Casino offers given on board

[Moriah]

On the last day of my recent cruise, I received an offer (paper card/letter) in my cabin stating that if I book another cruise within 30 days of disembarking that one, I would get some free play in the casino, and I believe free drinks in the casino - to be honest I didn't pay much attention because at the time I was "sure" I would not be booking another cruise in the coming month, but... actually I did - and of course, I didn't save that card with the offer.  Does anyone know how I can find out the info to give to my PCC?  He says I need some kind of offer number for the offer for him to add it to my booking.  I have tried emailing the Players Club and so far no response (it's only been 24 hours), but thought I'd come here to see if anyone's had a similar predicament or has an idea how I can redeem that offer having thrown away the paper trail (it wasn't an email, as said, it was something I received in my cabin on the last day of sailing, presumably because I'd spent a bit of time in the casino on that cruise!).  Thanks in advance if anyone has any idea.

[AV8rix]

1 hour ago, Moriah said:

On the last day of my recent cruise, I received an offer (paper card/letter) in my cabin stating that if I book another cruise within 30 days of disembarking that one, I would get some free play in the casino, and I believe free drinks in the casino - to be honest I didn't pay much attention because at the time I was "sure" I would not be booking another cruise in the coming month, but... actually I did - and of course, I didn't save that card with the offer.  Does anyone know how I can find out the info to give to my PCC?  He says I need some kind of offer number for the offer for him to add it to my booking.  I have tried emailing the Players Club and so far no response (it's only been 24 hours), but thought I'd come here to see if anyone's had a similar predicament or has an idea how I can redeem that offer having thrown away the paper trail (it wasn't an email, as said, it was something I received in my cabin on the last day of sailing, presumably because I'd spent a bit of time in the casino on that cruise!).  Thanks in advance if anyone has any idea.

That's called a "bounceback" offer.  And I believe that it is automatically linked to your account, just like the email casino offers are.  But probably not immediately after your cruise, knowing HALs/Ocean Players Club IT folks.  Just like it takes a while to update your Mariner status after a cruise.  Give it a week or two, then check back with your PCC.  I know that I NEVER have to tell my PCC about my casino offers when I'm booking.  When he tells me my fare he always says "that's with your casino free offer/discount". 

[Moriah]

Thanks, but i don't think this one got linked to my account - it's been over a month since the cruise, and my PCC can't find any mention of it.  I wonder if these offers that you get while on board behave differently than the ones you get in emails?  This is the first time I've attempted to use one of these, since I rarely book that soon after a cruise, sigh, I never should have thrown it away! 😞 

I'm still waiting to see if the Players' Club will respond to my inquiry which I made via the form on their website.  Anyone else had any experience using one of these? Thanks again.

[Laminator]

6 minutes ago, Moriah said:

Thanks, but i don't think this one got linked to my account - it's been over a month since the cruise, and my PCC can't find any mention of it.  I wonder if these offers that you get while on board behave differently than the ones you get in emails?  This is the first time I've attempted to use one of these, since I rarely book that soon after a cruise, sigh, I never should have thrown it away! 😞 

I'm still waiting to see if the Players' Club will respond to my inquiry which I made via the form on their website.  Anyone else had any experience using one of these? Thanks again.

If you could tell me exactly what the offer was I could probably get you the code. I would need to find someone with the same offer and find out what their code was. Not easy but I may be able to pull it off. 

[Moriah]

Just now, Laminator said:

If you could tell me exactly what the offer was I could probably get you the code. I would need to find someone with the same offer and find out what their code was. Not easy but I may be able to pull it off. 

I greatly appreciate that, but I actually don't remember!  With the ones that come by email I know exactly what to do - the offer code is always on the email - but this was something that came to my stateroom on the last day of a cruise, and I stupidly tossed it! I did spend quite a bit of time in the casino on that cruise, and I remember thinking, oh well, by the time I book another cruise this offer will have expired... never dreaming I'd be signed up for another one just a month later.  I remember it included some casino Free Play, and maybe something in addition, but as said, I can't remember... (that won't happen again, sigh...)

[Laminator]

9 minutes ago, Moriah said:

I greatly appreciate that, but I actually don't remember!  With the ones that come by email I know exactly what to do - the offer code is always on the email - but this was something that came to my stateroom on the last day of a cruise, and I stupidly tossed it! I did spend quite a bit of time in the casino on that cruise, and I remember thinking, oh well, by the time I book another cruise this offer will have expired... never dreaming I'd be signed up for another one just a month later.  I remember it included some casino Free Play, and maybe something in addition, but as said, I can't remember... (that won't happen again, sigh...)

If your offer was for $100 and drinks in the casino this is the offer code. HAL3M5  If it was for something different that code will not work. 

[Moriah]

1 hour ago, Laminator said:

If your offer was for $100 and drinks in the casino this is the offer code. HAL3M5  If it was for something different that code will not work. 

Thank you so much!  I will let my PCC know and come back here and tell you if it was successful!

[Moriah]

4 hours ago, Laminator said:

If your offer was for $100 and drinks in the casino this is the offer code. HAL3M5  If it was for something different that code will not work. 

 

WOW!  This is why I LOVE CruiseCritic's community.  Laminator saved the day! Thank you SO MUCH!  I sent that code to my PCC, and he was able to verify that I was indeed given that offer and applied it to my booking.  Yay!  It's not a huge deal, but hey, $100 Free Play plus free drinks is still a pretty cool add-on to my cruise.  Thank you again SO MUCH!!!

Edited April 11 by Moriah

[Iamthesea]

Laminator - This is off topic, but I have posted a message to you on the main HAL Forum.  Hoping you can help me. 

[Laminator]

2 hours ago, Iamthesea said:

Laminator - This is off topic, but I have posted a message to you on the main HAL Forum.  Hoping you can help me. 

I am going to need your help. I don't understand the main HAL forum. 

[Sherry H]

Moriah, same thing happened to me.  Please get back and let us know if the Players Club ever replied to you.

Laminator, is there a department at HAL I can contact?

[colbe]

1 hour ago, Laminator said:

I am going to need your help. I don't understand the main HAL forum. 

 

[Laminator]

3 minutes ago, colbe said:

 

Thanks.,..I didn't see it and did not get a tag notification. 

[Laminator]

38 minutes ago, Sherry H said:

Moriah, same thing happened to me.  Please get back and let us know if the Players Club ever replied to you.

Laminator, is there a department at HAL I can contact?

You can contact Carnival Casino Division but good luck waiting for them to get back to you. 

[Iamthesea]

Thanks colbe!  Could you tell me how to copy/paste the location box of my post like you pasted in your reply to Laminator?  I want to do the same on my question to him to show the location of where he had mentioned the stateroom number that I am asking about?  Hope that makes sense!

[Laminator]

15 minutes ago, Iamthesea said:

Thanks colbe!  Could you tell me how to copy/paste the location box of my post like you pasted in your reply to Laminator?  I want to do the same on my question to him to show the location of where he had mentioned the stateroom number that I am asking about?  Hope that makes sense!

I always stay in aft wrap neptune suite. I have never stayed in any cabin other than a Neptune Suite so I can not help you with a Signature Suite question. 

[Iamthesea]

Thank you.  I replied on the other thread. Sorry again for the off-subject question. 😔

[Moriah]

15 hours ago, Sherry H said:

Moriah, same thing happened to me.  Please get back and let us know if the Players Club ever replied to you.

Laminator, is there a department at HAL I can contact?

No!  I never received any response from them, even though I filled out the form on their website with my query, and it said I'd get a response in 48 hours (it's been a few days now)

[iowacruiser]

On 4/11/2024 at 11:17 AM, Moriah said:

On the last day of my recent cruise, I received an offer (paper card/letter) in my cabin stating that if I book another cruise within 30 days of disembarking that one, I would get some free play in the casino, and I believe free drinks in the casino - to be honest I didn't pay much attention because at the time I was "sure" I would not be booking another cruise in the coming month, but... actually I did - and of course, I didn't save that card with the offer.  Does anyone know how I can find out the info to give to my PCC?  He says I need some kind of offer number for the offer for him to add it to my booking.  I have tried emailing the Players Club and so far no response (it's only been 24 hours), but thought I'd come here to see if anyone's had a similar predicament or has an idea how I can redeem that offer having thrown away the paper trail (it wasn't an email, as said, it was something I received in my cabin on the last day of sailing, presumably because I'd spent a bit of time in the casino on that cruise!).  Thanks in advance if anyone has any idea.

Interesting... We just got off the Rotterdam. We booked two future cruises on board and both times the Cruise consultant said I qualified for casino rates. I was surprised because all I played was $100 at the craps table..,,We got a decent discount so not complaining.

[iowacruiser]

15 hours ago, colbe said:

 

We stayed in 7093  (SS suite) on the Rotterdam last week. Noise was never an issue.