All my Dining Reservations are gone!

[suzyed]

I went to my Medallion app earlier and all my dining reservations are gone....even though we paid for the specialty restaurants weeks ago!  Now I can't even sign on to the app since says the servers are down.   Went to chat on the Princess website and they were no help at all.

Anyone else having this issue?

Edited December 20, 2023 by suzyed

[AZjohn]

1 hour ago, suzyed said:

I went to my Medallion app earlier and all my dining reservations are gone....even though we paid for the specialty restaurants weeks ago!  Now I can't even sign on to the app since says the servers are down.   Went to chat on the Princess website and they were no help at all.

Anyone else having this issue?

App and reservations working fine for me?

[Thrak]

Try not to stress over it. (I know, easy for me to say...) It will "almost certainly" all repopulate when they do some idiotic minor change to the app again. Besides, they will soon dump the current app for a new version (supposedly a totally new app but we will see...) and then who knows what "phabulous" new adventures you will have with the new version. Unless your cruise is really soon try not to stress.

[CU64]

Just in case, I intend to take a photo of my CC bill for the 4 specialty rest I paid for.

[Paula_MacFan]

My reservations are still showing up.  Not that this helps you now, but I take screen shots of my reservations in the app 'just in case' and also of my credit card payment.  Better safe than sorry 🙂 

[PacnGoNow]

9 hours ago, suzyed said:

I went to my Medallion app earlier and all my dining reservations are gone....even though we paid for the specialty restaurants weeks ago!  Now I can't even sign on to the app since says the servers are down.   Went to chat on the Princess website and they were no help at all.

Anyone else having this issue?

Susan, Don’t stress. Check your DMW on the website and see if it’s okay.

They have been working on the App the last 2 weeks, with crazy things showing up. Heck, I showed 5 cruises instead of my 2 booked. They were interesting cruises 😳.  Now, they disappeared.  
 

Just don’t mess with it and it should correct itself!  🥴

[suzyed]

21 hours ago, CU64 said:

Just in case, I intend to take a photo of my CC bill for the 4 specialty rest I paid for.

Oh I have my receipts but still....one of them is for the 360 experience...don't want to lose that.

[Rick&Jeannie]

15 hours ago, suzyed said:

Oh I have my receipts but still....one of them is for the 360 experience...don't want to lose that.

Try looking on the "web version" to see what it shows. I'd bet that everything shows up just fine there...

[suzyed]

1 hour ago, Rick&Jeannie said:

Try looking on the "web version" to see what it shows. I'd bet that everything shows up just fine there...

Couldn't even access that the other night!  But just as you all said, it's all good now...got it all back once I was able to access the app.  Wonder if the "chat" had anything to do with getting it fixed but anyway it's all good now!
Now we will have to see how the new Medallion app is going to be once it is launched!  

[Rick&Jeannie]

27 minutes ago, suzyed said:

Couldn't even access that the other night!  But just as you all said, it's all good now...got it all back once I was able to access the app.  Wonder if the "chat" had anything to do with getting it fixed but anyway it's all good now!
Now we will have to see how the new Medallion app is going to be once it is launched!  

Glad to hear you're all set!

[PacnGoNow]

53 minutes ago, suzyed said:

Couldn't even access that the other night!  But just as you all said, it's all good now...got it all back once I was able to access the app.  Wonder if the "chat" had anything to do with getting it fixed but anyway it's all good now!
Now we will have to see how the new Medallion app is going to be once it is launched!  

Good to hear.

[TRLD]

On 12/19/2023 at 8:48 PM, suzyed said:

I went to my Medallion app earlier and all my dining reservations are gone....even though we paid for the specialty restaurants weeks ago!  Now I can't even sign on to the app since says the servers are down.   Went to chat on the Princess website and they were no help at all.

Anyone else having this issue?

Keep in mind the data is not stored in your phone. It is downloaded from the servers when you access. If it cannot contact the services it will not show the reservations because it cannot download the data.

 

Sounds like you have a connection problem.

 

This architecture is why if you have a poor connection the app will sometime show different status or incomplete fields. In reality  the data is probably there. Just need to resolve the connection issue.

[suzyed]

2 hours ago, TRLD said:

Keep in mind the data is not stored in your phone. It is downloaded from the servers when you access. If it cannot contact the services it will not show the reservations because it cannot download the data.

 

Sounds like you have a connection problem.

 

This architecture is why if you have a poor connection the app will sometime show different status or incomplete fields. In reality  the data is probably there. Just need to resolve the connection issue.

I really don't think it was a connection problem since it kept stating that there was a server issue.

[TRLD]

1 hour ago, suzyed said:

I really don't think it was a connection problem since it kept stating that there was a server issue.

a server being down is a connection problem since your app is unable to connect to the application in the server. A subset of the entire possibilities of any problem that prevents the phone from taking with and getting data from the hosted application and database. Bottom line is that the app does not retain data if it cannot connect to and get the data from the server the data such as your reservations will not be there

[Steelers36]

7 hours ago, suzyed said:

Couldn't even access that the other night!  But just as you all said, it's all good now...got it all back once I was able to access the app.  Wonder if the "chat" had anything to do with getting it fixed but anyway it's all good now!
Now we will have to see how the new Medallion app is going to be once it is launched!  

You are not the first one this has happened to.  I have read many posts reporting this phenomenon and then it all comes back the next day or so.