CruiseMob Posted December 26, 2023 #1 Share Posted December 26, 2023 I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted December 26, 2023 #2 Share Posted December 26, 2023 4 minutes ago, CruiseMob said: I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? No, it’s not normal but if you can’t fix it, they will take a new photo upon boarding the ship. It doesn’t really hold things up. Link to comment Share on other sites More sharing options...
CruiseMob Posted December 26, 2023 Author #3 Share Posted December 26, 2023 9 minutes ago, Cruise Raider said: No, it’s not normal but if you can’t fix it, they will take a new photo upon boarding the ship. It doesn’t really hold things up. Thanks. Link to comment Share on other sites More sharing options...
CruiseMob Posted December 26, 2023 Author #4 Share Posted December 26, 2023 Yeah! I fixed it! It didn't like the size, so I made the image smaller and then it worked. 2 Link to comment Share on other sites More sharing options...
Pickels Posted December 26, 2023 #5 Share Posted December 26, 2023 Lucky you, I've been trying to upload a photo for over a month, app keeps failing, same with the web site. 😒 Link to comment Share on other sites More sharing options...
Moondogy Posted December 27, 2023 #6 Share Posted December 27, 2023 Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣 Link to comment Share on other sites More sharing options...
SargassoPirate Posted December 27, 2023 #7 Share Posted December 27, 2023 19 minutes ago, Moondogy said: Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣 The check is in the mail, I'm from the government and here to help you, and the new app will fix everything. 4 Link to comment Share on other sites More sharing options...
CruiseMob Posted December 27, 2023 Author #8 Share Posted December 27, 2023 16 hours ago, Pickels said: Lucky you, I've been trying to upload a photo for over a month, app keeps failing, same with the web site. 😒 Oh, I'm sorry. It's so frustrating! It was even more annoying that it gave me no info on recommend size or format. I wasn't using there in app camera but selecting a pic I had, so information in their tips would have been helpful. I just started playing with the image and re-uploading to test. Finally hit upon it. Maybe you could try a different file type or resize smaller before uploading. 2 Link to comment Share on other sites More sharing options...
Pickels Posted December 27, 2023 #9 Share Posted December 27, 2023 7 hours ago, CruiseMob said: Oh, I'm sorry. It's so frustrating! It was even more annoying that it gave me no info on recommend size or format. I wasn't using there in app camera but selecting a pic I had, so information in their tips would have been helpful. I just started playing with the image and re-uploading to test. Finally hit upon it. Maybe you could try a different file type or resize smaller before uploading. Good Idea, thanks, will try that! 1 Link to comment Share on other sites More sharing options...
DCThunder Posted December 27, 2023 #10 Share Posted December 27, 2023 I thought you were trying to upload a mug shot. Front and profile! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 28, 2023 #11 Share Posted December 28, 2023 On 12/27/2023 at 8:14 AM, Moondogy said: Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣 The new app is available... Link to comment Share on other sites More sharing options...
Moondogy Posted December 28, 2023 #12 Share Posted December 28, 2023 2 hours ago, Rick&Jeannie said: The new app is available... It sure is and already working better than the last one. Except for telling me I have to use a cc for the shoreside account. Keeps telling me it's required, I emailed the app company and told them they need to fix it. I'm not checking the box giving the company permission to keep my cc. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted December 28, 2023 #13 Share Posted December 28, 2023 6 minutes ago, Moondogy said: It sure is and already working better than the last one. Except for telling me I have to use a cc for the shoreside account. Keeps telling me it's required, I emailed the app company and told them they need to fix it. I'm not checking the box giving the company permission to keep my cc. I don't blame you one bit! I *never* did that with the old app... Link to comment Share on other sites More sharing options...
Mike45LC Posted December 28, 2023 #14 Share Posted December 28, 2023 I'm glad you were able to fix it. Otherwise, you would be required to lie down every time you wanted to get off/on the ship, so you would be sideways to match the security photo. 1 2 Link to comment Share on other sites More sharing options...
Steelers36 Posted December 28, 2023 #15 Share Posted December 28, 2023 On 12/26/2023 at 1:44 PM, CruiseMob said: I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? Just be sure to board walking like this: 3 Link to comment Share on other sites More sharing options...
Moondogy Posted December 29, 2023 #16 Share Posted December 29, 2023 3 hours ago, Steelers36 said: Just be sure to board walking like this: I'd be stuck like that for the rest of my life if I tried that at my age 🤣 2 Link to comment Share on other sites More sharing options...
ecs66 Posted August 18 #17 Share Posted August 18 On 12/27/2023 at 8:34 AM, SargassoPirate said: I'm from the government and here to help you SHUDDER!! Nine scariest words in the English language, right? 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now