PacnGoNow

After a cancellation, it does take a few days to correct and populate into the downloaded App. The biggest mistake, is people try to rush this by adding, linking, registering etc, causing more issues. Don’t do anything. It should correct itself. You will know, when you’re able to use your NEW booking number. Unless, you have a totally different issue. IDK

Cruise personalizer Look under payments Click on Travel summary Print Travel summary That should show all your purchases. Did you see the charge show up on your credit card statement?

Yes, I can see those, but coffee package is missing. They deleted the coffee package and have not updated it yet. The OP said they purchased it today, so wanted to know the new price? Or, did they have the old price?

How long ago did you purchase?

You should ask the moderator to merge your 2 threads, instead of having 2 going.

I hope you do! Good luck.

Was the Sky fully booked?

Thank you for the thread. I’m especially interested in the a la carte prices of specialty coffee’s at the IC, since they deleted the New Grounds Coffee package from cruise personalizer. TIA

Sorry that it’s not helped. The phone entry has been a glitch issue since the inception of the App. Some still have issues. The country code has been the problem. When I go on the App, personal information, contact method…I only have a +1 in my drop down menu. So yours almost sounds like the old input on the App. I’m not suggesting any other fixes, as it seems you may need to contact the IT team. I’m sure you’ve already deleted the App and reinstalled. When someone asks for help, it’s very difficult to know exactly what’s going on, without all details, but we try. I would send an email to IT, if you haven’t already and ask for help. Askoceanmedallion@carnival.com Full name Ship and sail date Booking no Device you are using Exact problem you are having You can also call them, option on call tree Medallion App team for ocean ready. Good luck.

You can still see your account by signing in using your name, Dob and booking number. @Shelly97060very clearly described what to do and I would do that during the week during normal business hours. PCL can do that for you, don’t let them tell you they can’t. Never register again and never use the link button shown. Totally confusing your booking. Once this is corrected, you should be able to sign in using your username and password on the website and the downloaded App.

Was it in the beverage packages? Same prices as in the past? If you can, could you screenshot and paste it on CC for us? Is it still there today? They were doing some updating yesterday with the beverage packages in the cruise personalizer. I could not access it on any of my bookings. I can today, but it is still missing the coffee package and soda package. TIA

Where was it held on the ship? TIA

I agree with @cr8tiv1in that you need a supervisor or customer solutions, most likely. If it were me, I’d contact my TA or CVP first for direction. They may be able to help you. So sorry for your loss. Best of luck.

I haven’t had a problem. Try clearing your cache and history. Another browser or different device, possibly?

I agree it should be addressed. I sent an email to the PR dept. and customer service when this started happening and never heard back. Not expecting too, but just let us know if it’s legit or spam. Others have also contacted Princess, but no feedback.

Lol. I was just posting that old language from 2022. They never update these old T&C on the website. It’s a shame. This was brought up before the increases of Dec 2022 also.

New language? I’m not sure this is new language. Below, was the language when clearly the new grounds coffee package included 15 specialty coffee/teas. Some exceptions on Australian cruises, I believe. This was the language on Oct 2, 2022 and we know how often their informational language is updated on the website. What is Included The package includes the pre-purchase of a specified number of specialty coffees (numbers vary by itinerary) during the voyage of purchase, as well as complimentary brewed coffee and hot chocolate. Guests may redeem the number of specialty coffees purchased in the package in locations where espresso is available. This will include select bar and dining areas and varies by ship and or itinerary. Selections and service are limited to that venue's menu offerings and operating hours. Will be nice to see new prices, new T&C and IF the New Grounds Coffee package is still offered, as opposed to a Coffee & Soda package. Supposedly, effective 2/20/22. Perhaps, you could get feedback from your friends sailing? If they are OB 2/27, they may see the change. TIA

Right, but I’m more concerned if it is a third party, that makes cold calls, whom presents themselves’ as Princess employees. Also, unsolicited calls are telemarketing calls. My TA/CVP are known to me and are trusted calls.

Others have said it is from CVP’s. Which is it? Princess should let us know if it’s hired help. I do not like the fact that a third party has access to my account information. Especially, off shore representatives. Some of the calls have been reported as harassment type calls. JMO

Yes, March 1st is fine. Goes by the month, not days.

You should check with Princess and your TA to get the variables in how the TC credits can be dispersed.

No idea.

Finally found it…but probably out of date…big time. Princess Elite Mini-bar Question:What will my mini-bar consist of? Answer:Elite members will get a one-time complimentary mini-bar set-up (1per Elite stateroom) which consists of two (2) miniature bottles each of Cognac, Gin, Vodka and Scotch Whisky, two (2) 12 ounce cans of beer, two (2) 12ounce cans/bottles of tonic water, two (2) 12 ounce cans of Coca Cola, two (2)12 ounce cans of Sprite, two (2) 0.5 liter bottles of water, two (2) 11 ounce bottles of Perrier. The contents of the mini-bar are subject to change. Question:What if I have a specific request for how I’d like my mini-bar stocked? Answer:Your mini-bar will consist of a selection of liquors, soft drinks,beer, still and sparkling water. Once on board, you may contact Room Service to change your mini-bar selection. Certain restrictions apply. Question:Can I exchange the items in my Elite mini-bar for wine? Answer:You may exchange all of your mini-bar items for one bottle of wine valued at $40 or less. Question:Can I exchange the items in my Elite mini-bar for full bottles of liquor? Answer:No. Miniature bottles of liquor (50 ml) may be exchanged on a one-for-one basis with other miniature bottles. Question:Can I exchange the non-alcoholic items in my Elite mini-bar for alcohol? Answer:No. Non-alcoholic beverages may be exchanged on a one-for-one basis with other non-alcoholic varieties. Question:What if I don't want any alcohol in my Elite mini-bar? Answer:If you do not wish to have any alcohol in your mini-bar we will be happy to exchange your mini-bar for one of the following: Alcoholic beverages may be exchanged for non-alcoholic beverages on a one-for-one basis Full mini-bar may be exchanged for two (2) New Grounds Coffee packages All water mini-bar setup will consist of eight (8) 1.5 liter bottles of water

Here’s the latest I can find on Princess: https://www.princess.com/html/global/personalizer/ssv/beverages/coffee-and-soda-package-disclaimer/ Is this new? It’s not dated.

Bet they are short staffed then. Next cruise.