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gerelmx

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Everything posted by gerelmx

  1. Yes, I call December 30th, X says pending. Absurd because the purchases in the Cruise Planner were refunded 4 days after the cancellation
  2. I canceled my cruise on November 28, until today I have not received the refund, 40 days have passed
  3. Now the Sea food tower at the porch it’s not included in the cover
  4. The army catch the Chapo son, it's a reaction from the capture of the drug traffic guys
  5. The airport reopen today, life back to normal
  6. Best is to cancel the 3rd person, you will be refunded the Tax and port fees plus cruise planner purchases.
  7. In the morning I spoke to Celebrity. The operator told me that their system showed the correct amounts to refund the deposit and excursions. That she needed to contact resolutions to find out why the cancellation invoice showed those amounts, I was on the line for more than an hour and there was no response from resolutions, the operator mentioned that she would contact me as soon as she received a response. Few minutes ago I received an email that the error was due to the fact that the cruise was B2B and that the invoice for the second cruise (the one with the error) had not deducted the amounts from the first cruise. Strange because the bill for the 1st cruise is correct. I also received another email mentioning the refunds for both cruises with all the correct amounts and that I would receive my money on the Credit Card maximum in 30 business days. I would have already run all those in the IT department, there are already too many errors.
  8. Yesterday morning I canceled the Summit to New England and Canada, October 2, 2023 sailing, with a total cost of $6,326.24, at night I received the cancellation invoice by email and it says that I owe $5,097.10, in lieu of a creditable balance of the refundable deposit 🤬 I'm worried about these kinds of errors
  9. the extra $50 OBC it's not available for 2024 cruises from Southampton 🤬
  10. Ir cost 27 euros in the Barcelona bus site, and $31.88 in the city sighting site
  11. I don't believe that all providers rise the prices by 15% at the same time, maybe it's the same the game of the cat and the mouse : I rise the prices then I put a sale.
  12. Cruises from Southampton P1 and P2 have the same price, so no cat upgrade
  13. Prices are the same as USA Store without taxes, Summit pas august no single item from APPLE in inventory.
  14. Booked B2B2B - Porthole Veranda Refundable deposit and NO Perks: 12 NIGHT Best of Scandinavia $328.54 PPPN 11 NIGHT Iceland & Ireland $348.27 PPPN 12 NIGHT Norwegian Fjord & Arctic Circle $337.88 PPPN 7 NIGHT Norwegian Fjords $353.50 PPPN The mos expensive cruises I have booked
  15. How many point per night you get in a Porthole Veranda ? I book onboard and I receive only $175 extra onboard credit instead of the $200 of a normal veranda
  16. after 1 and half hour It was fixed but not the $200 only $175 per booking because I booked a Porthole Veranda, only IV get the $200 🤬
  17. Today at 9AM I transfer my 3 FCB onboard to 2024 Apex Sailings from Southampton, everything OK until I receive my confirmations (passenger copy), NO EXTRA ONBOARD CREDIT $200 on each cruise. Now more than 1 hour waiting for resolutions department to fix it
  18. Cruises from Southampton are very expensive
  19. As we were in a B2B2B (2 times in Cozumel and 1 in Tortola), we do not like the change to repeat Tortola, we have canceled and requested a refund of the deposit
  20. Finally in my cruise planner, my cruise for April 14 shows CANCELED.
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