Ronnieslady Posted August 6, 2023 #51 Share Posted August 6, 2023 19 minutes ago, AnyMajorCruiseDude said: Since the restart. Long before June as some one else reported. Started at least a year ago. Have been on the newer ships with concierge lounge which is superior, but having a specific person to advocate for us has been great! ETA: looking back at cruise history, ad aearly as March 2022 on the Grand Thanks Link to comment Share on other sites More sharing options...
Rare dlh015 Posted August 6, 2023 #52 Share Posted August 6, 2023 We had a concierge on the Regal in June 2022...she was great! (And there is a lounge on the Regal...it was great too...) Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted August 7, 2023 #53 Share Posted August 7, 2023 Today I am unable to order direct from tv. It takes me to an instructional video on how to order from the app. I can no longer see my state room folio either. It tells me to look at the app. On the positive side, it only took 15 minutes to get a pizza delivered to my room after ordering from the app. 2 6 Link to comment Share on other sites More sharing options...
JF - retired RRT Posted August 7, 2023 #54 Share Posted August 7, 2023 On 8/5/2023 at 4:57 PM, Thrak said: Holy Cow! I can't believe they actually brought out that large assortment of "extras" for you to choose from. That's quite excellent service for a lunch in MDR. On one of our most recent cruises, I ordered Chicken Korma (again due to @PescadoAmarillo). I love it!! The waiter brought the rice/chicken part without the extras. I had to ask for them. He was confused. So, I named a few of them and that's what he brought. Oh well, at least it was the add ons that I prefer. 2 Link to comment Share on other sites More sharing options...
Rare c-boy Posted August 7, 2023 #55 Share Posted August 7, 2023 20 minutes ago, AnyMajorCruiseDude said: Today I am unable to order direct from tv. It takes me to an instructional video on how to order from the app. I can no longer see my state room folio either. It tells me to look at the app. On the positive side, it only took 15 minutes to get a pizza delivered to my room after ordering from the app. 🤣 awww, there ya jinxed it. 2 2 Link to comment Share on other sites More sharing options...
Rare New2cruise2022 Posted August 8, 2023 #56 Share Posted August 8, 2023 3 hours ago, AnyMajorCruiseDude said: Today I am unable to order direct from tv. It takes me to an instructional video on how to order from the app. I can no longer see my state room folio either. It tells me to look at the app. On the positive side, it only took 15 minutes to get a pizza delivered to my room after ordering from the app. That’s impressive speed. Was it hot? Was it fresh? Link to comment Share on other sites More sharing options...
CruzeQueen2 Posted August 8, 2023 Author #57 Share Posted August 8, 2023 I ordered room service as well, via the phone yesterday. It came quickly and was hot and fresh. Ordering on the phone will suffice for now. The TV menus may return as the new roll out proceeds. 3 Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted August 8, 2023 #58 Share Posted August 8, 2023 48 minutes ago, New2cruise2022 said: That’s impressive speed. Was it hot? Was it fresh? Hot and fresh 2 Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted August 8, 2023 #59 Share Posted August 8, 2023 Will order again tomorrow while scenic glacier cruising. 1 Link to comment Share on other sites More sharing options...
Rare New2cruise2022 Posted August 8, 2023 #60 Share Posted August 8, 2023 9 minutes ago, AnyMajorCruiseDude said: Hot and fresh And it was included in your standard fare? 1 Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted August 8, 2023 #61 Share Posted August 8, 2023 1 minute ago, New2cruise2022 said: And it was included in your standard fare? I am om premier package, but it said complementary when I ordered. It may change next cruise. 1 Link to comment Share on other sites More sharing options...
Rare New2cruise2022 Posted August 8, 2023 #62 Share Posted August 8, 2023 1 hour ago, AnyMajorCruiseDude said: I am om premier package, but it said complementary when I ordered. It may change next cruise. I will be on Premier when I cruise. In theory, if casual dining is unlimited, including this would make sense. But it isn’t rare for a policy to not make sense. Link to comment Share on other sites More sharing options...
Scotmay Posted August 8, 2023 #63 Share Posted August 8, 2023 To those of you on the Crown today, how is the ship. I am about to book, but kept hearing of missing ports etc., because of loss of one engine! Link to comment Share on other sites More sharing options...
dockman Posted August 8, 2023 #64 Share Posted August 8, 2023 10 minutes ago, Scotmay said: To those of you on the Crown today, how is the ship. I am about to book, but kept hearing of missing ports etc., because of loss of one engine! 21 days in june...not a hint of engine problems....overall ship is in good shape and service was good for me....i spent a LOT of time by the outrigger pool at the back of the ship which was rarely crowded and had great views and overall peace and quiet...never ceases to amaze me how many people seem to spend so much time on an alaska cruise sitting inside in bars etc rather than outside looking at the scenery...but good for me that they do as it means less hassle for those who prefer the outside....the overall scenery while cruising alaska can be really special....just sit and try and imagine what is a few miles or a few hundred miles on the other side of the mountains where there are no roads, no people, just nature....i love it. 4 Link to comment Share on other sites More sharing options...
CruzeQueen2 Posted August 9, 2023 Author #65 Share Posted August 9, 2023 All good here on Crown. Staff is wonderful, ship looks fine. No propulsion issues that affect our speed nor missing ports. My bed is fine as well. 😆 1 Link to comment Share on other sites More sharing options...
chamima Posted August 9, 2023 #66 Share Posted August 9, 2023 On 8/7/2023 at 8:49 PM, CruzeQueen2 said: I ordered room service as well, via the phone yesterday. It came quickly and was hot and fresh. Ordering on the phone will suffice for now. The TV menus may return as the new roll out proceeds. Ordering on the phone works great when you know what you want and what is available. If seeing what's available isn't possible (via the TV or a paper menu) then how does one know what the choices are? 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted August 9, 2023 #67 Share Posted August 9, 2023 On 8/5/2023 at 4:53 PM, HaveDogWillTravel said: Well the bright spot is you’ve discovered my favorite lunch Chicken Korma! I do hope they have you “all” the toppings and the spicy mango chutney. Thanks to @PescadoAmarillofor turning me on to this lunch in one of her blogs. I’ve attached pictures from my July 1, 2023 sailing on the Emerald. But seriously that is HUGE removing the room service menus and the ability to order off the tv. Think about the demographics of folks who don’t have a smart phone and the message Princess is sending them. Wow just wow. I became pretty close to one of the gals who answered the room service line at the beginning when we first started sailing. She told me about passengers who have limited eyesight and can not use a phone and can only use the TV in a limited way ( all those pesky questions about toppings, sides, temp and so on make it challenging for them). She told me she didn’t mind and liked to help them but it did make it difficult to keep up with her job. And these sailings were a third to a half full. I can not imagine the challenges that crew is facing with Ocean now on full ships. I can tell you that was one of the best servings of Chicken Korma that I’ve ever had. Those condiments and sauce were pure perfection! 1 Link to comment Share on other sites More sharing options...
CruzeQueen2 Posted August 9, 2023 Author #68 Share Posted August 9, 2023 2 hours ago, chamima said: Ordering on the phone works great when you know what you want and what is available. If seeing what's available isn't possible (via the TV or a paper menu) then how does one know what the choices are? @chamima The response to that question, when I asked them, was - the operator on the phone at RS will list the options and answer questions for the caller. Yes, they are prepared to list item options verbally. For previous Princess cruisers, we know what options there used to be. Basically, I knew what I wanted from memory, and the operators on the phone at RS are very helpful. Wow, right? For new cruisers to Princess, I guess they will ask about something and they will get responses from the phone line. That's how it is...for now, on the Crown. 1 2 Link to comment Share on other sites More sharing options...
chamima Posted August 9, 2023 #69 Share Posted August 9, 2023 1 hour ago, CruzeQueen2 said: @chamima The response to that question, when I asked them, was - the operator on the phone at RS will list the options and answer questions for the caller. Yes, they are prepared to list item options verbally. For previous Princess cruisers, we know what options there used to be. Basically, I knew what I wanted from memory, and the operators on the phone at RS are very helpful. Wow, right? For new cruisers to Princess, I guess they will ask about something and they will get responses from the phone line. That's how it is...for now, on the Crown. Thanks for the quick response. This seems to me to be the most inefficient use of resources they could think of. Considering how busy those operators are, especially at peak times, using them to list options that could be available in readable form (in at least three ways I can think of) is the most idiotic solution they could have come to. I would imagine that ordering a simple pot of coffee when one wakes up will now take hours on hold while that poor operator reads all of the breakfast options to others who could have easily read a printed version before they placed the call. 😡 4 Link to comment Share on other sites More sharing options...
StevenUS Posted August 10, 2023 #70 Share Posted August 10, 2023 On 8/6/2023 at 2:51 AM, Sprocket said: Saw this posted on another site. How long is temporary? I am hoping they get it back up by the 15th. 1 Link to comment Share on other sites More sharing options...
Sprocket Posted August 10, 2023 #71 Share Posted August 10, 2023 22 minutes ago, StevenUS said: How long is temporary? I am hoping they get it back up by the 15th. No idea sorry but you can use the app or call them. Have a great cruise, my next cruise is September 5th so will see how this rolls out. Link to comment Share on other sites More sharing options...
StevenUS Posted August 10, 2023 #72 Share Posted August 10, 2023 1 minute ago, Sprocket said: No idea sorry but you can use the app or call them. Have a great cruise, my next cruise is September 5th so will see how this rolls out. True, either way, it is no big deal. Thanks. I am really looking forward to my first Princess cruise and my first time in Alaska. Link to comment Share on other sites More sharing options...
Steelers36 Posted August 10, 2023 #73 Share Posted August 10, 2023 On 8/7/2023 at 10:11 PM, AnyMajorCruiseDude said: I am om premier package, but it said complementary when I ordered. It may change next cruise. If you're on Premier, everything is free, free, free!!! Whee!! 1 4 Link to comment Share on other sites More sharing options...
brisalta Posted August 10, 2023 #74 Share Posted August 10, 2023 28 minutes ago, Steelers36 said: If you're on Premier, everything is free, free, free!!! Whee!! Nice bit of sarcasm there. 1 Link to comment Share on other sites More sharing options...
Sprocket Posted August 10, 2023 #75 Share Posted August 10, 2023 On 8/7/2023 at 7:11 PM, AnyMajorCruiseDude said: I am om premier package, but it said complementary when I ordered. It may change next cruise. When did you book the cruise? Link to comment Share on other sites More sharing options...
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