leck57

Yes you need to each use a FCD to each get the on board credit. Your initial post refers to FCC, which is different to FCD.

I've usually found this info in my Personaliser in the "Itinerary " tab. Under the first day there has been some wording saying general port information. That has the address, transport info etc.

I also kept getting a blank grey page but it eventually worked. Just try a few times and it should eventually work. Mind you, for my previous cruise we had the earliest boarding time but no one checked and people just seemed to turn up whenever. If you do eventually get the Arrivals time to work, you then get a QR code on the App screen which is technically your boarding pass. I can't recall anyone ever checking that either.

They don't.

We have a cruise on Majestic in November and the boarding times opened up last week - 59 days from departure.

Pretty negative post mate - then again after the Rugby robbery last night I am off Kiwis at the moment! You don't need to remove the SIM card to avoid data charges, just disable mobile data. Simple. The App has worked well for me but it's obvious there are still problems. Bottom line though, is if you don't want to use it then don't. All info can be taken at boarding. You didn't need to buy a new phone and any App type functions can be done using your cabin tv. Give it a go though mate. It's not as bad as you are making it out to be.

Serves no benefit watching it now. I've moved on........to cruising again.

I thought it was all done on the Medallion Class App - well that's at least what I've done for some time. There are no other various Apps anymore like there used to be.

Wow, that is something else. As per the names that @CineGraphichas provide above, I would send the exact wording that you posted above. Any Exec with a brain should be horrified to read it. As for my situation, I finished a cruise 14 weeks ago and am owed about $220 in refundable credit. I finally got sick of waiting and called them just on two weeks ago. The person I spoke too went through my account, pretty much agreed about the monies due, and said please give then 48-72 hours to send me an email. I'm still waiting. Their customer service really is a disgrace.

I've been getting that screen for about 2 weeks now when I go to the Arrivals part. I've used this part of the App for previous cruises without a problem so it's obvious the fools in the Princess IT department have struck again.

I agree. I'm not Elite yet but those things are just not important to me. I'm probably just so grateful to be cruising again that it would take a lot to lessen my enjoyment.

They were not free in our recent cruise. You are spending a considerable sum on a cruise, if the laundries are free then good, if not be prepared to spend all of $3 for a wash and $3 for a dry. Detergent if you need it costs less.

I reckon if they were the things you put on your survey, I would say that you had a great cruise overall. Really big ticket stuff.

I agree with you. Having to leave your bag out the night before is the real pain for me. We are reasonably healthy so lugging our suitcases around is no big deal. I just wait for a lift, if we have to.

Oh dear, you obviously struck a numpty at Princess. You shouldn't have paid anything, just used the FCD as the deposit, which also gives you some OBC depending on the cabin booked and length of the cruise. Not sure how easy it will be to get your paid deposit money back now. Fares are the same. There is no special price for using a FCC or because you are Platinum, as I am.

The OP is in Australia so we don't get the Medallion sent to to us. To the OP, you will get nothing, so as you have printed off your own Travel Summary, luggage tags, etc, just head to to port and enjoy. We are on the Majestic in November.

I think you are spot on. People overthink the Medallion - if you don't want to use all the bells and whistles just use it as a room key equivalent. Unfortunately Princess have confused people and their website/magazines don't give people the impression that they can take it or leave it. Even the OP mentions onshore purchases, whereas in reality just about no one uses that.

I was also inside FP date.......but I don't use DMW as I like to eat when I am ready and not have a fixed booking. I did have a Specialty restaurant credit for that cruise but booked it the day we embarked. I didn't really have any payment problems after the Princess stuff up, just had about $700 disappear and noted against a booking number that was fully paid. When Princess thought they had fixed it there was still $191 missing as they reimbursed other FCC amounts from an earlier cruise. If it sounds confusing, it is, and I don't know how my TA sorted it out with them. I now take a screen shot of my FCC's before I do any booking. I also mentioned that my account shows an amount noted as "Customer Relations" but I was wrong, it says "Passenger Relations" and $191 against it. My TA kept getting an assurance from Princess that this amount was in my account and would be offset against a future cruise, but no one knew how to reflect it on my Personalizer. After about a month it just appeared, so I assume it had to go "up the line". I am now just owed about $220 in refundable OBC from a cruise that concluded 12 weeks ago. Like others, I will just use the casino method in future, although now we get Princess Plus, I will not put any funds on my account pre-cruise. Sorry, not much help to you but I hope your friend's TA is persistent. These days, down here at least, my TA doesn't get any better prices for cruises and airfares that I can't get myself online, but whenever there is a problem, they have the best chance of fixing it. That's why I keep using a TA.

My TA resolved it with Princess and it took some time. It would be impossible to try and explain what Princess did to resolve it but in short, after they thought they had fixed it, I was still $191 short. They started mixing up FCC's that were used for payment on my cruise with FCC's that were added to my account after I had paid in full. These later credits were taken and applied to a fully paid cruise. It obviously got too difficult for Princess to just return the FCC's as they were, as my account now has an amount for $191 that just says Customer Relations. Obviously a manual adjustment. I am grateful for having a TA that I can get to fix this up. It took him ages so I would have had no hope.

I'm at over 12 weeks and still waiting for my refundable OBC to arrive. I have seen in other threads and this has happened to me, that the OBC refund is against my wife's stateroom folio. This is despite the credit card used being in my name with my wife as an authorised user. I am assuming that when we finally get the cheque (check) for the credit it will be in my wife's name, which doesn't really matter as we have some joint accounts where I can deposit it against. Princess don't have any payment/charge details for my wife yet she gets the refund. Considering for a recent cruise Princess took FCC out of my account for a cruise that was already fully paid, nothing surprises me when it comes to Princess accounting.

If I try to book a cruise I get this option regarding upgrades on the booking page, after you select a cabin (the check boxes next to each option have not copied across but the option to accept/refuse upgrades is there) :- Stateroom Upgrade Preference: This is an automatically allocated upgrade and can be anywhere on the ship. Should an upgrade be assigned, you will not be able to return to your original stateroom choice. Yes, I would like to be considered for a stateroom upgrade No, I DO NOT want to be considered for a stateroom upgrade

I haven't had too many issues with the App but after the recent update it seems that the Arrivals and Departures part has changed and it just now says "Arrivals". When I select that I am now just getting the white screen and nothing. I know it doesn't really matter as I selected the early group on a recent cruise and no one at the pier checked and everyone was just boarding at any time. You really couldn't make this stuff up. How these clowns are still in a job is beyond belief.

I was on Emerald in May (the 9th May departure) and had an entirely different experience. Had no issues at all with any of the things you mentioned above, although thought the theatre shows were pretty average.

Funny how we have a thread about chocolates on the pillow which descends into an argument between Yanks about who has the hotter weather. Only in America......

Didn't get pen/paper on Emerald in May either but I asked the room steward for some and he had them to me within a few minutes. Now I know where they hide them on their trolleys as well!!