taxare

Just a shout out to UUNetBill for setting up the Suite Guru six years ago. It's been an invaluable resource for many Regent cruisers!

On our Japan cruise last month, we were offered to upgrade from a F1 to a PH four days before we arrived in Tokyo. The price was very reasonable. We were surprised it was offered in that most categories were wait listed. Even though we really don't use the butler, it was a treat for my wife's birthday to have the extra room. We had a GTY in September on the Voyager and received the level of cabin that we booked. We didn't receive the cabin number until a few days before departing. We were a bit anxious, but ended up pleased with the location of the cabin.

You can also email them at SereneSpa@rssc.com We received a confirmation in one day They do add a 20% service charge

We received the same information as Cruza from Gudren.

I was on the Explorer last week as well. They are bringing in over 400 people for those two weeks to refresh the ship. Agree the ship and crew overall were very good as usual. I do believe there are areas that need refreshing including carpeting, areas in the cabin bathrooms, worn furniture, painting, wall paper, etc. These are minor compared to the overall experience but still needs to be done IMHO.

Hello, welcome to Regent! In our 15 regent cruises we only had one situation where the housekeeper did not do her job well.On the second day we spoke to the head of housekeeping and it was fixed right away. I also agree with Techno, as we don't usually do PH or above, so no butler, we leave them a note with beverages and other wants, and they have always taken care of it right away. Regarding shared tables, I am surprised about that. I would speak to the manager of the restaurant you are in and they should make it happen. Sometimes people don't want to share but we have found most are pleased to meet new people. We have friends from all over the world that we met on Regent cruises and regularly stay in contact with.

For those going on a Japan cruise there is an article In today's New York Times (April 6, 2023) entitled 36 hours in Tokyo. I found it interesting...... I don't know if this link will work......sorry........ https://www.nytimes.com/interactive/2023/04/06/travel/things-to-do-tokyo.html?unlocked_article_code=4yxEEwlmyiC4vti8zqeUBi9lqTLxjdqzsQxlSOc062nhH8eaxbqrAh7htIH_ZD0jZjBKDxFTa7aRgKTe_AvSB44nu3Td33PyhR6ZrDRuQV_BrvH-Iba2DafhtGjcSFF6R1Nw9VfACu0zH1JebdUCOxJg8SkJ_GNX1q-7PZEYBuwlq25js3lHo-z3TqIosao2R1hknd03Z_084UEDCJnkhu99CFu_gkRNFD9hv4WZbbYElxgPtGQFRVgTk7tbsgonEugiLxCnU2OqaT7jrRNCclPFCJEcmrPOXmgemK5xaD14qjFWot4gm9NSQsxGWLUGDOoeTf3z8oPl7ZHd2iCGesIigyWMpsxwdZnaPg&smid=em-share

Thank you Techno123. The Rickshaw picture reminded me of when we were in Delhi and took a tour of the Old City. I am not a small guy and the poor "driver" who was up next probably thought he drew the short straw that day taking me and my wife 😪

Rachel, thanks for doing this for all of us, very helpful!! We have friends on your voyage, but they have had trouble with internet. We received a brief message indicating the three day pre cruise program was VERY weak and many passengers were disappointed. I realize you didn't do this program, but based on your discussions with other guests, I am wondering whether we should try to book some private Tokyo tours instead as we will be on the Explorer later in the month. Thank you!!!

Portolan, thank you for bringing this to our attention as we will be on one of these cruises. I appreciate your desire for Regent to make it easier for all.

I agree generally with Rallydave and travlr21. I believe they send a final guarantee count but the actual manifest with the guest names is provided much closer to check-in than 3 months. The room coordinator in the hotel gets the group manifest and assigns the rooms, there are not "normal" reservation numbers. When we were on the Lisbon-Barcelona cruise in September our flight arrived at 6am and we didn't want to take a chance of waiting around until "normal" check-in time. We booked an additional night for the night before on our own and then sent a note to the hotel explaining that we would be checking in at 7am and to combine the reservation with our Regent reservation and please add our hotel loyalty number. When we arrived we checked in, we went down for the included breakfast freshened up and did a little sightseeing. Regarding luggage, most hotels that can handle that many guests should be able to handle keeping your luggage until check-in without a problem.

At the Hilton in Reykjavik and the Marriott in Lisbon both were buffets in the restaurants and while crowded we thought the food and service was good, including an omelet station at both.

Truvia or equivalent is all I use and brought some of my own and was pleased they had it on board!

There are obviously lots of opinions on this. On our cruise last month we purchased a platypus foldable water bottle and used that for our excursions as we didn't care for the metal bottles. We found that it kept the water colder for a longer time that the metal bottles, held more and was lighter.

You should have received a Fed Ex package entitled "Your Cruise Vacation Documents". Perhaps your travel agent has received it and will be forwarding it to you? We generally receive ours three weeks in advance.

As I noted in a previous thread a couple of weeks ago we received our cabin notification five days before our sailing on the Voyager. It was close to a full ship. We were upgraded from a "G" GTY to a desirable "D" cabin.

Just to be a little more specific, I generally give a envelope to the purser for an amount to go to the Crew Welfare Fund. If you give it the day before disembarkation you will generally get a thank you note from the Executive Concierge. As noted above, this is a nice way to share for many of the crew.

Sooooo.......we were on this cruise. I don't know where or how Mr. Best did all of this, considering the slow internet and many things to do, but hats off to him. No pictures, but a few observations from this voyage. This was our eight Regent cruise. First and most important to us, the level of service was generally excellent. There were a few misses here and there, but we found the friendliness and level of service to be consistent with pre-COVID even though they are still dealing with these issues. One thing that keeps us coming back to Regent is seeing many of the same staff that we have seen over the years. The captain, cruise director (Margaret), the dining room manager and restaurant managers, etc. Many of these staff have been with Regent for well over fifteen years and it makes us feel like we are coming home. I respect Mr. Best's focus on food but don't believe our expectations are quite as high as his. Overall, we had some excellent meals, some very good ones and a few average. The average ones they were quick to replace or substitute. I do believe that they have lowered the quality of the "standard" wines from previous years. I just didn't see the problems that were discussed in the first and second threads after the Voyager restarted service. its possible that having Mr Montague the cruise before ours really got things ship shape (pun intended) but overall service and execution was excellent. Just like food is subjective, we have found the entertainment to be average. However, IMHO, we saw the most talented entertainers we have ever seen on a Regent ship, The Little Opera Company. I know some of you are rolling your eyes already, but this foursome of young opera singers did three shows and they make it relatable to the entire audience including musical theatre, movies, etc. I believe due to various illnesses among the ten performers, the normal production company only did one show. They had to change their plans for entertainment almost everyday. I really don't want to get into a COVID discussion as there are other threads debating that, but suffice it to say, there were COVID and GI issues onboard, I have no idea how much, but there was plenty of talk about isolation, etc. It appeared they let the guests stay in their own cabins and those with these issues had food delivered and the medical team came with medical gowns, full face shields, etc, I heard anecdotally that some crew were sick as well. The excursions were good to very good. We did all Regent included excursions and overall were pleased. An example of a nice Regent gesture.....our Icelandair flight arrived at 6:30am and we had no idea what we were going to do before we could get processed and get on the ship. The bus from the airport took us to the Hilton where guests who stayed the night before were and provided us a very nice breakfast in the hotel restaurant. We were able to stay there until they were ready to process us for boarding. The disembarkation process was also very smooth, fortunately the SAS pilot strike was over so that all worked out well, with a comfortable SAS flight home. This was the first time we used a GTY. For those not familiar with this, its somewhere between a waitlist and a confirmed cabin. You book a category and you are guaranteed that cabin category is the minimum one but you have no idea of the location on the ship. We booked a G Deluxe Veranda and ended up with a D Concierge suite. We didn't find out our suite number until five days before. I thought it was a little stressful and likely wouldn't do it again, however we were pleased with our cabin. Overall we enjoyed this cruise very much, the level of service and friendliness was excellent, and we would highly recommend this itinerary. We hope everyone has enjoyable and safe cruising on Regent!

Thank you Dave

Hello, I didn't want to take away from mdunne48 terrific live review and pictures so reopening this thread. As we are boarding the Voyager next weekend, we were curious whether the Regent ship doctors have received Paxlovid to prescribe to passengers who unfortunately get COVID onboard? Thank you!

Retrorod, sorry for delay in responding as I have been traveling. I received two of the notices via my TA for my two upcoming cruises where I used Regent Air deviation 270 days in advance of the embarkation date.

I am guessing that if the pricing I am seeing for non Regent international flights becomes the new normal (I hope not) we are going to see this board blow up with Regent passengers that are not pleased with additional "fare differential costs" for the air deviation flights that they have requested.

Hello, Received this message from Regent today! IMPORTANT INFORMATION: NEW REGENT CUSTOM AIR REQUEST PROCEDURES Dear Valued Guest and Travel Partner, We pride ourselves in delivering the best possible service to our guests and travel partners and continually seek ways to improve our guest experience. Circumstances outside of our control including strong demand for air travel, reduced airline capacity, major airline schedules changing regularly, and increased flight cancellations have created a challenging environment resulting in long call hold times to our Custom Air Department. With the help of your feedback, to address this issue we have implemented NEW Custom Air Request procedures listed below. · In order to service our guests and travel partners as efficiently as possible, we have temporarily suspended our Custom Air phone number. · For all Custom Air Requests please contact our reservation department at 1-800-285-1835. o Bookings must be fully deposited prior to requesting Custom Air Request. o For requests within 90 days prior to sailing, please allow 3 full business days for your Custom Air Request to be processed and returned with flight details for acceptance. § To confirm your Custom Air Request please follow directions on your flight confirmation. o For requests more than 90 days prior to sailing please allow 7 to 10 business days for your Custom Air Request to be processed. · All requests will be handled based on the sailing date and then by the date the request was received. · Custom Air Requests cannot be submitted prior to 270 days (9 months) before sail date. · For guests requesting specific airlines and/or specific flight schedules, please note there will likely be a fare differential cost due to the increase in published airline rates. · For guests who prefer to arrange airfare on their own, please inquire about our air credit. Thank you for your patience and understanding as we provide a new solution to processing Custom Air Requests efficiently while delivering the best service possible. Regent Custom Air Department Team