Pride of America technical Problem in Hilo

[cruiseny4life]

16 minutes ago, Capitan Obvious said:

Looks like you missed a zero. 20% on a $9000 cruise is $1800 plus the $200 in OBC...that comes to $2000, not $200.

 

 

Seriously, folks. If Hawai'i truly is your "once in a lifetime" vacation...at the very least...get off of the computer and go outside and see Hawai'i. Once you go home, Hawai'i will be a memory, the Internet will still be there when you get home. Why waste "once in a lifetime" on the Internet?

To your first point, it's based on the next cruise they book and the fare, only. If the fare is $1,028, then they'd receive 20% of that....so what, $205? If they book in the Haven, then perhaps they'd get $500 - $1,000 depending on the room selected and the fare, exclusive of taxes, fees, service charges, etc. 

 

As for Hawai'i (I'm glad to see someone else spells it properly), I would never travel on a cruise ship. It's just not the right kind of travel mode for me. Land-based vacation only. But, I suppose it's not all about me. In this case, yea I'd probably register my complaints onboard, and later, so I could explore what I can. 

[chengkp75]

19 minutes ago, The Traveling Man said:

Isn't "Azipod" a registered trade name for a particular brand of directional propeller?  I seem to recall from a presentation on the PoA several years ago being told that PoA had a different brand of propulsion system.  Perhaps "azipod" had become a generic name for that type of propulsion system the same way as aspirin, refrigerator, etc.

Yes, the generic term is "podded propulsion system".  There are two manufacturers, ABB and Rolls Royce.  Since ABB is the 800 lb gorilla of the "podded propulsion system" market, "azipod" (their trademark) is used generically (its handier).  POA has the Rolls Royce "Mermaid" podded system.

[The Traveling Man]

15 minutes ago, Capitan Obvious said:

Looks like you missed a zero. 20% on a $9000 cruise is $1800 plus the $200 in OBC...that comes to $2000, not $200.

@Nikita4 stated that they did not intend to cruise with NCL again, thus the 20% FCC would be of no value to them.  Their only other compensation was the $200 OBC.  If they did choose to use the FCC on a future cruise, however, then your math would be correct, assuming that the 20% applied to the amount they paid for this cruise.  Frequently, though, when NCL issues FCC of this type, the percentage refers to the cost of the next cruise to which the credit is applied.  Thus, if the cost of their next cruise totaled $20,000, for example, the value of the FCC would be $4000.  Conversely, if they applied the FCC to a relatively inexpensive cruise, say $3000, then the value of the FCC would only be $600.

[Nikita4]

14 minutes ago, Capitan Obvious said:

 

 

 

 

Same story...it is ALWAYS a "once in a lifetime" cruise and the compensation is never enough. Somebody please put another record in this jukebox.

 

 

Looks like you missed a zero. 20% on a $9000 cruise is $1800 plus the $200 in OBC...that comes to $2000, not $200.

 

 

 

You seem to have a lot of information about the problem, how many generators were involved, the US Coast Guard involvement, how much additional time is needed for repairs, and the future ship schedule...yet you complain that they don't give you any information? What do you want, the name of the mechanic who fixed the generator?

 

Seriously, folks. If Hawai'i truly is your "once in a lifetime" vacation...at the very least...get off of the computer and go outside and see Hawai'i. Once you go home, Hawai'i will be a memory, the Internet will still be there when you get home. Why waste "once in a lifetime" on the Internet?

The Infos are from crew members there we speak not from the offical ships information canal, there are no infos about the generators until this morning from the captain! 

 

We won‘t book a next NCL Cruise so only 200 obc for us, thats nothing,  2% of the price.

 

I think also your not happy on a cruise like this cruise. Its much easier to speak from far that is all ok and the Informations clear and promptly.

[hallux]

36 minutes ago, Nikita4 said:

We won‘t book a next NCL Cruise so only 200 obc for us, thats nothing,  2% of the price.

That's your choice to not avail yourself of all of the credits given as a result of this issue, not NCL's...

[Capitan Obvious]

1 hour ago, The Traveling Man said:

@Nikita4 stated that they did not intend to cruise with NCL again, thus the 20% FCC would be of no value to them.  Their only other compensation was the $200 OBC.  If they did choose to use the FCC on a future cruise, however, then your math would be correct, assuming that the 20% applied to the amount they paid for this cruise.  Frequently, though, when NCL issues FCC of this type, the percentage refers to the cost of the next cruise to which the credit is applied.  Thus, if the cost of their next cruise totaled $20,000, for example, the value of the FCC would be $4000.  Conversely, if they applied the FCC to a relatively inexpensive cruise, say $3000, then the value of the FCC would only be $600.

 

So, in short, the choice is up to the OPP, right?

 

1 hour ago, Nikita4 said:

The Infos are from crew members there we speak not from the offical ships information canal, there are no infos about the generators until this morning from the captain! 

 

Official ships information is likely just distributed to official ship personnel. There is no information that you don't have that you NEED to have. When there is an issue, they need to focus their attention on resolving the issue, not on explaining everything to the nth degree to every curious Karen onboard.

 

1 hour ago, Nikita4 said:

We won‘t book a next NCL Cruise so only 200 obc for us, thats nothing

 

That is your choice, right? You are, of course, free to walk away from the 20%, but you have to accept all the facets of YOUR decision.

 

Like how you remain in an Internet forum instead of enjoying Hawai'i. smh

[Capitan Obvious]

1 hour ago, The Traveling Man said:

Frequently, though, when NCL issues FCC of this type, the percentage refers to the cost of the next cruise to which the credit is applied.

 

Actually, it is a savings on a future cruise up to the amount of 20% of what you spent on the current cruise. The person who spent $9000 (like the OP claims) would get a FCC up to $1800, however the person who only spent $3000 would get a FCC up to $600 on the next cruise.

[The Traveling Man]

7 minutes ago, Capitan Obvious said:

 

Actually, it is a savings on a future cruise up to the amount of 20% of what you spent on the current cruise. The person who spent $9000 (like the OP claims) would get a FCC up to $1800, however the person who only spent $3000 would get a FCC up to $600 on the next cruise.

NCL may issue some credit like that, but the times in the past when we have received a percentage credit rather than a fixed dollar amount, the percentage was calculated off the fare of the cruise to which the FCC is applied.  On one occasion we booked a cruise that cost several thousand dollars more than the one for which we received the credit and we received the full percentage value off that more expensive cruise.

[ChiefMateJRK]

5 hours ago, Nikita4 said:

For sure, that was our first and last NCL cruise and we will not use the 20%.

Are you planning to only sail those lines where mechanical failures never occur?

[Panhandle Couple]

37 minutes ago, ChiefMateJRK said:

Are you planning to only sail those lines where mechanical failures never occur?

Per the Rain man...

"Quantas"

 

Wait, they are an airline.

And had an accident after that movie was made.

Never mind...

 

[Ellis1138]

1 hour ago, Panhandle Couple said:

Per the Rain man...

"Quantas"

 

Wait, they are an airline.

And had an accident after that movie was made.

Never mind...

 

 

That was my first reaction, too,

 

We just did the PoA cruise in February this year and I was on edge, knowing that we could lose any and all ports and trying to figure out the Plan B and Cs. It's part of cruising. I was stuck 2 days on the Escape and we skipped the port where I was supposed to meet my friends. And a friend of mine was on the cruise where, instead of the Bahamas, they wound up going to New England and Canada due to a storm. 

 

We're going to be doing the Prima's Iceland/Norway in July and again, I have my fingers crossed on making ports. In ports like Isafjordur, I booked NCL excursions, because we probably won't make it in there. 

 

I'm really sorry the PoA broke down. 

 

[TeresaJ]

Oh no, I'm sorry to hear about this. I can imagine it is very disappointing! Did you make it to Kauai?

[98420934]

On 4/17/2024 at 5:14 AM, Panhandle Couple said:

It has been posted that POA will dry dock for 2 weeks in June…

 

No such maintenance is planned or anticipated in June, so I'm afraid that the post referenced above was made in error. However, as others have mentioned, there will be two days in drydock for a routine hull inspection next week, April 26-27, as indicated on the NCL website by the two 6-day cruises before and after those dates.

 

On 4/18/2024 at 9:32 AM, Nikita4 said:

There are two or more generators down not only one. And the US Coast Guard stopped the ship to sail with the broken generators. It will need a week or more to solve all generator problems.

 

To provide some factual details, an issue with one of the seven generators on board was identified during routine checks around 10 am on Tuesday, April 16th. The issue was corrected as quickly as possible, and the voyage resumed as quickly as possible. The total time needed to correct the issue was just over 40 hours. It was an extremely dedicated effort by the engineers and outside technical specialists, with teams working in shifts 24 hours a day to minimize the impact to passengers.

 

On 4/17/2024 at 6:31 AM, zqvol said:

You won’t find snow between Hilo and Kona. 

 

The most recent snow between Hilo and Kona was four days ago on April 15th, as reported by multiple media outlets. Here is one such link.

Edited April 20 by 98420934

[Middleager]

On 4/17/2024 at 12:16 PM, Nikita4 said:

The ship really needs some maitenance.

 

This will be our first and last NCL cruise, also the pax are special, many drunken elderly people on the ship. We never see things like this on a cruise.

Our  teen son was shoked after the first night after a old lady invited him to come with her in her cabin….

Do you know of any cruise ship that doesn't need maintenance?

 

You've never seen many drunken elderly people on a cruise, where have you sailed?

 

Maybe your son will be hooked on cruising.

 

We've been on several cruises.  Ship happens, with all ships.  Cancelled or changed itineraries.  Shortened port of calls.  Services/shows cancelled.  We may or may not like the compensations, sometimes zero compensation.  But we always get pampered on cruises, I get to be on vacation with my wife.  Life is short, we make the best of it and enjoy it.

[chengkp75]

7 hours ago, 98420934 said:

No such maintenance is planned or anticipated in June, so I'm afraid that the post referenced above was made in error. However, as others have mentioned, there will be two days in drydock for a routine hull inspection next week, April 26-27, as indicated on the NCL website by the two 6-day cruises before and after those dates.

I was not aware of this 2 day dry dock, as it is not listed as scheduled in the DNV database.  It is unusual, for a ship of 20 years old to have just a 2 day docking, especially since unforeseen problems are often found when the ship goes dry, but it makes some sense as an interim docking to make up for the obviously missed docking about a year ago, and to reset things in line with the 2025 class renewal timeframe.

 

7 hours ago, 98420934 said:

To provide some factual details, an issue with one of the seven generators on board was identified during routine checks around 10 am on Tuesday, April 16th.

To be completely factual, one of the "seven generators" is the emergency generator.  As I stated before, the ship will routinely sail with one main generator down for overhaul, for weeks at a time, so this would not cause the USCG to prevent the ship from sailing.  Even with two main generators down, the ship would not be prohibited from sailing, and could still likely make full speed.  If, however, the problem was with the emergency generator, then that would definitely be a "no sail" item.  Failure of the emergency generator is definitely a safety concern for the ship, and in not specifying that as the problem, I find your answer somewhat disingenuous.  Especially as you camouflage the emergency generator in a lump with the other generators, calling it "just" one of seven. 

 

Now it all makes sense.  Hilo is the typical day for crew fire drills, and also the weekly test of the emergency generator, which apparently failed during this test.

Edited April 20 by chengkp75

[Nikita4]

9 hours ago, chengkp75 said:

I was not aware of this 2 day dry dock, as it is not listed as scheduled in the DNV database.  It is unusual, for a ship of 20 years old to have just a 2 day docking, especially since unforeseen problems are often found when the ship goes dry, but it makes some sense as an interim docking to make up for the obviously missed docking about a year ago, and to reset things in line with the 2025 class renewal timeframe.

 

To be completely factual, one of the "seven generators" is the emergency generator.  As I stated before, the ship will routinely sail with one main generator down for overhaul, for weeks at a time, so this would not cause the USCG to prevent the ship from sailing.  Even with two main generators down, the ship would not be prohibited from sailing, and could still likely make full speed.  If, however, the problem was with the emergency generator, then that would definitely be a "no sail" item.  Failure of the emergency generator is definitely a safety concern for the ship, and in not specifying that as the problem, I find your answer somewhat disingenuous.  Especially as you camouflage the emergency generator in a lump with the other generators, calling it "just" one of seven. 

 

Now it all makes sense.  Hilo is the typical day for crew fire drills, and also the weekly test of the emergency generator, which apparently failed during this test.

One Problem was the emergency generator and then also an other generator failed, for that we were 60 hours in Hilo.

[chengkp75]

7 minutes ago, Nikita4 said:

One Problem was the emergency generator and then also an other generator failed, for that we were 60 hours in Hilo.

this information came from whom?

[Nikita4]

9 hours ago, Middleager said:

Do you know of any cruise ship that doesn't need maintenance?

 

You've never seen many drunken elderly people on a cruise, where have you sailed?

 

Maybe your son will be hooked on cruising.

 

We've been on several cruises.  Ship happens, with all ships.  Cancelled or changed itineraries.  Shortened port of calls.  Services/shows cancelled.  We may or may not like the compensations, sometimes zero compensation.  But we always get pampered on cruises, I get to be on vacation with my wife.  Life is short, we make the best of it and enjoy it.

yes most of the europeen cruise ships, not owned by an american company, were in better conditions than the american ones.

MSC has also old ships but never so rusty like the american ones from NCL, Carnival or also Cunard. I like the QM 2 but she is mostly in bad conditions, they fix the chimney with some bands before a TA or things like that in the past.

 

Drunken elderly? We sailed al lot in the last years with MSC, Cunard, Princess, Carnival, HAL, Disney, Costa and on European rivers. And we never saw so mutch drunken elderlys in bars or the dinner restaurant or in corridors like this week.

 

on more than 30 cruises we had one or two changes of ports but only for some hours.

[Nikita4]

28 minutes ago, chengkp75 said:

this information came from whom?

Crem members from the tecnical team.

[chengkp75]

4 minutes ago, Nikita4 said:

yes most of the europeen cruise ships, not owned by an american company, were in better conditions than the american ones.

Which cruise lines are you referring to as "american"?  None of the major cruise lines are US companies.  Again, what are you basing your "better condition" on?  Rust?  Really?

 

5 minutes ago, Nikita4 said:

Crem members from the tecnical team.

Where did you meet these crew members from the engineering department?  Because loss of one main generator will not stop the ship.  As I've said, I was a Chief Engineer with NCL.

[Crown Vic]

On 4/18/2024 at 1:42 PM, Nikita4 said:

NCL was not doing a good job with the communication yesterday, so no infos about the real problem yesterday and no word why they dont sail in the evening.

 

“On April 24, 2023, while at Port Cartagena (Colombia), the Norwegian Sun experienced electrical difficulties with the main electrical panel that resulted in a total power loss including failure of the air-conditioning system. The technicians' attempts to resolve the problems were unsuccessful and the ship remained docked overnight (from the morning of Apr 24 to late Apr 25). As a result, the Miami to Seattle Panama Canal transit was postponed (from Apr 25th to Apr 27th) and the scheduled stops in Costa Rica and Nicaragua were cancelled”.

 

Have posted this to say that, regarding the above report, Norwegian Sun senior management did not do a good job of communicating the problem/resolution with the passengers; however, the staff were excellent in taking care of the guests on board. With no power, there were no elevators. With no power, there was no hot food. Sandwiches were made and carried up stairs from the galleys on lower decks to Deck 11. It was hot. News was scarce but the staff were terrific and passengers enjoyed the party atmosphere. Thankfully the ship was docked at the time. As they say at sea “Ship happens”. Folks made the most of a poor situation.

[Von & John]

Colin & Ruth - Hola from Talkeetna....
Hope you are enjoying life & all your adventures!

Although it was HOT - we still enjoyed the unplanned extended stay in Cartagena.

Even though we had No Power, No A/C & No Cooking Power for part of the time - the crew were cheerful & went out of their way to make the days better for All!
To be honest - it was way too hot outside to eat hot food anyway - The Popsicle's & Italian Ice were very much welcome...

Most all made the Best of the situation & our extra days in port!

Cheers - Von

 

14 hours ago, Crown Vic said:

“On April 24, 2023, while at Port Cartagena (Colombia), the Norwegian Sun experienced electrical difficulties with the main electrical panel that resulted in a total power loss including failure of the air-conditioning system. The technicians' attempts to resolve the problems were unsuccessful and the ship remained docked overnight (from the morning of Apr 24 to late Apr 25). As a result, the Miami to Seattle Panama Canal transit was postponed (from Apr 25th to Apr 27th) and the scheduled stops in Costa Rica and Nicaragua were cancelled”.

 

Have posted this to say that, regarding the above report, Norwegian Sun senior management did not do a good job of communicating the problem/resolution with the passengers; however, the staff were excellent in taking care of the guests on board. With no power, there were no elevators. With no power, there was no hot food. Sandwiches were made and carried up stairs from the galleys on lower decks to Deck 11. It was hot. News was scarce but the staff were terrific and passengers enjoyed the party atmosphere. Thankfully the ship was docked at the time. As they say at sea “Ship happens”. Folks made the most of a poor situation.

 

[Crown Vic]

6 minutes ago, Von & John said:

Colin & Ruth - Hola from Talkeetna....
Hope you are enjoying life & all your adventures!

Although it was HOT - we still enjoyed the unplanned extended stay in Cartagena.

Even though we had No Power, No A/C & No Cooking Power for part of the time - the crew were cheerful & went out of their way to make the days better for All!
To be honest - it was way too hot outside to eat hot food anyway - The Popsicle's & Italian Ice were very much welcome...

Most all made the Best of the situation & our extra days in port!

Cheers - Von

 

 

👍 👍 Good to hear from you. Hope all is well in the Last Frontier.
‘Hot’ is an understatement but the crew, if not senior management, were top notch. 

Yup! The unplanned days in Cartegena were enjoyable in a strange way. Was happy when the a/c came back on. Stay well.
Cheers…

[Nikita4]

Whats with the Pride of America today? She is underway from Pearl Harbour to Honolulu instead of Maui.

[bonvoyagie]

On 4/28/2024 at 10:19 AM, Nikita4 said:

Whats with the Pride of America today? She is underway from Pearl Harbour to Honolulu instead of Maui.

Just a guess but they sometimes use Pearl for repairs.