Rare bundtkate Posted August 21, 2023 #26 Share Posted August 21, 2023 Particularly for the Americans that may not get the prompt to limit cookies to "strictly necessary", Firefox has a setting that may help (other browsers might have similar). Click the 3 lines (aka "the hamburger menu") in the top right, then choose "Settings". Click "Privacy and Security" on the left, then choose "Strict" under Enhanced Tracking Protection. Yes, it has a scary sounding warning about maybe breaking sites, but I have had this on for as long as I can remember and there's never been I site I cared to visit that broke. This may not totally eliminate the problem, but if it is related to build-up of cookies, this should prevent some of them and thus stave off the need to clear them a bit longer. 1 1 Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted August 22, 2023 #27 Share Posted August 22, 2023 Still having issues today; can't do anything. And my cache is the cleanest it has ever been..!!(Sounds a little risque).. I am also getting an odd message ( at least to me) on the bottom of the screen. What is this? Just started showing up a few days ago. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 22, 2023 #28 Share Posted August 22, 2023 12 minutes ago, QuattroRomeo said: Still having issues today; can't do anything. And my cache is the cleanest it has ever been..!!(Sounds a little risque).. I am also getting an odd message ( at least to me) on the bottom of the screen. What is this? Just started showing up a few days ago. That's the new HAL app. I haven't gotten that notice on my computer but got it on my phone months ago. Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted August 22, 2023 #29 Share Posted August 22, 2023 Thanks. Well, it doesn't do too much, either!! Link to comment Share on other sites More sharing options...
mjmagee Posted August 22, 2023 #30 Share Posted August 22, 2023 I just booked my next HAL cruise and I am itching to look into airfare possibilities. Have been unable to get into most anything on the website today, constantly getting a "Bad Request" message. Anyone know what the problem is? Marilyn Link to comment Share on other sites More sharing options...
Rare Roz Posted August 22, 2023 #31 Share Posted August 22, 2023 We don't know what the problem is, but a lot of us have been getting Bad Request messages for several days. 1 Link to comment Share on other sites More sharing options...
Red Haired Lady Posted August 22, 2023 #32 Share Posted August 22, 2023 2 hours ago, mjmagee said: I just booked my next HAL cruise and I am itching to look into airfare possibilities. Have been unable to get into most anything on the website today, constantly getting a "Bad Request" message. Anyone know what the problem is? Marilyn I got this when using Edge but was ok when using Chrome Link to comment Share on other sites More sharing options...
Rare Banditswife Posted August 22, 2023 #33 Share Posted August 22, 2023 2 hours ago, Roz said: We don't know what the problem is, but a lot of us have been getting Bad Request messages for several days. several months, for me 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 22, 2023 #34 Share Posted August 22, 2023 Received several times today when trying to resolve a FE issue. Cleared cookies and cache...again...then launched Incagnito Mode. Was able to see the flights then when I clicked to see options, right back to the error. So, still happening. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 22, 2023 #35 Share Posted August 22, 2023 16 hours ago, QuattroRomeo said: Thanks. Well, it doesn't do too much, either!! Yeah, I don't use it, but there it is. App icon looks the same on phone and just takes you to the website, which results in the same "bad request " Link to comment Share on other sites More sharing options...
mjmagee Posted August 23, 2023 #36 Share Posted August 23, 2023 2 hours ago, Red Haired Lady said: I got this when using Edge but was ok when using Chrome tried Chrome and did get in, then got a new error message saying they knew there was a problem with their system and they were working on it. Sure hope so! Marilyn Link to comment Share on other sites More sharing options...
mjmagee Posted August 23, 2023 #37 Share Posted August 23, 2023 Clearing cookies, using Chrome and only accepting necessary cookies finally allowed me to look at flight. Thanks! Marilyn Link to comment Share on other sites More sharing options...
xjust4fun Posted August 23, 2023 #38 Share Posted August 23, 2023 Its getting ridiculous, for 2 days now we have been trying to get in our accounts as we have 4 cruises booked and tying to book additional specialty and excursions all we get is error messages might be time they get new IT people This is getting very frustrating as we were also trying to book more cruises for 2024 /25 with other friends. 1 Link to comment Share on other sites More sharing options...
Rare POA1 Posted August 23, 2023 #39 Share Posted August 23, 2023 The 404 error is "page not found." When you redesign a website, you should redirect every old URL to its new location. (Think of it as a ton of forwarding addresses.) it's a lot of work, but you have to do it so things don't break. You do this with 301 (moved permanently) and 302 (moved temporarily) redirects. If this was done correctly, you would not see the 404s - unless you tried to reach bad URL on purpose. I'd wager $3 that the redirection wasn't done properly. (By way of background, I worked in the tech part of a tiny little company whose stock ticker is T.) Link to comment Share on other sites More sharing options...
Rare QuattroRomeo Posted August 23, 2023 #40 Share Posted August 23, 2023 400, Bad Request is another common one. Also, just a blank white screen! Let's hope somebody is working on this; don't they want to sell cruises? I find the icon for the new app kind of strange - what on earth does the atom symbol have to do with HAL?? It seems a little dicey to me. It doesn't work anyway so I uninstalled it!🙃 Link to comment Share on other sites More sharing options...
Rare POA1 Posted August 23, 2023 #41 Share Posted August 23, 2023 1 hour ago, QuattroRomeo said: what on earth does the atom symbol have to do with HAL It's the HAL logo, albeit an oh-so-tiny version. Either someone got the scaling wrong or my old man eyes are much worse than I thought. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 23, 2023 #42 Share Posted August 23, 2023 3 hours ago, POA1 said: It's the HAL logo, albeit an oh-so-tiny version. Either someone got the scaling wrong or my old man eyes are much worse than I thought. HAL logo? Not any version I've ever seen. Small or large, I don't see it, but maybe it's the new eye test and I failed? I understand the "404 page not found" and just go find what I need when I get it. But can't do that w/the "400 bad request " as it doesn't allow you to go anywhere else; may as well be "server down." I'm trying to make final payment that is due by Fri and apparently will have to call in because of the "400 bad request " error. It is happening w/greater frequency and really needs to be addressed. Grrr... Link to comment Share on other sites More sharing options...
deliver42 Posted August 23, 2023 #43 Share Posted August 23, 2023 It'll be addressed when they get a new IT dept. Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 23, 2023 #44 Share Posted August 23, 2023 13 minutes ago, deliver42 said: It'll be addressed when they get a new IT dept. So the next generation of HAL cruisers should have a lovely online experience - I likely won't live that long and unlike my cat, I don't have 9 lives... Link to comment Share on other sites More sharing options...
OHCruiser Posted August 23, 2023 #45 Share Posted August 23, 2023 I got this message today using my Microsoft browser. DH uses a different browser & things were fine, so I downloaded FireFox and was able to go into my HAL account, make a payment, buy transfers, etc. Have I said lately that I DESPISE the HAL website???? Link to comment Share on other sites More sharing options...
mjmagee Posted August 24, 2023 #46 Share Posted August 24, 2023 After clearing cookies and using Chrome I was able to get in and look at flights. Ended up booking elsewhere as choices were limited but thank you to all for advice on how to manage the issue. Marilyn Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted August 31, 2023 #47 Share Posted August 31, 2023 My frenemy 400 Bad Request has visited again. While trying to view the Labor Day special cruises I got this, look familiar? 1 Link to comment Share on other sites More sharing options...
Rare POA1 Posted August 31, 2023 #48 Share Posted August 31, 2023 On 8/23/2023 at 7:52 AM, Haljo1935 said: HAL logo? Not any version I've ever seen. Small or large, I don't see it, but maybe it's the new eye test and I failed? I pinned the HAL site in Chrome & Firefox. Chrome does not pick up the favicon but Firefox does. Maybe we're talking past one another. This is on a Pixel 7 Pro running up to date Android with developer options enabled. Link to comment Share on other sites More sharing options...
Ichiban Nekko Posted August 31, 2023 #49 Share Posted August 31, 2023 Had this problem (again) this morning on my iMac using Chrome, Using Safari worked though. This time, LOL! Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted September 1, 2023 #50 Share Posted September 1, 2023 (edited) 11 hours ago, POA1 said: I pinned the HAL site in Chrome & Firefox. Chrome does not pick up the favicon but Firefox does. Maybe we're talking past one another. This is on a Pixel 7 Pro running up to date Android with developer options enabled. This is from stock Android 10 on Note 9 (no judging - I want expandable storage, lol). I do see the HAL logo in your Firefox and neither of yours looks like mine, maybe mine doesn't look like either of yours, lol. Edited September 1, 2023 by Haljo1935 Typo Link to comment Share on other sites More sharing options...
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