of my way never to write checks anymore. My account has a requirement for a two-form authentication to wire any money out. As for if someone wants to wire money in......sure, feel free to do so at any time! 😀 2 4 Link to comment Share on other sites More sharing options...
cruise_loverinlaval Posted November 9, 2023 #236 Share Posted November 9, 2023 Hello, we received our check this morning! 100% money back! We are ready to cruise again! 2 Link to comment Share on other sites More sharing options...
crickette Posted November 10, 2023 #237 Share Posted November 10, 2023 3 hours ago, cruise_loverinlaval said: Hello, we received our check this morning! 100% money back! We are ready to cruise again! Laval, QC? If so, congrats. I think you are the first Canadian to report. Merci. Link to comment Share on other sites More sharing options...
quiet cruiser Posted November 10, 2023 #238 Share Posted November 10, 2023 Received check earlier this week. Impressed with Moecker and Associates’ accountants. I had originally received credit back for 2 small deposits on credit card, then later was rebilled for one of the amounts. Check was for that amount plus the onboard charge when I booked during my last cruise with OC, so 100% refunded in one form or another. 2 Link to comment Share on other sites More sharing options...
Rare travelberlin Posted November 10, 2023 #239 Share Posted November 10, 2023 Good to know so many are receiving their checks. I am hopeful that it will not take long for us outside the USA to receive our money via wire transfer. I will check next week. Ivi 2 Link to comment Share on other sites More sharing options...
mcshane Posted November 11, 2023 #240 Share Posted November 11, 2023 This is very interesting. I received the email this week (I’m outside the US) and assumed it was a scam, as the address looked dodgy (infocc@moecker-crystal.com, rather than moecker.com) and I didn’t think a reputable company would expect me to provide bank details in such a manner. Everyone here seems to think it’s legit, am I right? Link to comment Share on other sites More sharing options...
cruise_loverinlaval Posted November 11, 2023 #241 Share Posted November 11, 2023 2 hours ago, mcshane said: This is very interesting. I received the email this week (I’m outside the US) and assumed it was a scam, as the address looked dodgy (infocc@moecker-crystal.com, rather than moecker.com) and I didn’t think a reputable company would expect me to provide bank details in such a manner. Everyone here seems to think it’s legit, am I right? Hi, this is the email address that sent me the email to inform me that we will receive our check. We received the check in the mail November 9. Link to comment Share on other sites More sharing options...
Rare travelberlin Posted November 11, 2023 #242 Share Posted November 11, 2023 5 hours ago, mcshane said: This is very interesting. I received the email this week (I’m outside the US) and assumed it was a scam, as the address looked dodgy (infocc@moecker-crystal.com, rather than moecker.com) and I didn’t think a reputable company would expect me to provide bank details in such a manner. Everyone here seems to think it’s legit, am I right? The email address seems to be legit. I had received an email from them before. Ivi Link to comment Share on other sites More sharing options...
Whipsnade Posted November 11, 2023 #243 Share Posted November 11, 2023 Still waiting for ck in NYC. No mail today. Vet holiday. Maybe Monday. Link to comment Share on other sites More sharing options...
litigator Posted November 12, 2023 #244 Share Posted November 12, 2023 3 hours ago, Whipsnade said: Still waiting for ck in NYC. No mail today. Vet holiday. Maybe Monday. 3 hours ago, Whipsnade said: Still waiting for ck in NYC. No mail today. Vet holiday. Maybe Monday. Received our check in NYC on Tuesday. daniel Link to comment Share on other sites More sharing options...
TER777 Posted November 12, 2023 #245 Share Posted November 12, 2023 Unfortunately, Moecker still has the same two errors re my claims that I reported to them several times months ago (Alaska cruise refund applied by them to a Miami cruise etc). Any contact suggestions of an actual person who can focus on this? Link to comment Share on other sites More sharing options...
Rare Roland4 Posted November 15, 2023 #246 Share Posted November 15, 2023 On 11/9/2023 at 8:11 PM, crickette said: Laval, QC? If so, congrats. I think you are the first Canadian to report. Merci. We received ours in today's mail, so they are finally getting to Canada!! 2 Link to comment Share on other sites More sharing options...
cruise_loverinlaval Posted November 16, 2023 #247 Share Posted November 16, 2023 16 hours ago, Roland4 said: We received ours in today's mail, so they are finally getting to Canada!! As Canadians, we received our check on November 9, 2023! 1 Link to comment Share on other sites More sharing options...
Whipsnade Posted November 18, 2023 #248 Share Posted November 18, 2023 Still waiting in NYC. Guess I will be giving Moecker a call on Monday. Link to comment Share on other sites More sharing options...
vistaman Posted November 18, 2023 #249 Share Posted November 18, 2023 On 11/8/2023 at 10:31 AM, Keith1010 said: Someone who lives outside the USA posted this on another site: I received an email from them together with a form and a letter explaining how they will pay: Option 1: If you reside in Canada, the United States, or Mexico, a check will be issued as your payment method once we have your complete mailing address. Please assist us by responding to this email with your claim number and the correct mailing address. Option 2: If you currently reside outside of the United States, Canada, or Mexico, distributions will be made via wire transfer. To proceed, we require your wire transfer information. You can find the necessary form attached to this email. Kindly complete the form with all the requested details and return it to us via email. yes , I got the same and sent yesterday after my Regent cruise curious when the money is due to be received Link to comment Share on other sites More sharing options...
Rare Roland4 Posted November 19, 2023 #250 Share Posted November 19, 2023 Our dinner this evening at Trulucks Miami, courtesy of Moecker and Associates. We would have had the same meal anyway, but it tasted so much better knowing it was paid for with money we never thought we would ever see again!!!!! We board Oceania Vista tomorrow for 12 nights in the Caribbean. 7 Link to comment Share on other sites More sharing options...
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