paulfoel Posted August 28, 2023 #1 Share Posted August 28, 2023 On wonder at the mo. Missing roatan now due to storm. Can't be helped I guess. Any compensation or is it just tough luck? Link to comment Share on other sites More sharing options...
Jimbo Posted August 28, 2023 #2 Share Posted August 28, 2023 9 minutes ago, paulfoel said: On wonder at the mo. Missing roatan now due to storm. Can't be helped I guess. Any compensation or is it just tough luck? Really no protocol, each ship can pretty much do what they want. Might have something to do how many people onboard start to bi$#& ! 1 Link to comment Share on other sites More sharing options...
smokeybandit Posted August 28, 2023 #3 Share Posted August 28, 2023 Any cruise line is under no obligation to provide any compensation for ports missed due to weather. Some do though. Link to comment Share on other sites More sharing options...
bigque Posted August 28, 2023 #4 Share Posted August 28, 2023 They do refund port fees for that missed port though. 3 Link to comment Share on other sites More sharing options...
firefly333 Posted August 28, 2023 #5 Share Posted August 28, 2023 Just now, bigque said: They do refund port fees for that missed port though. Actually unfortunately not true. Agree with Jimbo .. it's up to each ship if they want to refund extra port fees. Personally I got 0 back from missing a port for weather. Its carnival who always refunds port fees ... not royal. I have this in writing from writing to mbayley. 3 Link to comment Share on other sites More sharing options...
c-leg5 Posted August 28, 2023 #6 Share Posted August 28, 2023 19 minutes ago, paulfoel said: On wonder at the mo. Missing roatan now due to storm. Can't be helped I guess. Any compensation or is it just tough luck? Official policy in the terms and conditions but sometimes there is compensation - not required, and not as common these days. Some insurance policies offer compensation, especially from UK if you have one of those policies. Link to comment Share on other sites More sharing options...
smokeybandit Posted August 28, 2023 #7 Share Posted August 28, 2023 9 minutes ago, firefly333 said: Actually unfortunately not true. Agree with Jimbo .. it's up to each ship if they want to refund extra port fees. Personally I got 0 back from missing a port for weather. Its carnival who always refunds port fees ... not royal. I have this in writing from writing to mbayley. I would imagine RC has agreements with some ports that they pay the port fees no matter what. Maybe Carnival just takes that on the chin and refunds it anyway, even though they still owe the port. Link to comment Share on other sites More sharing options...
cruiseboy89130 Posted August 28, 2023 #8 Share Posted August 28, 2023 39 minutes ago, bigque said: They do refund port fees for that missed port though. Not true Link to comment Share on other sites More sharing options...
Ret MP Posted August 28, 2023 #9 Share Posted August 28, 2023 40 minutes ago, bigque said: They do refund port fees for that missed port though. That's my experience! 2 Link to comment Share on other sites More sharing options...
bigque Posted August 28, 2023 #10 Share Posted August 28, 2023 21 minutes ago, cruiseboy89130 said: Not true When I have been on a cruise that missed a port (Oasis - October 2017) we received a refund of port fee. Link to comment Share on other sites More sharing options...
Ret MP Posted August 28, 2023 #11 Share Posted August 28, 2023 Just now, bigque said: When I have been on a cruise that missed a port (Oasis - October 2017) we received a refund of port fee. Just for full transparency, we actually didn't receive a refund (credit on my C.C.). We received an onboard credit (OBC). 1 Link to comment Share on other sites More sharing options...
LobsterStalker Posted August 28, 2023 #12 Share Posted August 28, 2023 1 hour ago, bigque said: They do refund port fees for that missed port though. not always.... up to the individual ship to make that decision I guess. Total BS 3 1 Link to comment Share on other sites More sharing options...
Ret MP Posted August 28, 2023 #13 Share Posted August 28, 2023 2 minutes ago, LobsterStalker said: Total BS Yes, it is. Link to comment Share on other sites More sharing options...
Rare chfenton Posted August 29, 2023 #14 Share Posted August 29, 2023 Missed Costa Maya on Allure this past April and Port fees/taxes were credited to our onboard account. Link to comment Share on other sites More sharing options...
LobsterStalker Posted August 29, 2023 #15 Share Posted August 29, 2023 12 minutes ago, chfenton said: Missed Costa Maya on Allure this past April and Port fees/taxes were credited to our onboard account. I also have had fees credited back , but hearing so many on here say that they did not makes my stomach churn a little ! Cheers Link to comment Share on other sites More sharing options...
Jasukkie Posted August 29, 2023 #16 Share Posted August 29, 2023 I've always had port fees returned. Link to comment Share on other sites More sharing options...
ONECRUISER Posted August 29, 2023 #17 Share Posted August 29, 2023 (edited) 7 hours ago, c-leg5 said: Official policy in the terms and conditions but sometimes there is compensation - not required, and not as common these days. Some insurance policies offer compensation, especially from UK if you have one of those policies. Yup, probably couple Dozen Missed Ports due to Weather, half dozen they found us a different Port, only once got $30 OBC, think about 5 or 6 did get Port Back as OBC, though we did get free Drinks for 2 hrs on 3-4 others. 25yrs ago was part of a Class Action Lawsuit against Royal for Missed Port and not getting Port fees refunded. Royal Settled, Max of $7 Million with everyone that missed a Port getting $7 for each. I ended up with $49 FCC's, sure the Lawyers representing us got a descent cut of it Edited August 29, 2023 by ONECRUISER 1 Link to comment Share on other sites More sharing options...
Rare nimbex1970 Posted August 29, 2023 #18 Share Posted August 29, 2023 I have found it hit or miss with getting on OBC when missing a port. There is a paper provided in your cabin announcing this if they are going to do this so you can check your account. Link to comment Share on other sites More sharing options...
paulfoel Posted September 18, 2023 Author #19 Share Posted September 18, 2023 Well got port fees returned - something like $27 per person 2 Link to comment Share on other sites More sharing options...
BND Posted September 18, 2023 #20 Share Posted September 18, 2023 (edited) We've had a few ports cancelled over the years. Coco Cay 3 out of 4 tries when it was still a tender port lol. Also, we missed St John, NB on our Canada trip 5 years ago due to weather and I remember we got port fees back. I'm sure out of our 36 cruises we've had at least one or two others cancelled. We just look at it as another relaxing sea day. Edited September 18, 2023 by BND Link to comment Share on other sites More sharing options...
DeputyDawg46 Posted September 18, 2023 #21 Share Posted September 18, 2023 Recently on the Jewell on a TA we missed Reykjavik due to weather. Spent an extra night in Akureyri, I think it was. Got nothing back for the missed port. Guess they used it for the extra night at the other port. It even's out. DDawg Link to comment Share on other sites More sharing options...
Another_Critic Posted September 18, 2023 #22 Share Posted September 18, 2023 Missed St. John, NB last week due to returning to Cape Liberty early. Got back $9.39 in Port fees/taxes. First time is a long time I've been credited for a missed port. Link to comment Share on other sites More sharing options...
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