Sugarlandsooner Posted July 6, 2023 #1 Share Posted July 6, 2023 We board the Symphony in 3 weeks in Rome and I can't access our reservation in the app. Website works fine but everytime I try to get in on the app I get a message that they can't "link this cruise right now". Anyone have similar issues? Thank you! Link to comment Share on other sites More sharing options...
Rare S.A.M.J.R. Posted July 6, 2023 #2 Share Posted July 6, 2023 Have you tried rebooting your device? Link to comment Share on other sites More sharing options...
soremekun Posted July 7, 2023 #3 Share Posted July 7, 2023 If that doesn't work, log out and log back in. If that doesn't work, clear the app data and log back in. Link to comment Share on other sites More sharing options...
smokeybandit Posted July 7, 2023 #4 Share Posted July 7, 2023 I thought the app didn't work well for that cruise since it has two embarkation points. 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 7, 2023 #5 Share Posted July 7, 2023 Try to delete the app from your phone, deleting accompanying data, then reinstall the app. 1 Link to comment Share on other sites More sharing options...
Sugarlandsooner Posted July 7, 2023 Author #6 Share Posted July 7, 2023 Deleted the app and reinstalled, works perfectly. Thank you all! Link to comment Share on other sites More sharing options...
ARandomTraveler Posted July 7, 2023 #7 Share Posted July 7, 2023 I had that happen a couple days ago. Turned out there was an update available and that fixed it for me. Link to comment Share on other sites More sharing options...
Rare twangster Posted July 7, 2023 #8 Share Posted July 7, 2023 Unfortunately the app doesn't work well for interport passengers boarding in Italy. Royal IT hasn't understood this is a thing quite yet. 1 Link to comment Share on other sites More sharing options...
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