In the future (admittedly this will not help your current situation) ALWAYS go to the airline site and confirm then reconfirm the fact that your flights show "Ticketed" and not "Pending", "On Request" or some other similar term.
This is especially true whenever using a TA or consolidator, e.g., Flights by Celebrity, EZAir, etc.
Unless the word "Ticketed" shows on the AIRLINE SITE you do not have tickets.