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Everything posted by daisy-mae

  1. We filed a request for a refund on April 14 (for cancelled Alaska cruise to begin June 12). The credit appeared on our CC account yesterday. We are relieved.
  2. Wow...a short statement that says a lot... IMHO, the way that a corporation treats its employees speaks volumes about its business practices and ethics. A pleasant work environment goes a long way to creating a satisfactory experience for guests.
  3. I received a surprise phone call from Holland America this morning. The agent asked if I was ready to re-book my cancelled Alaska cruise, something that I found alarming as I had asked for a refund and not a future cruise credit. She was able to confirm that the refund had just been processed and that I should be receiving same within the next week or so. I politely declined a re-booking (despite the favorable cancellation provisions), as there is still too much uncertainty surrounding future travel. I may be mistaken, but I suspect that as the refund process winds down, cruise consultants are being provided with accounts related to cancelled cruises in order to keep them employed.
  4. Although we enjoyed (past tense) cruising, our real passion is cycle touring. We have covered parts of France, England, Austria and the Netherlands on two wheels, and hope to have the opportunity to do so once again before age becomes a factor. Because distances between towns are so much greater in our part of the country, and due to lack of cycling infrastructure (including bike-safe accommodation), we will have to be content with cycling around our city and outskirts for the foreseeable future.
  5. Social distancing has very little to do with meeting others. It involves keeping your distance while circulating around the ship, including at meal times, on deck, in elevators, stairwells and hallways. Unless you plan to hole up in your stateroom for the duration, you will be following strict guidelines and will be practicing distancing - even if you choose not to acknowledge your fellow passengers.
  6. Carol, thanks for the tip. I tried to call this morning but had no luck, so I thought I would try a chat. The wait time was minimal and the agent confirmed that I would be getting a refund. Because HAL did not return any acknowledgement of our request, I was concerned that we would be given the default option (FCC). Although it was not possible to ascertain exactly how much longer we would have to wait, I at least have the assurance that a refund is in the works.
  7. I recently read an article about the eventual re-opening of office towers; the number of passengers in any elevator car will be strictly limited, and folks may be required to book a time slot to ride the elevator... (you can't make this stuff up...)
  8. I suspect that many of us have re-evaluated our priorities. Although I am not a fan of standing in a long line or timing my shopping to avoid same, I have come to accept the new normal because I need groceries or a can of paint from the local hardware store. Anything non-essential that is too great a hassle has quickly dropped to the bottom of my list of activities. Sadly, for the time being, that position will be occupied by cruising and long distance travel.
  9. I don't think it's that simple. I'm no expert, but I believe it is the water depth and other conditions near the shoreline that dictate whether or not a large ship can approach safely, not the presence/absence of a pier.
  10. Indeed. I was just reprimanded in a retail store for not following the arrows... If I have to constantly look over my shoulder and check my behaviour then I would rather spend my leisure time in my back yard.
  11. Until travel insurance companies return to full coverage we will be staying very close to home.
  12. Sorry, much as I enjoyed cruising, that new version would not be my idea of a vacation. (Not to mention the extra cost required to cover the lower number of passengers and complex operating procedures).
  13. Which is why we are asking for a full refund. I would much rather leave my kids with something tangible (cash) rather than a useless certificate...
  14. At the risk of sounding morbid, does anyone know if a FCC is transferable to the estate in case of death?
  15. That doesn't sound like a very good idea, since interest accrues immediately on a cash advance - on top of the 3% service charge.
  16. We would also like a cash option, for a few reasons. Thanks to a "heads up" posted by a fellow Canadian last fall, we jumped on a special offer and were able to book a cruise to Alaska "at par", which effectively was a 33% saving. Unfortunately, any FCC we receive would be in a currently devalued currency and would likely require a substantial top-up for future bookings. Add to that the fact that we are both seniors and have some misgivings regarding more stringent requirements for travel as well as insurance once the dust settles. As things stand, there has yet to be an announcement for June sailings, so we are in a holding pattern.
  17. In some business models that would be a "negative option". I'm not being dramatic, just saying that anyone who wants a refund instead of FCC is going to have to work for it...
  18. Yes, the point may be moot for now. However, now that the issue has been raised, it will be hard to get the genie back into the bottle. I foresee a time, once things have settled, when travel insurance companies will be hesitant or even unwilling to insure seniors aged 70 and up who wish to undertake cruise travel.
  19. True, but at least they have made it clear that there will be no cruises to Alaska, Canada and New England until the Canadian ban is lifted. This policy in turn will allow their customers to make concrete plans, including cancelling travel and hotel arrangements. It would be nice if HAL would do the same.
  20. If you read the comments on any article related to stranded travelers - and not only cruise ship passengers - you will note a very discernible sanctimonious tone by those whose "superior" intellect caused them to remain at home. It seems to be human nature to find fault.
  21. I guess that works for folks who intend to take another cruise. However, in my case - and I suspect that I am not alone - it would be preferable to have a cash refund, even if it means the loss of some on board credit and other perks. We may choose to sail again at some future date, but for the time being we would like to get our other ducks in a row, including cancelling air and hotel reservations, and start with a clean slate when the time is right.
  22. Could you please be more specific with respect to the "care"? Was is a cash refund or a credit?
  23. We rarely book excursions anyway, regardless of the bicycle policy. When possible, we will rent bikes from providers in port, or simply walk or use local transit. So barring us from taking along our own bicycles is unlikely to help the company's bottom line....
  24. I just happened upon this thread while searching these boards. A few years back we took our folding bikes -- by prior arrangement - on a NCL cruise from Boston to Bermuda. Both bikes were in suitcases stored under the bed until we removed them to ride around the island. Every crew member who we encountered, including some officers, remarked on the convenience of having our own mode of travel, and fellow passengers on tour buses would give us the thumbs up as they drove by. We did not hear a single negative comment. As long as folks do not abuse the privilege, I don't see why there could not be some type of accommodation for cyclists who want to make the most of their cruise experience. As some have said, the cruise lines will have to be creative in order to attract new clientele while enticing past guests to return. Allowing bikes on board may be something to consider.
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