Funatabi Posted November 21, 2023 #1 Share Posted November 21, 2023 On my PC and phone I can loggin to my HAL account, see my bookings and account details, and checkin. A week or so ago, I was able to book shore excursions without any issue. However, now when I click on "Book Shore Excursions", I get redirected to a blank screen. I can make dining reservations and book beverage packages. The shore excursions never load. On the URL line at the top, there is a box for an app called "Seconday Flow" (Not "Secondary with an "r"". It was suggested that I install and open it. I did that, and still nothing good happens. Now all is get is: " ERROR 412 Sorry, we ran into an issue with our system. We will have things fixed as soon as possible, please check back later." I hope things "get fixed" before I go on my cruise. Anyone else experiencing similar issues? Link to comment Share on other sites More sharing options...
CruiserBruce Posted November 21, 2023 #2 Share Posted November 21, 2023 There have been numerous threads on frustrations with the website. Link to comment Share on other sites More sharing options...
StLouisCruisers Posted November 21, 2023 #3 Share Posted November 21, 2023 I haven't seen the Seconday Flow page but on Chrome I get the home page with an white film over the page and am unable to click on anything. Today I tried clearing cookies and cache and it immediately opened up fully. Normally I don't even try Chrome and open an incognito page. Works perfectly that way. Good luck with your shore excursions. 1 Link to comment Share on other sites More sharing options...
Rare mightycruisequeen Posted November 21, 2023 #4 Share Posted November 21, 2023 Their website is absolutely pathetic. If I click on "Manage my cruise", it takes me instantly to shore excursions for that cruise. I can log out and log back in, clear my cookies, try different web browsers, and still get the same stupidity. Honestly, I can't remember visiting a business website that was so fraught with problems. 1 Link to comment Share on other sites More sharing options...
Rare tupper10 Posted November 21, 2023 #5 Share Posted November 21, 2023 Try using Safari that seems to be the only one that works for me- Chrome and Firefox is the spinning ball. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted November 21, 2023 #6 Share Posted November 21, 2023 59 minutes ago, StLouisCruisers said: I haven't seen the Seconday Flow page but on Chrome I get the home page with an white film over the page and am unable to click on anything. Today I tried clearing cookies and cache and it immediately opened up fully. Normally I don't even try Chrome and open an incognito page. Works perfectly that way. Good luck with your shore excursions. That’s been happening to me for a few days. I was able to log in on my iPad. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 21, 2023 #7 Share Posted November 21, 2023 It has reached a new low. They should fire their IT team 1 Link to comment Share on other sites More sharing options...
crystalspin Posted November 22, 2023 #8 Share Posted November 22, 2023 20 minutes ago, Mary229 said: It has reached a new low. They should fire their IT team Do you think they have a team? I thought maybe a high school kid in the basement... no, that would probably be an improvement. 1 5 Link to comment Share on other sites More sharing options...
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