Precruise Retreat Concierge

[ScottC4746]

Is there a precruise retreat concierge available to us and if so, how far out can we contact them and how?

[C-Dragons]

1 hour ago, ScottC4746 said:

Is there a precruise retreat concierge available to us and if so, how far out can we contact them and how?

They will contact you first, about a week or so before you sail.

[sunpsyche]

I have these listed as dedicated retreat concierge:

 (877) 738-7322

(877) 738-7328

 

Things change though…Good luck!

[jelayne]

Generally those in Sky Suites will be contacted by email about 2-3 weeks before the sailing.  
I believe your cruise is about a year away, so anything you request now will probably be lost by then.  
We have found that about 1/2 the time our requests don’t seem to make it to the ship.  But the Butler and Cabin Attendant take care of the requests on day 1 he we meet them. 

[DaKahuna]

@ScottC4746 Our experience is the same as @jelayne We wait until they contact us and then respond.  We also double check with our Butler and / or Cabin attendant as well as taken a written list of anything really out of the ordinary, e.g. we like to have our sofa and any chairs  covered with a bed sheet. 

[sofietucker]

We always ask for ice at 4pm... The room to be serviced only once (in the evening). This time, we will ask them to be sure to place a lounger on our balcony.

[jelayne]

1 hour ago, sofietucker said:

We always ask for ice at 4pm... The room to be serviced only once (in the evening). This time, we will ask them to be sure to place a lounger on our balcony.

All of those can be handled by the cabin attendant.  Well maybe not the lounger as reports are requests are being denied.

[asnaleah]

I must have missed something about the loungers. Are they all removed from all suites’ balconies?

[DaKahuna]

7 minutes ago, asnaleah said:

I must have missed something about the loungers. Are they all removed from all suites’ balconies?

 

 That's what is being reported but @GenerationX showed a photo of one on her balcony on her current Reflection sailing.   We had one of out balcony on Millennium last month.  So it may only be certain cabins on certain ships.. who knows. 

 

 

[Alcairns]

The contact times seem to vary. I just received an email from the shoreside concierge 89 days before my cruise. 

[jagoffee]

17 hours ago, Alcairns said:

The contact times seem to vary. I just received an email from the shoreside concierge 89 days before my cruise. 

What category of suite have you booked?

[Alcairns]

5 hours ago, jagoffee said:

What category of suite have you booked?

Celebrity suite - Retreat 

[DannyS]

1-877-RETREAT.

 

When you call that number, the automated system asks what type of suite you're in, and routes the call appropriately. If you're sailing in a higher suite, and haven't gotten your welcome email - they can request it for you. They'll also be able to tell you who your assigned pre-cruise concierge - you can reach out to that person by phone or email.

[canderson]

On 6/23/2024 at 5:04 PM, sunpsyche said:

I have these listed as dedicated retreat concierge:

 (877) 738-7322

(877) 738-7328

 

Things change though…Good luck!

Can confirm that your 2nd number was what we used a couple of months ago.